administrative assistant resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Cybersecurity position. Ready to help team achieve company goals.

  • Solid independent worker
  • Advanced MS Office Suite Knowledge
  • Staff Management
  • Computer literate
  • Inventory management
  • Materials accountability
  • Employee development and management
  • Customer service-oriented
  • Cost Savings
  • Production Work
  • Web Applications
  • Monitoring Tools
  • Data Entry - Reviewed and updated client correspondence files and scheduling database.
  • Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
  • Training - Responsible for training all new employees to ensure continued quality of customer service.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 50 staff members.
01/2022 to Current
Administrative Assistant Sgs Group Taylor, MI,
  • Scheduled office meetings and client appointments for staff teams.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Created and maintained databases to track and record customer data.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Established administrative work procedures to track staff's daily tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed filing system, entered data and completed other clerical tasks.
  • Performed research to collect and record industry data.
09/2018 to 04/2020
Supervisor Customer Service Masterbrand Cabinets Inc. Manchester, NH,
  • Sometimes assisted delivery drivers.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Coached employees through day-to-day work and complex problems.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Researched and corrected customer concerns to promote company loyalty.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Completed bi-weekly payroll for 50 employees.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
02/2000 to 09/2018
Mail Carrier/Rural Carrier Associate United States Postal Service City, STATE,
  • Maintained proper delivery authorization and pickup documentation.
  • Delivered mail and packages to customers on the prescribed routes while processing check submissions, money orders, and stamp purchases in the field.
  • Sorted mail according to the order of address appearance for easy access in the field.
  • Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Resolved complaints calmly and professionally to maintain customer satisfaction.
  • Obeyed traffic laws, followed established traffic & transportation procedure, and operated company vehicle in a safe and efficient manner.
  • Collected payment for goods delivered and for delivery charges.
  • Interacted with customers and vendors in friendly and timely manner.
  • Lifted freight and other objects of various shapes, sizes and weights up to 70 pounds.
Expected in 05/2023 to to
Associate of Applied Science: Cybersecurity
Coastal Alabama Community College - Bay Minette,AL,
  • Dean's List
  • Honor Roll
  • 3.83 GPA
  • Phi Theta Cappa Member
Expected in 05/1998 to to
High School Diploma:
Frisco City High School - Frisco City,AL,
  • Honor Roll
  • 3.8 GPA
  • Extracurricular Activities: Softball
  • Beta Club Member

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Resume Overview

School Attended

  • Coastal Alabama Community College
  • Frisco City High School

Job Titles Held:

  • Administrative Assistant
  • Supervisor Customer Service
  • Mail Carrier/Rural Carrier Associate


  • Associate of Applied Science
  • High School Diploma

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