administrative assistant resume example with 15+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Communicative Receptionist recognized for providing first-rate support for corporate decision-makers. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor.

Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.

  • Insurance eligibility verification
  • Mail management
  • Report analysis
  • Accounting skills
  • Transporting files
  • Memo preparation
  • Document retrieval
  • Program file distribution
  • Microsoft
  • Recordkeeping and bookkeeping
  • Data entry documentation
  • Sensitive material handling
  • Appointment scheduling
  • Administrative operations
  • Organization and efficiency
  • Strong problem solver
  • Bookkeeping
  • Data entry
  • Attendance records preparation
  • Phone call answering
02/2019 to 03/2021 Administrative Assistant Aetna Inc. | Colorado Springs, CO,
  • Maintained accurate department and customer records.
  • Prepared and prioritized calendars and correspondence.
  • Responded effectively to sensitive inquiries or complaints.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
  • Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
  • Processed financial documents, contracts, expense reports and invoices.
  • Provided top quality control, eliminating downtime to maximize revenue.
  • Tracked project performance data to generate reports and keep management informed of important trends.
08/2012 to 12/2017 Bartender Oakmont Management Group | Corte Madera, CA,
  • Upsold customers from shelf to premium brands to help boost sales.
  • Balanced daily registers and generated sales reports for management.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Completed regular bar inventories and daily requisition sheets.
06/2009 to 04/2012 Office Assistant Healthpro Heritage | Lenoir City, TN,
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Answered phone calls and welcomed visitors to office.
  • Supported bookkeeping through financial transaction documentation, expense reporting and budget monitoring.
  • Conducted office inventory checks and requested restock of supplies.
  • Assisted with event planning through meeting room preparation, catering arrangements and invitation distribution.
  • Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
  • Handled requests-for-information and delegated customer service tasks to appropriate employees.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
06/2004 to 09/2010 Senior Bookseller Barnes & Noble | City, STATE,
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Listened to customer interests and needs and matched with suitable books and related products.
  • Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended merchandise to customers based on needs and preferences.
  • Educated customers on product and service offerings.
  • Escorted customers to products and pointed out complementary items to boost store sales.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Recommended optimal merchandise based on customer needs and desires.
  • Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Education and Training
Expected in 06/2006 to to High School Diploma | Plainfield Central High School, Plainfield, IL, GPA:

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Resume Overview

School Attended

  • Plainfield Central High School

Job Titles Held:

  • Administrative Assistant
  • Bartender
  • Office Assistant
  • Senior Bookseller


  • High School Diploma

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