administrative assistant resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced medical office and student support/social work environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

  • Excel spreadsheets
  • Memo preparation
  • PC proficient
  • Insurance eligibility verification
  • Data entry documentation
  • Back office operations
  • Meeting planning
  • Records management systems
  • Microsoft
  • Sensitive material handling
  • Data evaluation
  • Database entry
  • Medical terminology
  • Multitasking and prioritization
  • Staff motivation
  • Data organization
  • Multi-line phone systems
  • Data entry
  • Proofreading
  • Strong interpersonal skills
  • Scheduling and calendar management
  • Strong problem solver
Education and Training
Turner/Carroll High School Buffalo, NY, Expected in 06/1985 High School Diploma : - GPA :
Bryant And Stratton College Buffalo, NY , Expected in : Medical Assistant - GPA :
Jacobs Engineering Group Inc. - Administrative Assistant
Charlotte, NC, 03/2019 - Current
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Handled management of communication to counselors and social workers by taking & making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Maintained inventory in supply closet to prevent shortages.
  • Planned events and department activities by acquiring venues, developing student/staff & outside schools/military attendance.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Updated details in department's database by updating school information regarding CollegeBoard exams.
Pocatello/Chubbuck School District 25 - Paraprofessional
Pocatello, ID, 11/2006 - 03/2019
  • Applied positive reinforcement to redirect negative behaviors.
  • Supplied one-on-one attention to each student during group activities.
  • Customized small group and individual classroom activities based on differentiated learning needs.
  • Supported students in developing strategies for individual and group learning.
  • Communicated and collaborated well with educators from various grade levels.
  • Cleaned and organized classrooms, materials and supplies.
  • Observed students to help teachers identify potential learning blocks and opportunities for support.
  • Handled clerical duties, managed classrooms and coordinated documents for teachers.
  • Supervised students and maintained security throughout school buildings and on field trips.
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
  • Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance.
  • Assisted children at stations during small-group learning periods.
  • Served as classroom aide to teachers and worked one-on-one with special needs students age 5 to 10.
  • Complied with instructor-developed IEPs and made informed recommendations for adjustments.
  • Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teacher.
  • Completed documentation on student behaviors, interventions and results.
  • Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
  • Liaised with team of professionals to implement comprehensive educational action plans for special needs and at-risk students.
Amazon.Com, Inc. - Secretary
New Castle, DE, 02/1991 - 07/2004
  • Maintained organized filing system of paper and electronic documents.
  • Coordinated communications, taking calls, responding to emails and interfacing with patients, families and medical supply companies.
  • Completed supply orders and maintained appropriate levels of office supplies.
  • Produced and distributed memos, newsletters, email updates and other forms of communication.
  • Assisted with answering phones, filing paperwork, entering data and patient information to support health care team.
  • Supported team members with stocked supplies and well-maintained office equipment.
Children's Hospital Of Buffalo - Utilization Review Clerk
City, STATE, 02/1988 - 01/1990
  • Determined medical necessity and cost-effectiveness of services through utilization review processes.
  • Applied medical criteria and clinical judgement to researched cases to evaluate and establish determinations.
  • Remained up-to-date on various benefit plans, medical policies and state-specific clinical guidelines or criteria.
  • Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
  • Documented all therapies, including Social Services and various therapies to keep patient charts up-to-date.

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Resume Overview

School Attended

  • Turner/Carroll High School
  • Bryant And Stratton College

Job Titles Held:

  • Administrative Assistant
  • Paraprofessional
  • Secretary
  • Utilization Review Clerk


  • High School Diploma
  • Some College (No Degree)

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