administrative assistant resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Healthcare Administration Professional with extensive experience in organizational skills, leadership, and technical abilities to oversee the day-to-day operations and the provision of excellent healthcare services. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives. Successful in coordinating and executing meetings, travel and special events. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

  • Effective written and oral communication skills
  • Over 25 years of experience in health care environment
  • Distinguished Toastmaster with ability to prepare and deliver PowerPoint presentations
  • Advanced MS Office Suite Knowledge
  • Appointment Coordination
  • Document and File Management
  • Multitasking and Time Management
  • Strong Organizational Skills
  • Task Prioritization
  • QuickBooks Expert
  • Accounting Support
  • Data Entry Documentation
  • Account Balancing Reconciliation
  • Records Management Systems
  • Recordkeeping and Bookkeeping
12/2006 to Current
Administrative Assistant Us Lbm Holdings Devine, TX,
  • Responsible for prescription pads orders/reorders, distribution & safekeeping for incoming medical residents; manage pharmaceutical representative and alumni database; maintain records and file regulatory or compliance information for pharmacist and technician training; coordinate resident graduation and plan off-site reception; provide support in planning and coordinating committee meetings; and assist the research team in maintaining accurate documentation, study file creation, & correspondence archiving.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Maintained accurate department and customer records.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Composed correspondence, reports and meeting notes.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
12/2000 to 12/2006
Program Assistant Sanmina Sci Colorado Springs, CO,
  • Coordinate pharmacy clerkship student activities; coordinate, schedule, and record minutes of faculty, staff and other meetings; maintain up to date database of alumni and pharmaceutical representatives using MS Access; plan and organize residency graduation program; secure grand rounds approval with Board of Pharmacy and submit CE hours; monitor and maintain funding accounts, reconcile payments; process travel vouchers; greet/announce visitors; type a variety of documents using Word, Publisher & Excel; file articles and journals in the Drug Information Library; and assist with duplication and distribution of meeting packets for several subcommittees.
  • Fostered relationships to define programming needs and strengthen organizational standing.
  • Assisted management with planning and logistics for program activities.
  • Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
  • Produced well-written, comprehensive reports and documents.
  • Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
12/1999 to 12/2000
Department Secretary Francisan Health Olympia Fields, IL,
  • Assist Finance Manager with payroll functions; answer multi-line phone & route calls; greet/announce visitors promptly; coordinate department meetings, reserve meeting room, create/disseminate announcements; monitor and order office supplies and business cards; maintain personnel database; prepare new employee files & orientation manual; disseminate corrective action forms while maintaining confidentiality status; prepare personnel requisition forms and secure appropriate signatures; assign pagers to eligible employees; request long distance access codes, and coordinate supply and service needs for the department.
  • Drove customer feedback to deliver information to management for corrective action.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Education and Training
Expected in 02/2015 to to
Master of Science: Health Care Administration
University of Phoenix - Orange Park, FL,

GPA: 3.23

  • 2015 - A-B Honor Roll
  • 3.23 GPA
  • Final Grade: 87%
Expected in 12/1984 to to
Bachelor of Science: Secretarial Sciences
University of Puerto Rico - Bayamon, Puerto Rico,
  • 1984 - A-B Honor Roll
  • 3.5 GPA
  • Top 25%
Activities and Honors
Toastmasters International - Club 3661, Member 2007-Present Officer Roles: President, VP Education, Treasurer, VP Public Relations, and Area Governor (2008-2011) International Association of Administrative Professionals (IAAP) First Coast Chapter, Member 2010-Present Officer Roles: Nominations Chair, Parliamentarian, and Webmaster (2007-2014)
Distinguished Toastmaster (DTM) - Toastmasters International 2011 Certified Administrative Professional, Specializing in Organizational Management (CAP-OM) - IAAP 2011 Microsoft Certified Application Specialist - Word 2007 / PowerPoint 2007 2009
  • Toastmaster International - Club 3661, Member 2007- Present
  • Officer Roles: President, VP Education, Treasurer, VP Public Relations and Area Governor (2008-2011)
  • International Association of Administrative Professionals(IAAP®)
  • First Coast Chapter Member 2010-Present
  • Officer Roles: Nominations Chair, Parliamentarian and Webmaster (2007-2014)
  • Distinguished Toastmasters (DTM) - Toastmasters International - 2011
  • Certified Administrative Professional, Specializing in Organizational Management (CAP-OM) - IAAP® 2011
  • Phi Theta Kappa Honor Society Inductee 2006
  • Payroll Assistance - Assisted with payroll preparation and entered data into cumulative payroll document.
  • Administration - Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
  • Research - Investigated any necessary information for proper billing for insurance companies, patients and DMEs such as proper billing codes.
  • Data Organization - Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.
  • Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
  • Customer Service - Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Achieved recognition by management for friendly and responsive service.

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Resume Overview

School Attended

  • University of Phoenix
  • University of Puerto Rico

Job Titles Held:

  • Administrative Assistant
  • Program Assistant
  • Department Secretary


  • Master of Science
  • Bachelor of Science

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