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administrative assistant resume example with 4+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Hardworking and reliable Administrative Assistant with strong ability in interpersonal skills and being a team player. Offering experience in Excel,switch board operations and inventory ordering. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Problem resolution
  • First Aid/CPR
  • Invoice generation
  • Customer service
  • Team building
  • Communications
  • Administrative support
  • Inventory management
  • Organization
  • Relationship development
Experience
08/2019 to Current Administrative Assistant Iconma, L.L.C. | Phoenix, AZ,
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Conducted and initialized background checks for potential employees, using Finger prints and drug screens.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Coordinated meetings with other department managers and served as main liaison between department heads and executives.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
07/2017 to 08/2019 Administrative Assistant Iconma, L.L.C. | Princeton, NJ,
  • Assisted senior leadership by processing documents within anticipated timeframes.
  • Issued payments to vendors and suppliers on bi-weekly and monthly basis.
  • Reviewed and calculated payroll to promote timely disbursement of paychecks.
  • Communicated with the Director about discrepancies and devised plans to reconcile financial issues.
  • Reviewed purchase documents and company receipts for reconciliation with statements.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
  • Reconciled all bank and credit card accounts monthly.
  • Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
  • Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
  • Reviewed engine assigned codes and modifiers to update and verify accuracy.
  • Compiled and maintained logs, and statistical or research records to locate requested health data.
  • Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
  • Logged all requests for medical records into spreadsheets.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Learned Medicaid Billing and monthly logs to support office needs.
  • Verified client information and validated data before creating shipping paperwork and internal documents.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Operated handheld scanners and computer terminals to document updates.
  • Kept detailed track of order inventories and verified timing and specifications of additional orders based on known customer preferences.
  • Coordinated meetings with other department managers and served as main liaison between department heads and executives.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Was responsible for keeping meeting minuets.

10/2016 to 06/2017 Customer Service Representative Danaher | Vista, CA,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Set up and activated customer accounts.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Managed switchboard, including greeting visitors and responding to telephone and in-person request.
  • Served as central point of contact for all outside vendors needing to gain access to the building.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence with customers via email or phone.
  • Received and distributed mail and faxes in a timely manner.
  • Responsible for sales orders entries, corresponded with outgoing
06/2016 to 10/2016 Data Entry Clerk Greenbrier | Longview, TX,
  • Created new orders in Microsoft Excel to manage samples and associated data.
  • Updated departmental standard operating procedures and database to accurately reflect current practices.
  • Compiled statistical information for special reports.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Maintained records by creating monthly reports, closing terminated records and performing chart audits.
  • Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
  • Identified errors in data entry and related issues by mentioning to supervisors for resolution.
  • Verified and logged deadlines in response to daily inquiries and requests.
  • Answered incoming phone calls and directed callers to appropriate departments and personnel.
  • Transferred written information into databases to maintain consistent, accurate client records and project details.
09/2016 to 06/2017 Pottery Painter Etta B Pottery | City, STATE,
  • Filled out work orders, records of service calls and work logs and submitted to Lead Painter for project review.
  • Completed and filed daily work slips to document progress and provide estimated completion time.
  • Helped to maintain thorough inventory of paint equipment and supplies by checking product levels daily.
  • Cleaned and smoothed all surfaces prior to painting.
  • Chose correct brushes and materials for jobs and purchased from vendors.
Education and Training
Expected in 02/2009 to to GED | ETI , New Albany, MS, GPA:
Expected in 03/2010 to to Cosmetology | Tupelo Academy of Cosmetology , Tupelo, MS, GPA:

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Resume Overview

School Attended

  • ETI
  • Tupelo Academy of Cosmetology

Job Titles Held:

  • Administrative Assistant
  • Administrative Assistant
  • Customer Service Representative
  • Data Entry Clerk
  • Pottery Painter

Degrees

  • GED
  • Cosmetology

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