administrative assistant resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Dedicated team player with a solid background in high-volume office environments focused on delivering exceptional clerical and operational support. An upbeat individual with a friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in communication, interpersonal skills, collaboration, ability to teach and lead others, and resolve conflicts

  • Strong interpersonal skills, such as empathy and active listening, to build positive relationships with team members.
  • Problem-Solving/critical thinking
  • Excellent Verbal and written communication skills
  • Critical Thinking
  • Reliability/Flexibility
  • Excellent organization skills
  • Mentor, teach, and inspire team members.
  • Passionate about helping others
  • Exercise effective judgment, sensitivity, discretion, and creativity to changing needs and situations.
  • Data Entry Documentation
  • Excel Spreadsheets
  • Strong Organizational Skills
  • Research and Analytical Skills
  • Database and Client Management Systems
  • Sensitive Material Handling
Administrative Assistant, 08/2017 - 08/2022
Altus Group Limited Los Angeles, CA,
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Handled confidential information regarding students carefully and with discretion.
  • Communicated with parents, teachers and members of the public with a patient demeanor.
  • Resolved issues with parents using active listening skills to de-escalate difficult situations.
  • Promoted collaborative teamwork and loyalty among school staff by modeling empathy and compassion.
  • Explained attendance policies and procedures and managed the processing of absence and tardy notices.
  • Organized files, developed spreadsheets, faxed reports, and scanned documents, maintaining the front desk and reception area in a neat and organized fashion.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Worked with Transportation department and helped to coordinate interdepartmental interactions to streamline and enhance company efficiency.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Managed electronic calendars using Google Calendar for entire school.
Customer Service Associate, 10/2016 - 10/2017
Crate And Barrel Riverhead, NY,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Addressed inquiries, resolved customer issues, and managed customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Performed needs analysis and presented options based on findings to help customers make decisions.
Technical Library Assistant II, 11/2013 - 08/2017
Pasquotank County City, STATE,
  • Ordered and processed various library materials and media.
  • Sourced and processed interlibrary loans across networks.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Planned and led lessons on basic computer skills, keyboard techniques and internet use.
  • Instructed students on use of technology tools and equipment as well as methods for accessing information.
  • Logged all equipment malfunctions and damages.
  • Planned detailed lesson plans with related handouts to teach step-by-step computer use to students.
Education and Training
MBA: Digital Entreprenuer, Expected in
Strayer University - Washington, DC
Status -
Bachelor of Science: Business Administration And Management, Expected in
Elizabeth City State University - Elizabeth City, NC
Status -
Graduate Certificate: Nonprofit Management, Expected in
Walden University - Minneapolis, MN
Status -

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Resume Overview

School Attended

  • Strayer University
  • Elizabeth City State University
  • Walden University

Job Titles Held:

  • Administrative Assistant
  • Customer Service Associate
  • Technical Library Assistant II


  • MBA
  • Bachelor of Science
  • Graduate Certificate

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