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Administrative Assistant Resume Example

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ADMINISTRATIVE ASSISTANT
Professional Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Skills
  • Customer and Client Relations
  • Multi-Line Phone Proficiency
  • Filing and Data Archiving Spreadsheet
  • Scheduling and Bookkeeping
  • AR/AP
  • Travel Administration
  • Organizing Mail
  • Microsoft Powerpoint
  • Customer Service
  • Organizational Skills
  • Business Communications
  • Telephone Skills
Work History
Administrative Assistant, 08/2019 to 03/2020
Blendco Systems – Bristol, PA
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Managed accounts payable and receivable for office grossing $ 500,000+ per year.
  • Created PowerPoint presentations for business development purposes.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Processed invoices and expenses using business banking.
  • Supported through personal document management, calendar organization and collateral preparation for meetings.
  • Routed incoming calls and faxes and drafted detailed messages to expedite response.
  • Executed record filing system to improve document organization and management.
  • Created reports, correspondence and procedure manuals.
  • Maintained staff directory and company policy handbook for human resources department.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Tracked inventory and ordered office supplies encouraging cost-effective solutions.
  • Offered office-wide software support and training, including troubleshooting issues and optimizing usage.
Beauty Consultant, 11/2016 to 07/2019
Estee Lauder – Cherry Hill, New Jersey
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
  • Identified client needs and recommended products based on preferences and requirements.
  • Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
  • Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone.
  • Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
  • Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
  • Created memorable customer experiences by including special services such as head and neck massages during appointments.
  • Upsold additional products and services to increase sales numbers.
  • Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
  • Scheduled onsite and offsite makeup appointments for clientele.
  • Processed payments by entering sales in register.
  • Met or exceeded sales goals on regular basis.
  • Maintained counter and display areas in clean and neat fashion.
  • Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
  • Analyzed customer skin to assess unique conditions and skin type.
  • Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
  • Helped customers feel relaxed and comfortable with process.
  • Completed purchases and processed payments.
  • Demonstrated application techniques to achieve desired looks.
  • Performed full makeup applications to 40clients per week.
Customer Service Representative, 06/2014 to 11/2016
Delta Airlines – New York, New York
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Educated customers on promotions to enhance sales.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Provided primary customer support to internal and external customers in fast-paced environment.
Education
Associate of Applied Science: Business Administration, 05/2018
Rowan College of Burlington County - Mount Laurel, NJ
HS Diploma: Fine Arts, 06/2014
Brooklyn High School of The Arts - Brooklyn, NY
Certifications
Girl Scouts of Greater New York, Girl Scout Leader; Brooklyn,New York- 2010-2017
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Resume Overview

Companies Worked For:

  • Blendco Systems
  • Estee Lauder
  • Delta Airlines

School Attended

  • Rowan College of Burlington County
  • Brooklyn High School of The Arts

Job Titles Held:

  • Administrative Assistant
  • Beauty Consultant
  • Customer Service Representative

Degrees

  • Associate of Applied Science : Business Administration , 05/2018
    HS Diploma : Fine Arts , 06/2014

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