MS Office Programs: Word, Excel, PowerPoint, Access, Outlook, Publisher,
Accounting & CRM: QuickBooks
* Excellent time management skills and ability to multi-task and prioritize work
*Able to engage and speak to customers.
Human Services GPA: 3.0
Human Services
Reporting
- Maintained status reports to provide management with updated information for client projects.
Payroll Assistance
- Assisted with payroll preparation and entered data into cumulative payroll document.
Customer Service
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Calendaring
- Planned all meetings and travel for CEO.
, , 05/2009 - 06/2015
- Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals.
- Answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues.
- Flexible and hardworking with strong drive to succeed.
- Oversee receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Designed electronic file systems and maintained electronic and paper files.
- Drafted meeting agendas, supplied advance materials, and executed follow-up for meetings and team conferences.
- Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system.
- Answered telephones and transferred calls to appropriate staff members.
- Sorted and distributed incoming communication data, including faxes, letters and emails.
Dearborn, MI, 02/2012 - 03/2013
- Develop and instruct age-appropriate lesson plans that encourage physical, emotional, social, and academic growth.
- Maintain individual student portfolios including skills checklists, labeled work samples, and narrative reports on areas needing improvement.
- Interact extensively with parents to provide regular progress reports.
- Showcase children's work to boost their self-esteem and to keep them motivated.
- Organize a pleasant, welcoming and safe environment for children and staff, in assisting in developing a good relationship with families/care givers.
City, STATE, 05/2006 - 09/2011
- Developed and presented creative lessons that focused on core subjects, as well as personal and academic progression.
- Incorporated hands on activities and fun manipulative to accommodate all styles of learning.
- Liaised with Social Workers regarding attendance/family/abuse issues.
- Developed take home assignments activities where parents and children had to work together.
- Designed and administered a monthly newsletter to promote further family involvement within the facility.
City, STATE, 02/2006 - 05/2006
- Responsible for ensuring that each customer receives the best service possible, and for assisting in the execution of all store initiatives that contribute to generating sales.
- Responding quickly and resourcefully to customer requests or concerns.
- Serving multiple customers in a short period of time.
- Accurately completing cash register transactions.
- Organizing the display of merchandise Assisting customers with choices by providing them with information about products.
- Participating in physical inventory counts.
- Adhering to all store retail policies and procedures.
Honors And Awards
- Employee of the year - 2011
- Employee of the year - 2007
- Personal Highly enthusiastic individual who has a strong desire and commitment to achieve both personal and professional goals.
- High energy levels.
- Physically fit and capable of repetitive bending, prolonged standing, twisting, stooping, squatting and climbing.
- Willing to take ownership of problems.
- Dependable and trustworthy.
- Willing to work late nights, overtime and weekends.
- Punctual and always on time for work.
Academic, Accounting, Administrative Assistant, cash register, clerical, conferences, Customer service experience, faxes, faxing, filing, inventory, lesson plans, letters, mailing, materials, meetings, Access, Excel, MS Office, Outlook, PowerPoint, Publisher, Word, newsletter, Organizing, organizational, policies, progress, quality, QuickBooks, receptionist, retail, sales, secretarial, telephone, telephones, time management, verbal communication skills, Excellent written
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School Attended
- Rasmussen College
- Rasmussen College
- Rasmussen
Job Titles Held:
- Administrative Assistant
- Teacher, Assistant Director
- Teacher/Assistant
- Sales Associate
Degrees
- Bachelors Degree
- Associate Degree
- Associate Degree
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