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Administrative Assistant Resume Example

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ADMINISTRATIVE ASSISTANT
Summary

Motivated Administrative Assistant with 1.5 years of experience offering office support in the oilfield industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.

Skills
  • 10-key proficiency
  • Memo preparation
  • Technologically savvy
  • Accounting skills
  • Microsoft
  • Data entry documentation
  • Excel spreadsheets
  • PC proficient
  • Inventory systems
  • Recordkeeping and bookkeeping
  • Meticulous attention to detail
  • Time management
  • Payroll liability and deductions
  • Self-starter
  • Billing and coding
  • Administrative operations
  • Multitasking and prioritization
  • Invoicing and billing
  • Data entry
  • Learning modalities
  • Accounts payable
  • MS Office proficient
Experience
Administrative Assistant12/2018 to 04/2020Pioneer Well Service Williston, ND
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Monitored attendance records by taking note of staff vacation time, sick days and personal days.
  • Collected, calculated and reported on expenditure and statistical data to inform senior management.
  • Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
  • Responded to employee inquiries regarding payroll and timekeeping.
  • Prepared purchase orders.
  • Managed payroll and time and attendance systems.
  • Monitored vacation accrual.
  • Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties.
  • Prepared weekly payroll for team of salaried and hourly employees.
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
  • Assisted with month-end and year-end closings to support accounting system accuracy.
  • Coded invoices and other records to maintain organized and accurate records.
  • Handled high-volume invoice processing for XTO, Conoco, Whiting, Continental and Taqua.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
Inventory Merchandiser Coordinator 06/2018 to 03/2020Loves Travel Center Williston, ND
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
  • Observed quality control procedures.
  • Checked the workspace regularly so that the area was kept safe and free of debris.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Inspected and reported or repaired damaged cargo.
  • Counted inventory stock weekly and reported totals to general manager.
  • Gained complete understanding of duties and job tasks for each shift, prioritizing those requiring immediate completion.
  • Protected company inventory with well-organized and secure storage areas.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Managed vendor relationships to support supply chain and maintain product quality.
  • Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement.
  • Organized and positioned product cases in produce warehouse and walk-in cooler.
  • Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded any discrepancies.
  • Responded to job-related inquiries from supervisor quickly and professionally to provide updates on anticipated task completion times.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Promoted new product releases and limited edition items to drive sales.
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.
  • Organized appealing and engaging displays to capture customer interest and drive revenue growth.
  • Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
  • Configured and arranged advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales and verified accurate and up-to-date signage.
  • Updated seasonal displays such as windows and mannequins to highlight current product lines.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across the store
  • Improved customer satisfaction by finding creative solutions to problems.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Resolved issues with cash registers, card scanners and printers.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
  • Built and maintained productive relationships with employees.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Counted and balanced cashier drawers.
  • Helped customers find specific products, answered questions and offered advice.
  • Greeted customers promptly and responded to questions.
  • Maintained work area in clean and neat manner.
  • Used register system to ring up customer purchases, process payments and issue receipts.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Operated cash register by swiping barcode items across electronic scanner to record price and collect payment.
  • Greeted customers and responded to informational requests.
  • Counted product stock to maintain inventory records.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Monitored all product availability in store, on shelves and in orders to accurately answer customer questions.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Prepared food, including breakfast sandwiches, hot sandwiches during lunch rush, coffee and roller grill items.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Managed all product returns professionally and quickly to maintain customer satisfaction.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Arranged updated promotional displays every month
  • Processed returned items in accordance with store policy.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Processed customer payments quickly and returned exact change and receipts.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
  • Transported trash and hazardous waste to appropriate disposal area.
  • Vacuumed all carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks, toilet seats and shower area.
  • Restocked supplies, replacing toiletries, liners and soaps.
  • Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
  • Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
  • Resolved complaints and eliminated delays by collaborating with vendors and updating strategies.
  • Controlled inventory to eliminate expenses and ensure optimal stock.
  • Coordinated inventory, stocking, and ordering.
  • Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
  • Performed scheduled inventory counts and supply audits.
  • Resolved customer complaints immediately, escalating those that required additional assistance.
Retail Sales Specialist11/2012 to 05/2018Pilot Travel Centers LLCWilliston, ND
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Received and processed cash and credit payments for in-store purchases.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Recruited, interviewed and hired talented people offering experience and key selling capabilities to company.
  • Cultivated long lasting relationships with key partners, including clothing vendors and freight operators.
  • Provided in-depth information on product features so customers could make educated buying decisions.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Processed returned items in accordance with store policy.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Helped customers find specific products, answered questions and offered advice.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Resolved issues with cash registers, card scanners and printers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Resolved issues regarding customer complaints and escalated worsening concerns to the general manager for remediation.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Processed customer payments quickly and returned exact change and receipts.
  • Trained new employees in cashiering procedures, offering assistance in resolving card or fuel issues.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Inspected items for damage and obtained replacements for customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Received incoming product deliveries and relocated to storage shelves, coolers or bins.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Stocked and rotated products, supplies and paper goods to optimize freshness.
  • Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks, toilet seats and shower area.
  • Strengthened building cleanliness by inspecting perimeters and picking up trash.
  • Responded to emergency cleaning requests to meet client expectations.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
  • Vacuumed all carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Transported trash and hazardous waste to appropriate disposal area.
  • Restocked supplies, replacing toiletries, liners and soaps.
  • Maintained building interiors with routine deep cleaning of high-traffic areas.
  • Organized custodial closets to easily find equipment and supplies.
  • Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
  • Monitored supply levels and requested new items to maintain ability to complete daily cleaning tasks.
  • Responded promptly to requests to clean and sanitize areas after accidents.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Stayed up to date on inventories, supplies and customer orders.
  • Replaced and adjusted signs to reflect different products and promotional prices.
  • Built and removed different displays and specific products based on customer requirements and promotional needs.
  • Lifted boxes weighing as much as 85 pounds to load and unload truck.
  • Used register system to ring up customer purchases, process payments and issue receipts.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Recommended merchandise to customers based on needs and preferences.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Educated customers on product and service offerings.
  • Stayed up to date on store promotions.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
  • Oversaw purchasing and inventory to retain on-hand physical assets and streamline operations.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Verified prices and computed totals to complete accurate invoices.
  • Documented production volume, materials consumption and quality issues in store point to keep management well-informed and support proactive planning.
  • Resolved complaints and eliminated delays by collaborating with vendors and updating strategies.
  • Collaborated with management, sales and engineering to adjust plans and maintain targets.
  • Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
  • Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
  • Streamlined operational efficiencies by supervising inventory cycle counting processes, including accounting and reporting of surplus, product returns and damages.
  • Resolved customer complaints immediately, escalating those that required additional assistance.
  • Protected store assets with effective loss prevention strategies.
  • Accurately entered data and efficiently completed all paperwork.
  • Assessed delivered contents against original orders.
  • Consulted with department supervisors and auditor to evaluate needs and discuss corrective actions for individual concerns.
  • Performed scheduled inventory counts and supply audits.
  • Completed forecasts to determine needed inventory.
  • Controlled inventory to eliminate expenses and ensure optimal stock.
  • Met store customers on the floor and discussed needs.
  • Coordinated inventory, stocking, and ordering.
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.
  • Promoted new product releases and limited edition items to drive sales.
  • Configured and arranged advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales and verified accurate and up-to-date signage.
  • Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across the store.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Updated seasonal displays such as windows and mannequins to highlight current product lines.
  • Processed and sent monthly invoices to customers on standard billing cycle, including adjustments, credit memos and corrections.
  • Loaded billing data into systems through data import, scanning or manual keying, to verify complete and accurate client invoices from vendors.
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Observed key food safety procedures by making sure that cold and frozen items were stored properly and at the appropriate temperatures.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Cross-trained in the deli positions to support team and meet customer needs.
  • Stored perishable food items in freezer or refrigerator to protect food from spoilage.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Operated cash register by swiping barcode items across electronic scanner to record price and collect payment.
  • Greeted customers and responded to informational requests.
  • Counted product stock to maintain inventory records.
  • Stayed up to date on current item discounts to support promotions.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Monitored all product availability in store, on shelves and in orders to accurately answer customer questions.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Managed all product returns professionally and quickly to maintain customer satisfaction.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Cross-trained throughout the store in order to provide skilled backup for team members.
  • Trained new employees in cashiering procedures, offering assistance in resolving card or fuel issues.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Distributed new merchandise efficiently to different departments.
Kitchen Aide /Maintenance/Hostess04/2006 to 10/2011Timberbay camp and retreatOnamia, MN
  • Maintained cleanliness and organization of kitchen stations and storage areas.
  • Supported chefs in managing food preparation to achieve precise plating and presentation.
  • Utilized kitchen equipment according to manufacturer's instructions and company safety protocols.
  • Prepared dishes for catering events or during high-volume shifts.
  • Restocked pantry with nonperishable food items to prevent stock from running low.
  • Plated meals in appealing arrangement and placed in designated areas to deliver to patrons.
  • Stored perishable food items in freezer or refrigerator to protect food from spoilage.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Adjusted cooking methods and ingredients to accommodate dietary restrictions and allergies.
  • Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
  • Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Cleaned utensils, dishes and glasses for customer use.
  • Completed prepping, cleaning and other kitchen duties to support cooks.
  • Re-stocked, organized and arranged service and food stations.
  • Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines.
  • Packaged and stored food products appropriately to ensure proper handling and preservation.
  • Added garnishes and other finishing touches to improve plating presentation.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Employed knowledge of cutlery and culinary tools to prepare meals.
  • Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks, toilet seats and shower area.
  • Responded to emergency cleaning requests to meet client expectations.
  • Performed and documented routine inspection and maintenance activities to meet client expectations.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Vacuumed all carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Transported trash and hazardous waste to appropriate disposal area.
  • Restocked supplies, replacing toiletries, liners and soaps.
  • Maintained building interiors with routine deep cleaning of high-traffic areas.
  • Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Organized custodial closets to easily find equipment and supplies.
  • Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
  • Used industrial cleaning equipment to quickly complete custodial tasks.
  • Performed deep cleaning duties such as floor buffing, carpet cleaning, duct cleaning and wall washing on a monthly basis.
  • Identified major repair and maintenance needs and notified management of concerns.
  • Responded promptly to requests to clean and sanitize areas after accidents.
  • Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
  • Leveraged hand-held tools to maintain green spaces.
  • Fertilized, cultivated and weeded soil to deliver steady supply of nutrients to plants.
  • Administered pesticides to mitigate and control pest damage.
  • Applied fertilizers and pesticides to lawns and grounds to control weeds, insect infestation and maintain soil fertility.
  • Applied weed and pest control chemicals to protect customer lawns.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Operated hand and power tools to complete repairs.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Requested maintenance orders to fix non-working equipment and address room damage.
Education and Training
GED03/2014AECBrainerd, MN
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Resume Overview

Companies Worked For:

  • Pioneer Well Service
  • Loves Travel Center
  • Pilot Travel Centers LLC
  • Timberbay camp and retreat

School Attended

  • AEC

Job Titles Held:

  • Administrative Assistant
  • Inventory Merchandiser Coordinator
  • Retail Sales Specialist
  • Kitchen Aide /Maintenance/Hostess

Degrees

  • GED 03/2014

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