Administrative Assistant Resume Example Kaiser Permanente

ADMINISTRATIVE ASSISTANT

Professional Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Work History

Kaiser Permanente. Portland, ORAdministrative Assistant | 08/2019 - Current

Ensured any incoming renewal documents, member enrollments, plan changes, and benefit summary requests were saved, processed, and tracked for each account
Created customized plan benefit summaries, submitting orders for mailed out summaries and any additional plan flyers to groups
Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention
Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision
Followed quality standards and procedures to minimize errors and maximize customer satisfaction
Updated database of existing and potential customers in Sales Connect & Refelction

ZoomCare: Cedar Hills & Lovejoy. Portland, ORClinic Associate & Phlebotomist | 09/2016 - 05/2019

Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
Performed clerical duties, such as word processing, data entry, answering phones and filing
Conducted monthly and quarterly inventory of supplies using facility cost reporting records
Explained procedures to patients to reduce anxieties and increase patient cooperation
Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation
Oriented and trained new staff on proper procedures and policies
Maintained detailed records of test results by entering data and patient information into computer
Updated inventory, expiration and vaccine logs to maintain current tracking documentation
Obtained client medical history, including medication information, symptoms and allergies
Collected and documented patient medical information such as blood pressure and weight
Promoted office efficiency, coordinating charts, completing insuranceforms and helping patients with diverse needs
Attended required training, education and meetings
Sanitized, restocked and organized exam rooms and medical equipment
Called and faxed pharmacies to submit prescriptions and refills
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
Gathered forms, copied insurance cards and IDs to collect patient information for billing and insurance filing
Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions

ZoomCare: Headquarters. Hillsboro, ORHelp Team & Insurance Benefits Associate | 01/2014 - 09/2016

Received, recorded and addressed or triaged incoming and outgoing communication via telephone and email. Coordinated office duties, including customer service, patient scheduling and billing
Analyzed and escalated patient complaints, issues and grievances to designated departments for investigation and response
Performed various clerical duties by filing and faxing documents and updating/creating profiles in EMR
Documented patient medical, demographic, and insurance information to facilitate smooth appointments and payment processing
Assured timely verification of insurance benefits prior to patient procedures or appointments, for Zoom's 30+ clinics by making phone, fax, or online contact with insurance carriers to discuss policie
Investigated and resolved insurance billing conflicts and negotiated agreements and compromises with patients in order to reach win-win solutions to disagreements and clarify misunderstandings
Demonstrated professionalism and courtesy with patients while working to resolve complaints, problems or respond to questions
Provided primary customer support to internal and external customers in fast-paced environment
Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
Observed strict procedures to protect sensitive patient information, including medical records and payment data
Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data
Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele

Skills

Excellent planner and coordinator
Internal communications
EMR
Insurance claims
Problem-solving skills
Verbal and written communication
Professional demeanor
Multitasking strengths

Organization skills
Conflict resolution
Customer-service oriented
Sensitive information handling
Office supplies inventory management
Decision-making abilities
65 WPM
10 key proficient

Education

Scappoose High SchoolScappoose, OR06/2003High School Diploma

Warner Pacific CollegePortland, ORSome College (No Degree): Human Growth & Development

Resume Overview

Companies Worked For:

Kaiser Permanente
ZoomCare: Cedar Hills & Lovejoy
ZoomCare: Headquarters

School Attended

Scappoose High School
Warner Pacific College

Job Titles Held:

Administrative Assistant
Clinic Associate & Phlebotomist
Help Team & Insurance Benefits Associate

Degrees

High School Diploma
Some College (No Degree) : Human Growth & Development

Administrative Assistant Resume Example

Resume Score: 80%

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