administrative assistant resume example with 8+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Summary
Dedicated and focused worker who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve given goals and targets. Flexible and hardworking with a strong drive to always exceed to the best of my ability. I have diverse experience in an office environment as well as Sales, Administrative Assistance and Customer Service. I highly believe in respecting everyone especially my elders and those in higher authority. I always bring forward a warm personality to lighten up a workspace along with my fast paced work ethic.
Skills
- Customer Service
- Project Management
- Strategic Planning
- Computer Skills
- Dedicated Team Player
- PC Proficient
- Office Administration
- Multi-Line Telephone System Operation
- Multi-Task Management
Education and Training
Holy Name Convent Secondary School Point Fortin , Expected in 06/2012 ā ā High School Diploma : - :
- CSEC 5 passes & over Recipient
- Major in Business Administration
Experience
Engineering Consulting Services, Ltd. - Administrative Assistant
Hanover, MD, 01/2021 - 11/2022
Hanover, MD, 01/2021 - 11/2022
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Coordinated appointments, meetings and conferences.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Composed correspondence, reports and meeting notes.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
North American Title Company - Sales Representative
Wisconsin Dells, WI, 04/2016 - 11/2019
Wisconsin Dells, WI, 04/2016 - 11/2019
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Presented products and services to prospective and existing customers to meet client needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Contacted new and existing customers to outline benefits of products.
- Created successful strategies to develop and expand customer sales.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Monitored customer order process and addressed customer issues.
- Adhered to company initiatives and achieved established goals.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Improved overall customer purchasing experiences to promote steady revenue.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
ANSA MCAL LIMITED - Receptionist Clerk (Temporary)
City, STATE, 04/2015 - 10/2015
City, STATE, 04/2015 - 10/2015
- Pulled and organized requested documentation.
- Worked with office manager to attain operational goals.
- Reviewed and efficiently processed [Number]+ files each day in busy [Type] environment.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Scheduled and confirmed appointments.
- Sorted incoming mail and directed to correct personnel each day.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily.
The Converse Store - Sales Representative /Assistant Manager
City, STATE, 09/2012 - 12/2014
City, STATE, 09/2012 - 12/2014
- Met with team on weekly basis to identify sales opportunities, discuss strategies and execute new promotions.
- Helped sales professionals finalize customer sales and handled escalated concerns.
- Developed effective sales team members through highly individualized coaching.
- Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
- Opened and closed store, set up registers and secured cash.
- Evaluated store performance and recommended action plans to increase productivity.
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Resume Overview
School Attended
- Holy Name Convent Secondary School
Job Titles Held:
- Administrative Assistant
- Sales Representative
- Receptionist Clerk (Temporary)
- Sales Representative /Assistant Manager
Degrees
- High School Diploma
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