Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Dependable Person possessing excellent communication and time management abilities. Manages office supplies, and organizes correspondence. Methodical and detail-oriented individual with expertise in transcribing minutes, managing calendars and filtering emails. Organized Office Manager with over 6 years of experience in Customer service/Secretary/dispatcher field. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in Customer service. Offering these skills and strong work ethic.
Driven administrative assistant offering in-depth experience in administration of vital business projects and processes. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service.
Skills
Account Reconciliation
Workflow planning
Contract negotiations
Documentation and control
Bookkeeping
Business administration
Operational improvement
Customer service
MS Office
Business operations
Policy and procedure modification
Relationship building
Program Management
Scheduling
Staff Management
Communications
Problem resolution
Supervision
Organization
Process improvement
Work History
07/2019 to CurrentAdministrative AssistantMedical Careers Institute | Virginia Beach, VA,
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Prepared daily inventory and collection reports to assist business leaders with key decision making and strategic operational planning.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using excel and quickbooks.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Managed customer files and records for hundreds of clients and adhered to safety procedures to prevent breaches and data misuse.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
02/2018 to 10/2020WaitressHyatt Hotels Corp. | Carmel, CA,
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Prepared beverages and filled food orders for customers.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
03/2019 to 07/2019Home CaregiverPhoenix Home Care And Hospice | Seneca, MO,
Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
Developed rapport to create safe and trusting environment for care.
Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Monitored progress and documented any patient health status changes, keeping healthcare team updated.
Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
Worked to improve and enhance patient lives through effective and compassionate care.
Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Maintained clean, safe and well-organized patient environment.
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Administered medication as directed by physician.
Supervised daily activities and provided assistance when needed.
11/2018 to 02/2019Delivery Truck DriverMclane Company | Lancaster, KY,
Operated equipment such as hand trucks and carts to efficiently load and unload vehicles, consistently maintaining tight timetables.
Tracked time spent on assignments each day for productivity reporting.
Offered every customer outstanding service, promoting high satisfaction and cementing loyalty.
Redirected shipments en route in response to customer requests.
Delivered packages from distribution center to residential areas using self-developed routes.
Optimized routes to maximize efficiency and scheduled service stops.
Delivered packages on time while developing new routes with concern for both safety and weather.
Enforced on-time shipment of products to create exceptional customer experiences.
Maintained safe driving record by observing all road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle at all times.
Operated with safety and skill to avoid accidents and delays.
Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Education
Expected in 06/2002High School Diploma | Harry S Truman High School, Taylor, Mi, GPA:
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