administrative assistant resume example with 14+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) XXX-1000,
Professional Summary
  • Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
  • Methodical and highly organized with good prioritization and planning abilities.
  • Efficient, accuracy-driven [Job Title] successful at delivering key clerical support to internal teams, customers, vendors and other stakeholders. Demonstrated success in analytical problem solving and boosting operational efficiency. Bringing [Number] years of superior performance in related roles.
  • Reliable Secretarial Assistant experienced in front desk duties including scheduling and record-keeping. Detail-oriented office support specialist with demonstrated knowledge of [Area of expertise]. Efficient typing skills of [Number] WPM.
  • Reliable and enthusiastic [Job Title] offering [Number] years of experience in efficient front desk management. Adept at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for [Number]-member staff.
  • Motivated [Job Title] with understanding of [Type] processes, customer relations and multi-line telephone systems. Positive and upbeat team player with exceptional clerical knowledge and hardworking mentality.
  • Dedicated Secretarial Assistant with over [Number] successful years of clerical experience in busy office environments achieving great levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of [Software] achieving high data output.
  • Accomplished Administrative Support professional practiced at addressing all facets of business office needs, including file and document management, inventory allocation and technical training. Proficient in maintaining stringent financial controls and timelines. Offering diplomatic and professional communication, strong time management and multitasking expertise.
  • Data retrieval; maintain security of all information; skilled in researching and resolving discrepancies
  • Efficient Administrative team member with strong history of providing top-notch clerical support and operational assistance to support staff needs. Diplomatic communicator and self-motivated worker with decisive nature necessary to manage independent work. Experienced in coordinating documents, supplies and project resources.
  • Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
  • Systematic Administrative professional with advanced skills in records management. Handles incoming records, file transfers and destruction orders. Analytical and critical thinker with excellent judgment and expertise in [Software].
  • Attentive and personable; document management; Commended for cultivating positive work culture by cheerfully interacting with staff customers.
  • Outgoing [Job Title] with [Number] years of experience in administrative support. Expert in [Software] with excellent [Skill] skills and typing abilities. Forward thinking and successful at managing large office organization while streamlining documentation procedures.
  • Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
  • Accountable Program Support Assistant possessing first-rate communication and organizational skills. Strengths in variety of administrative and support duties, including [Task] and [Task]. Diligent and flexible with [Number] hours of availability per week, including evenings and weekends.
  • Meticulous; Successful at preparing agendas, scheduling meetings and following up on action items.
  • Hardworking Office Automation Clerk holding [Number] years of experience in providing efficient office operations. Adept at gathering and organizing specifically requested data and converting documents into desired formats. In-depth knowledge of office automation procedures with solid external and internal communication skills.
  • Highly efficient and accurate with strong planning, problem-solving and communication skills.
  • Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
  • Detail-oriented Records Specialist adept at coordinating digital and physical records for [Type] purposes. Highly organized and hardworking with clear focus on maintaining efficient and accurate operations. Prepared to offer [Number] years of experience and take on challenging new role with [Company].
  • Managing travel and foreman expense reports
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  • Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
  • Multi-faceted and resourceful [Job Title] with expertise in finding solutions to scheduling issues and resolving customer and team conflict. Seasoned professional with expertise in handling client communications.
  • Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
  • Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
  • Employee timesheet processing
  • Filing and data archiving
  • Office administration
  • Spreadsheet management
  • Routing Mail
  • Organizing Mail
  • Correspondence Handling
  • Advanced MS Office Suite Knowledge
  • Purchase orders organization
  • Internal communications
  • Database Management
  • Documentation and reporting
  • [Number] WPM typing speed
  • Administrative support
  • Records destruction
  • Sorting and labeling
  • Mail handling
  • Data Entry
  • Records management
  • Time management
  • Expense reporting
  • Report analysis
  • Mail distribution
  • Relationship building
  • Recordkeeping
  • Filing
  • Spreadsheets
  • Packaging
  • Expense Reports
  • Scheduling
  • Strategic Planning
  • MS Office
  • Communications
  • Customer service
  • Problem resolution
  • Organization
  • Relationship development
  • Professional demeanor
  • Multi-Line Telephone Systems
  • Correspondence Distribution
  • Organization skills
  • Verbal and written communication
  • Telephone skills
  • Maintaining Files
  • Effective planning - layoffs
  • Computer literacy
  • Communicate with Head HR for new hies and rehires and employee lists to obtain preauthorizations
  • Team Player
  • Reference assistance
  • Schedule and calendar management
  • Document control
  • Appointment Setting - ecommended restaurants and scheduled dinners and events
  • Expert in [Type] software
  • Budgets and POs
  • Companionship and Emotional Support
  • Trustworthy companion
  • Medical Records Management - vet tech
  • Adaptable
  • Compassionate
  • Account management - vet tech
  • Autoclave
  • Physician assistance
  • Payment Collection and Processing
  • Patient Relations
  • Patient Care
  • Managing Patient Records
  • Appointment Setting
  • Understanding of Medical Terminology
  • Communication skills
  • Follow-up skills
  • Patient Scheduling
Work History
01/2007 to Current Heavy Equipment Maintenance Mechanic Saic (Science Applications Int.) | , ,
  • Supervised daily operations, including employee performance, preventive maintenance and safety.
  • Procured pricing information from various vendors to support cost-effective purchasing.
  • Provided guidance to management regarding project bids for onsite improvements.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Ensured proper analysis and troubleshooting of electrical, hydraulic, plc and pneumatic systems - maintaining top levels of efficiency and safety.
  • Monitored equipment inventories to streamline work readiness and align supplies with specifications for each job.
  • ----- to optimize operational efficiency and reduce downtime
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
  • Kept track of equipment, inventories and system upgrades in order to prepare and present detailed reports to upper management.
  • Oversaw comprehensive maintenance of machines, lights, fans, plumbing, hydraulic, electrical and pneumatic systems.
  • Paid close attention to guidelines, specifications and detailed instructions to continuously adhere to strict operational and maintenance regulations.
  • Established and documented protocols for preventive maintenance procedures, decreasing equipment issues and reducing downtime [Number]%.
  • Employed best maintenance and safety practices with [Number]% incident rate.
  • Increased productivity by reducing downtime, budgeting effectively, allocating tasks and maintaining high standards of safety and work quality.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs effectively, improving overall employee satisfaction by [Number]%.
  • Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Assessed employee work and improved performance with [Type] and [Type] approaches.
  • Organized ongoing maintenance schedules to boost system performance.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
06/2018 to 02/2019 Administrative Assistant Dodge's | Dyersburg, TN,
  • Managed and responded to high volume of emails and phone correspondence to facilitate communication, process requests and relay messages in a timely manner
  • Maintained office calendar and confirmed scheduling
  • Executed filing system to improve organization, ease of management and updating, and retrieval of documents including physical files and digitized records
  • Provided clerical support to office staff by producing, collecting, reviewing, updating, submitting, scanning, copying, and filing all files and documents to maintain current, accurate and compliant documentation
  • Responsible for requesting rehire authorizations, eligibility and/or restrictions from HR
  • Responsible for completing, reviewing and submitting all new hire and rehire paperwork including W-4 and I-9 forms, benefits packages enrollments, direct deposit forms, and demographic information in order to maintain strict accuracy standards
  • Responsible for submitting all changes in status of hourly employees such as address, promotions, demotions, merit increases and raises, transfers and separations
  • Verified timekeeping records, and if necessary researched and resolved any discrepancies with supervisors and their employees
  • Independently maintained full accuracy and satisfactory deadline completion for daily data entry and submission of confirmed timekeeping records for jobsite of 300+ employees
  • Sorted, recorded and ensured proper distribution of all incoming mail correspondence and deliveries
  • Prepared envelopes, postage and packages for shipment for staff and supervisors, and coordinated with delivery and courier services
  • Ordered office supplies while adhering to fixed budget and handled purchase ordes and payments
06/2013 to 06/2018 Bookkeeper Endeavor Energy Resources Contract Pumper | City, STATE,
  • Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
  • Supported operations by communicating with customers, filing documents and managing data.
  • Used [Software] to complete payroll for [Number] employees and took detailed records of procedures.
  • Maintained and processed invoices, deposits and money logs.
  • Data entry via TotalRod
  • Ceated Excel spreadsheet to record Daily tank gauges and production variations to make data transfer more effecient into TotalRod
  • Produced monthly production reports
  • Reviewed and if needed corrected quarterly reports for submission to Texas Railroad Commission
  • Mathematic conversions
  • Fill out and submit invoices
04/2017 to 02/2018 Assistant Manager / Cashier Mighty Joe's Coffee | City, STATE,
  • Increased sales revenues by [Number]% over [Timeframe] by promoting complementary products and educating customers about store promotions.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Interviewed, hired and trained [Number] staff associates and equipped to comply with company policies and procedures.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Completed [Timeframe] inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Counted cash in register drawer at beginning and end of shift.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Operated cash register for cash, check and credit card transactions with [Number]% accuracy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
02/2016 to 02/2017 Receptionist and Vet Tech Western Hills Animal Clinic | City, STATE,
  • Processed new patients and updated client records with key information such as [Type] and [Type] using [Software].
  • Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
  • Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
  • Administered [Type] and [Type] medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
  • Assisted veterinary surgeon in [Type], [Type] and [Type] surgeries and procedures across variety of domestic and exotic species of animals.
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Evaluated incoming patients to determine treatment needs and urgency of care.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
  • Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
  • Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures.
  • Analyzed bloodwork and sample results using IDEXX to diagnose diseases and conditions.
  • Developed client relationships through careful listening and effective question response, resulting in [Number]% repeat business.
  • Processed financial transactions for clients.
  • Maintained accurate pharmacy records and controlled drug, anesthesia, fecal, and heartworm test logs.
  • Assisted veterinarian during surgical procedures by creating and maintaining unobstructive surgical fields and passing instruments.
  • Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care.
  • Scheduled annual checkup appointments, consultations and surgery visits for various animals, including dogs, cats and [Animal].
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Entered data from pet records and office visits into computer system using [Software].
  • Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
  • Completed and filed financial documentation for accounting purposes.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Managed master calendar and scheduled appointments for [Number] providers based on optimal patient loads and clinician availability.
  • Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments and handling patient inquiries.
  • Maintained current and accurate medical records for over [Number] patients.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Kept records in [Software] to maintain [Type] data by entering and updating information.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • O
Expected in to to No Degree | Communication And Accounting Texas Tech University, Lubbock, TX GPA:

3.0 GPA

  • Majored in [Subject]
  • fall 2013 to Spring 2015
Expected in to to No Degree | General Studies South Plains College, Levelland, TX GPA:
  • President's List
  • Dean's List [Semester and Year]
  • Received [Scholarship Name]
  • 3.7 GPA
Expected in to to GED | Big Spring High School, , GPA:

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Resume Overview

School Attended

  • Texas Tech University
  • South Plains College
  • Big Spring High School

Job Titles Held:

  • Heavy Equipment Maintenance Mechanic
  • Administrative Assistant
  • Bookkeeper
  • Assistant Manager / Cashier
  • Receptionist and Vet Tech


  • No Degree
  • No Degree
  • GED

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