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Administrative Assistant Resume Example

Resume Score: 80%

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ADMINISTRATIVE ASSISTANT
Professional Summary

Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Outgoing and friendly, delivering excellent customer service and public interaction, maintaining customer relations and satisfaction.

Accomplishments
  • Awarded "Most Valuable Employee" for delivering outstanding administrative support.
  • Held first-point-of-contact for all internal and external communications with executive-level officers.
Work History
Allied Home Security. Houston, TXAdministrative Assistant | 05/2018 - Current
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Created PowerPoint presentations for business development purposes, created quotes and bids for customers, took care of customer accounts and payment information.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
  • Planned office events, luncheons, and meetings.
  • Took care of customer service and quality reports
American Income Life - Vasu Agency. Houston , TX Sales Representative | 07/2017 - 03/2018
  • Initiated sales strategies by recruiting new clients through approved methods.
  • Completed customer contracts and warranties as part of administrative aspects of sales.
  • Resolved account issues that impacted sales and business outcomes.
  • Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
  • Communicated with customers to understand needs and recommend appropriate solutions.
  • Increased revenue by acquiring new customers and determining needs to offer relevant products.
Sodexo At St. Luke's Hospital . The Woodlands, TX Server, Barista, Hostess, Expo, Floor Stocker | 01/2017 - 06/2017
  • Assisted managers with quickly resolving service- and food-related issues.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Provided nutritional information of food and answered any questions, delivered food to patients.
  • Restocked supplies on patient floors and in kitchen.
  • Served patients, employees, and guests in cafeteria.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
Buffalo Wild Wings . Tomball, TX Hostess, Cashier, Outside Expo, Server | 05/2016 - 02/2017
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Monitored dining room and guest flow to maximize table usage and minimize wait times by [Number]%.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using [Software].
  • Conducted [Timeframe] dining room and server checks to assess readiness for expected customer loads.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Affiliations
  • Daughters of the Republic of Texas
  • Pi Beta Phi Sorority
Skills
  • Employee training and development
  • Multi-line phone proficiency
  • Presentation design
  • Sorting and labeling
  • Administrative support
  • Customer service and client relations
  • Time management
Education
The University Of Tennessee - KnoxvilleKnoxville, TNNo Degree: Kinesiology
The Woodlands High School The Woodlands, TX06/2015High School Diploma
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Resume Overview

Companies Worked For:

  • Allied Home Security
  • American Income Life - Vasu Agency
  • Sodexo At St. Luke's Hospital
  • Buffalo Wild Wings

School Attended

  • The University Of Tennessee - Knoxville
  • The Woodlands High School

Job Titles Held:

  • Administrative Assistant
  • Sales Representative
  • Server, Barista, Hostess, Expo, Floor Stocker
  • Hostess, Cashier, Outside Expo, Server

Degrees

  • No Degree : Kinesiology
    High School Diploma

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