Administrative Assistant Resume Example Company Name

Professional Summary

Administrative professional possessing a strong desire to learn and grow professionally. Proficient in MS Office. Professional with over 20 years experience. Experienced professional with strong leadership and relationship-building skills. Meticulous and excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Business and Legal.

Skills

administrative, administrative support, advertising, blood pressure, budgeting, budgets, budget, Business Administration, business development, business plans, Business Writing, call center, charts, clerical, coaching, cold calling, interpersonal, Excellent communication, consultation, contracts, credit, resolving customer complaints, client, clients, customer satisfaction, customer service, customer service, database, decision making, delivery, documentation, fast, File Management, filing, inventory, team building, Legal, marketing plans, market trends, marketing, materials, Medical Assisting, meetings, mentoring, Excel, mail, Microsoft Office Applications, office, PowerPoint presentations, Microsoft Word, neat, negotiations, networking, Nursing, organizational, Paralegal, Patient Care, presentations, pricing, print media, processes, process improvement, progress, quality, read, real estate, reception, sales, scheduling, specification, spreadsheet, staff development, strategic plans, phone, training programs, websites, word processing, workflow, written

Experience

Administrative Assistant
April 2002 to May 2003Company Name - City, State

Patient Charting - Retrieved and re-filed patient charts in proper sequence to maintain organization and up-to-date paperwork information.
Training Responsible for training all new employees to ensure continued quality of customer service.
Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
File Management - Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation has been received and filed.
Promoted to Provider Relations Specialist at First Health Group Consistently commended by superiors for resolving volatile customer situations quickly and courteously.
Charting - Developed and organized 300+ charts for all new and current patients, routinely updating information for physician reference.
Patient Care Monitored patients' respiration activity, blood pressure and blood glucose levels.
Completed over 100 successful real estate transactions.
Advanced to Realtor from.
Founder of Transaction Coordination business, which produced over $35,000 per year.

Realtor
April 2003 to February 2013City, State

Managed day-to-day development issues.
Executed training programs.
Drove specification, scheduling, status and review processes.
Reconciled business and creative needs.
Developed strategic plans and initiatives.
Streamlined workflow.
Oversaw process improvement initiatives.
Contributed to economic success by participating in the budgeting process.
Translated business priorities into implementable actions.
Observed all laws, regulations and other applicable obligations.
Revised plans as needed to meet changing goals and requirements.
Anticipated and prepared required materials for meetings.
Coordinated appointments to show marketed properties.
Generated listings for sales and rental properties through cold calls and referrals.
Showed properties to potential buyers and other brokers at open houses and by appointment.
Advertised client properties on websites, through social media and in real estate guides.
Represented buyers and sellers of developed and undeveloped properties.
Accompanied buyers and sellers to their home inspections and appraisals.
Negotiated, facilitated and managed real estate transactions.
Continually stayed up-to-date on mortgage rates and related real estate news.
Marketed and sold property for clients by hosting open houses and advertising online and in print.
Presented purchase offers to sellers for consideration.
Acted as liaison between buyers and sellers to ensure positive experiences for both parties.
Communicated with clients to understand their property needs and preferences.
Developed and maintained a list of properties suited to different needs and budgets.
Oversaw the advertising of properties for web and print media.
Delivered positive, effective sales presentations.
Informed home buyer of the sales, construction and warranty processes.
Maintained connections with clients to encourage repeat business and referrals.
Created and implemented marketing plans to drive sales.
Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
Developed and maintained relationships with clients through networking, postcards and cold calling.
Worked closely with clients to get the appropriate loans, inspections and credit reports.
Converted prospects to closed sales for clients located throughout Yuba-Sutter area.
Negotiated contracts on behalf of clients.
Guided clients from beginning to end of the home buying process in choosing the right property.

Licensed Transaction Coordinator
May 2003 to February 2010City, State

Supplied sales and marketing support to a sales force of approximately sales reps.
Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.
Developed and maintained an alert system for upcoming deadlines on incoming requests and events.
Located and attached appropriate files to incoming correspondence requiring replies.
Frequently used word processing, spreadsheet, database and presentation software.
Created standard operating procedures.
Implemented strategies to increase program effectiveness.
Developed first-rate training programs.
Assessed current trends to assist with decision making.
Optimized service procedures to increase customer satisfaction.
Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.
Credited for playing key role in generating over $2 million per year in revenues.
Reviewed files, records and other documents to obtain information and respond to requests.
Observed all laws, regulations and other applicable obligations.
Revised plans as needed to meet changing goals and requirements.
Analyzed contract performance for bids, budgets and forecasts.
Collaborated with clients to ensure the delivery of efficient, high-quality service.
Achieved high customer satisfaction for customer service and ability to meet deadlines and negotiate transaction.
Provided coaching, mentoring, and consultation to staff to enhance staff development.
Researched and updated all required materials needed for firm and partners.
Analyzed departmental documents for appropriate distribution and filing.
Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
Defined clear targets and objectives and communicated them to other team members.
Monitored timelines and flagged potential issues to be addressed.
Provided outstanding customer service.
Accurately read, understood, and carried out written instructions.
Ensured timely response in picking and packing of reorders.
Followed company procedures to maintain work environment in a neat and orderly condition.
Obtained documents, clearances, certificates and approvals from local, state andfederal agencies.

Provider Relations Specialist
June 1999 to April 2001Company Name - City, State

Contract Secretary promoted to Provider Relations Specialist.
Managed day-to-day development issues.
Effectively managed a high-volume of inbound and outbound customer calls.
Answered a constant flow of customer calls with up to 50 calls in queue per minute.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Identified chronic customer issues by creating and maintaining customer complaint log.
Referred unresolved customer grievances to designated departments for further investigation.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Acted professionally and patiently when addressing negative customer feedback.
Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Reviewed files, records and other documents to obtain information and respond to requests.

Education

Associate of Applied Science : Paralegal Studies, APRIL 2015Heald Business College RosevilleGPA: GPA: 00Paralegal Studies GPA: 00

Coursework in Business Administration and Legal. Extensive administrative support training Business Writing seminar Microsoft Office Applications Advanced training in Microsoft Word and Excel Completed Paralegal Studies training course Heald Business College

Certification program: Medical Assisting : Marketing, Business and English, 2009Cambridge College - City, StateMarketing, Business and English

Microsoft Word and Excel Minor in Nursing Completed Business training courseYuba Community College

Associate of Arts : Business, 1999Yuba Community College - City, StateBusiness

Resume Overview

School Attended

Heald Business College Roseville
Heald Business College
Cambridge College
Yuba Community College

Job Titles Held:

Administrative Assistant
Realtor
Licensed Transaction Coordinator
Provider Relations Specialist

Degrees

Associate of Applied Science : Paralegal Studies , APRIL 2015
Coursework in Business Administration and Legal. Extensive administrative support training Business Writing seminar Microsoft Office Applications Advanced training in Microsoft Word and Excel Completed Paralegal Studies training course
Certification program: Medical Assisting : Marketing, Business and English , 2009
Microsoft Word and Excel Minor in Nursing Completed Business training course
Associate of Arts : Business , 1999

Administrative Assistant Resume Example

Resume Score: 100%

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