Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Dependable Person possessing excellent communication and time management abilities. Manages office supplies, and organizes correspondence. Methodical and detail-oriented individual with expertise in transcribing minutes, managing calendars and filtering emails. Organized Office Manager with over 6 years of experience in Customer service/Secretary/dispatcher field. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in Customer service. Offering these skills and strong work ethic.

Driven administrative assistant offering in-depth experience in administration of vital business projects and processes. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service.

  • Account Reconciliation
  • Workflow planning
  • Contract negotiations
  • Documentation and control
  • Bookkeeping
  • Business administration
  • Operational improvement
  • Customer service
  • MS Office
  • Business operations
  • Policy and procedure modification
  • Relationship building
  • Program Management
  • Scheduling
  • Staff Management
  • Communications
  • Problem resolution
  • Supervision
  • Organization
  • Process improvement
Work History
07/2019 to Current Administrative Assistant Medical Careers Institute | Virginia Beach, VA,
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Prepared daily inventory and collection reports to assist business leaders with key decision making and strategic operational planning.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using excel and quickbooks.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Managed customer files and records for hundreds of clients and adhered to safety procedures to prevent breaches and data misuse.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
02/2018 to 10/2020 Waitress Hyatt Hotels Corp. | Carmel, CA,
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Prepared beverages and filled food orders for customers.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
03/2019 to 07/2019 Home Caregiver Phoenix Home Care And Hospice | Seneca, MO,
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Developed rapport to create safe and trusting environment for care.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Maintained clean, safe and well-organized patient environment.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Administered medication as directed by physician.
  • Supervised daily activities and provided assistance when needed.
11/2018 to 02/2019 Delivery Truck Driver Mclane Company | Lancaster, KY,
  • Operated equipment such as hand trucks and carts to efficiently load and unload vehicles, consistently maintaining tight timetables.
  • Tracked time spent on assignments each day for productivity reporting.
  • Offered every customer outstanding service, promoting high satisfaction and cementing loyalty.
  • Redirected shipments en route in response to customer requests.
  • Delivered packages from distribution center to residential areas using self-developed routes.
  • Optimized routes to maximize efficiency and scheduled service stops.
  • Delivered packages on time while developing new routes with concern for both safety and weather.
  • Enforced on-time shipment of products to create exceptional customer experiences.
  • Maintained safe driving record by observing all road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle at all times.
  • Operated with safety and skill to avoid accidents and delays.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Expected in 06/2002 High School Diploma | Harry S Truman High School, Taylor, Mi, GPA:

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School Attended

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Job Titles Held:

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  • High School Diploma

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