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Administrative Assistant Resume Example

Resume Score: 80%

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ADMINISTRATIVE ASSISTANT
Professional Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Work History
Kaiser Permanente. Portland, ORAdministrative Assistant | 08/2019 - Current
  • Ensured any incoming renewal documents, member enrollments, plan changes, and benefit summary requests were saved, processed, and tracked for each account
  • Created customized plan benefit summaries, submitting orders for mailed out summaries and any additional plan flyers to groups
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction
  • Updated database of existing and potential customers in Sales Connect & Refelction
ZoomCare: Cedar Hills & Lovejoy. Portland, ORClinic Associate & Phlebotomist | 09/2016 - 05/2019
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
  • Performed clerical duties, such as word processing, data entry, answering phones and filing
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records
  • Explained procedures to patients to reduce anxieties and increase patient cooperation
  • Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation
  • Oriented and trained new staff on proper procedures and policies
  • Maintained detailed records of test results by entering data and patient information into computer
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation
  • Obtained client medical history, including medication information, symptoms and allergies
  • Collected and documented patient medical information such as blood pressure and weight
  • Promoted office efficiency, coordinating charts, completing insuranceforms and helping patients with diverse needs
  • Attended required training, education and meetings
  • Sanitized, restocked and organized exam rooms and medical equipment
  • Called and faxed pharmacies to submit prescriptions and refills
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
  • Gathered forms, copied insurance cards and IDs to collect patient information for billing and insurance filing
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
  • Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions
ZoomCare: Headquarters. Hillsboro, ORHelp Team & Insurance Benefits Associate | 01/2014 - 09/2016
  • Received, recorded and addressed or triaged incoming and outgoing communication via telephone and email. Coordinated office duties, including customer service, patient scheduling and billing
  • Analyzed and escalated patient complaints, issues and grievances to designated departments for investigation and response
  • Performed various clerical duties by filing and faxing documents and updating/creating profiles in EMR
  • Documented patient medical, demographic, and insurance information to facilitate smooth appointments and payment processing
  • Assured timely verification of insurance benefits prior to patient procedures or appointments, for Zoom's 30+ clinics by making phone, fax, or online contact with insurance carriers to discuss policie
  • Investigated and resolved insurance billing conflicts and negotiated agreements and compromises with patients in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Demonstrated professionalism and courtesy with patients while working to resolve complaints, problems or respond to questions
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
  • Observed strict procedures to protect sensitive patient information, including medical records and payment data
  • Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
Skills
  • Excellent planner and coordinator
  • Internal communications
  • EMR
  • Insurance claims
  • Problem-solving skills
  • Verbal and written communication
  • Professional demeanor
  • Multitasking strengths
  • Organization skills
  • Conflict resolution
  • Customer-service oriented
  • Sensitive information handling
  • Office supplies inventory management
  • Decision-making abilities
  • 65 WPM
  • 10 key proficient
Education
Scappoose High SchoolScappoose, OR06/2003High School Diploma
Warner Pacific CollegePortland, ORSome College (No Degree): Human Growth & Development
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Resume Overview

Companies Worked For:

  • Kaiser Permanente
  • ZoomCare: Cedar Hills & Lovejoy
  • ZoomCare: Headquarters

School Attended

  • Scappoose High School
  • Warner Pacific College

Job Titles Held:

  • Administrative Assistant
  • Clinic Associate & Phlebotomist
  • Help Team & Insurance Benefits Associate

Degrees

  • High School Diploma
    Some College (No Degree) : Human Growth & Development

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