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administrative assistant resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Goal-oriented, polished in identifying and implementing process improvements, including administrative workflow coordination and procedure documentation. Offering key strengths in time management and communications across all levels of personnel, management and clientele.

Skills
  • PC proficient
  • Microsoft
  • Data entry documentation
  • Excel spreadsheets
  • Advanced MS Office Suite knowledge
  • Recordkeeping and bookkeeping
  • Timeline Planning and Management
  • Appointment scheduling
  • Bookkeeping
  • Deadline-oriented
  • Resourceful
  • Phone call answering
  • Training and development
  • Customer relations
  • Strong problem solver
  • Strong interpersonal skills
  • Time and labor control
Experience
11/2021 to Current Administrative Assistant Leaffilter North, Llc | Murfreesboro, TN,
  • Updated details in company database by keying in customer contacts and delivery dates.
  • Maintained inventory in supply closet to prevent shortages.
  • Directed customer communication to appropriate department personnel.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Reviewed and suggested improvements for interoffice correspondence, reports and presentations.
  • Collected, calculated and reported on expenditure and statistical data to inform senior management.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
01/2013 to 10/2021 Operations Coordinator Marmic Fire Safety | Fort Smith, AR,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Managed daily functions of deskside support, including defining and implementing processes.
  • Communicated organization's missions, goals and vision while aligning each with operational initiatives and delivery of professional services.
  • Managed administrative staff and trained new hires on office procedures and policies.
  • Inspected production areas to identify and correct unsafe or unauthorized practices.
  • Identified problems in operations process, applying effective solutions such as safe working environment and productivity .
  • Liaised between customers and [Type] management to ensure smooth operations delivery.
  • Coordinated and managed project tasks to ensure project delivery within established budgets and timelines.
06/2011 to 09/2012 Customer Service Representative Fidelity Bank Of North Carolina | Thomasville, NC,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Made outbound calls to obtain account information.
  • Documented conversations with customers to track requests, problems and solutions.
  • Trained new employees on procedures and policies to maximize team performance.
  • Exceeded company productivity standards on consistent basis.
05/1997 to 01/2011 Childcare Provider/Assistant Manager of Operations Kids LTD | City, STATE,
  • Sanitized toys and tables to maintain clean, safe environment.
  • Prepared meals, snacks and refreshments while accounting for dietary needs and restrictions.
  • Assisted children in development of social, communication and problem-solving skills.
  • Cared for children of various ages and assisted with feeding, dressing and directing activities.
  • Used positive reinforcement and behavior modeling to instill discipline in children.
  • Secured indoor and outdoor premises to protect children.
  • Organized and planned age-appropriate reading, crafts and music lessons.
  • Balanced schedules to promote optimal rest, play and educational periods.
  • Discussed developments, behavior and concerns with parents or guardians.
  • Developed and implemented age-appropriate lesson plans.
  • Completed daily paperwork Child Protection Services and Resource and Referral Centers.
  • Maintained organized and clean classroom and play areas.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Taught children how to complete basic crafts such as paintings, drawings and decorations.
  • Incorporated music and art activities to encourage creativity and expression.
  • Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
  • Encouraged positive behaviors, including patience with teachers and fellow kids.
  • Read stories to children, facilitated discussions and tied books into learning opportunities.
  • Assisted children in developing fine motor skills in preparation for preschool and kindergarten.
  • Implemented and oversaw activities centered on promoting learning and imaginative play.
  • Engaged groups of culturally diverse children in creative, safe and focused setting.
  • Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
  • Identified concerns and signs of emotional or developmental problems and discussed issues with management and families.
  • Updated detailed records for each child with information such as daily observations, meals served and medications administered.
Education and Training
Expected in 06/1992 to to High School Diploma | Dillon High School, Dillon, SC GPA:

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Resume Overview

School Attended

  • Dillon High School

Job Titles Held:

  • Administrative Assistant
  • Operations Coordinator
  • Customer Service Representative
  • Childcare Provider/Assistant Manager of Operations

Degrees

  • High School Diploma

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