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Administrative Assistant Resume Example

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ADMINISTRATIVE ASSISTANT
Objective
To obtain a position enabling me to utilize my strong customer service and leadership skills that offers growth and advancement opportunities.
Skills
  • Self-motivated
  • Detail-oriented
  • Customer-oriented
  • Strong customer relations
  • Quick learner
  • Exceptional communication skills
  • Proficient in cash management
Work History
Administrative Assistant, 02/2014 to 04/2014
 Blue's Fast Tax – Columbus, GA
  • Utilized customer service skills and persuasive selling to promote additional products and services within the business 
  • Managed general complaints and issues of customers 
  • Scheduled meetings and appointments 
  • Collected and replied to client emails as per the instructions of tax preparers 
  • Managed customer requests for information via telephone and email 
  • Prepared departmental correspondence 
  • Set up and maintained customer data management systems
  • Distributed tax refund checks to customers
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Managed office supplies, vendors, organization and upkeep.
  • Directed guests and routed deliveries and courier services.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Greeted numerous visitors, including VIPs and vendors.
  • Helped distribute employee notices and mail around the office.
  • Maintained a clean reception area, including lounge and associated areas.
  • Screened all visitors and directed them to the correct employee or office.
  • Obtained signatures for financial documents, as well as internal and external invoices.
Test Analyst, 07/2005 to 07/2006
 TSYS – Columbus, GA
  • Participated in interactive walk throughs with business analysts and developers to analyze business requirements, technical design, unit testing and test plan of the project 
  • Utilized Test Director to write test cases and create test plan
  • Developed and executed manual test scripts for functional and regression testing using Test Director 
  • Executed automation scripts and documented results using WinRunner 
  • Utilized Service Center for defect tracking, escalation and resolution while ensuring that the project remained on track for production.
Project Coordinator, 07/2003 to 07/2005
 TSYS – Columbus, GA
  • Responsible for all compliance related factors around existing and new software development life cycles 
  • Created agendas and recorded meeting minutes for future analysis 
  • Coordinated and facilitated upper level management meetings concerning life cycle, entrance of work efforts into lifecycle, and compliance 
  • Utilized project management tools to resolve life cycle and project related issues 
  • Trained new users of applicable tools 
  • Functioned as a conduit between development, quality, and business in an attempt to streamline all processes.
Billing Coordinator, 06/2002 to 07/2003
 Miller, Lee, Goodrum, and McAllister, P.C. – Columbus, GA
  • Responsible for the management of client business accounts through close coordination with accountants while performing balancing, bill payments, and taking in money owed from clients.
  • Validated profit and loss report accuracy.
  • Experienced personal interaction with multiple clients in a fast paced corporate environment.
Administrative Assistant, 12/2001 to 06/2002
 Miller, Lee, Goodrum, and McAllister, P.C. – Columbus, GA
  • Assisted lawyers in the sales and promotions of their services through direct marketing, emails, etc.
  • Worked closely with law firm clientele via phone, fax, and personal contact.
  • Assisted as many as five lawyers at once with tasks such as filing, faxing, time management, and various additional organizational tasks.
  • Received on-the-job training of dictation and transcription devices and the operation of multi phone line boards.
  • Scheduled and made appointments for five attorneys.
  • Screened telephone calls and forwarded them to the appropriate departments.
  • Obtained signatures from attorneys for legal documents.
  • Answered and directed calls using the multi-line switchboard.
  • Organized envelopes, postage and mail correspondence for all clients.
  • Supported a team of five attorneys in Corporate law.
Software Tester, 07/2006 to 01/2013
 Aflac – Columbus, GA
  • Interacted with developers and business users to analyze the requirements, technical design, unit testing and test plan of the project 
  • Used customer service skills to encourage business users to add additional features to software 
  • Utilized Quality Center in writing and executing manual test cases for functional and regression testing 
  • Detected, reported and tracked bugs using Quality Center
  • Involved in root cause analysis of defects 
  • Prepared weekly status report for the Project Manager, development team and business users regarding defect status and resolution 
  • Performed end user testing for multiple web and mobile apps
  • Experienced in mainframe testing 
  • Involved in Agile testing of the first project to utilize the Agile testing methodology 
  • Experienced in Business Process testing 
  • Provided cross training on multiple systems for inexperienced testers 
  • Worked closely with development team to assist in Integration testing 
  • Managed projects involving multiple phases and systems while also serving as the primary tester 
  • Proficient in several different systems and apps with no formal training 
Education
Certified Customer Service Specialist: 2002
 Columbus Technical College - Columbus, GA
Certified Customer Service Specialist Program: GPA: GPA: 4.0 GPA: 4.0
Associate of Science: Global Business, Current
 Troy State University - Phenix City, AL
 GPA: GPA: 3.3
Skills
streamline, Agile, automation, Business Process, clientele, client, clients, customer service skills, Customer Service Specialist, data management, dictation, direct marketing, email, fast, fax, faxing, features, filing, functional, law, mainframe, meetings, money, organizational, persuasive, processes, profit and loss, project management, Quality, selling, sales, scripts, software development, tax, telephone, phone, Test Director, time management, transcription, WinRunner
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Resume Overview

Companies Worked For:

  • Blue's Fast Tax
  • TSYS
  • Miller, Lee, Goodrum, and McAllister, P.C.
  • Aflac

School Attended

  • Columbus Technical College
  • Troy State University

Job Titles Held:

  • Administrative Assistant
  • Test Analyst
  • Project Coordinator
  • Billing Coordinator
  • Software Tester

Degrees

  • Certified Customer Service Specialist : 2002
    Certified Customer Service Specialist Program :
    Associate of Science : Global Business , Current

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