LiveCareer-Resume

administrative assistant resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Excellent interpersonal and communication skills, problem solving strategic planning, reflective communication, strong c

decision maker- personal finance, strategic problem solving , reflective problem solving, reflective decision maker, strong attention to detail strong communication skills

Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Education and Training
University of Phoenix Phoenix, AZ, Expected in 08/2024 Associate of Arts : Accounting And Business Management - GPA :
Devereux Mapleton High School Devon, PA, Expected in 06/2000 High School Diploma : - GPA :
Experience
Sherwin-Williams - Administrative Assistant
Royal Oak, MI, 04/2019 - Current
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Inventoried and ordered supplies for office.
  • Responded effectively to sensitive inquiries or complaints.
  • Coordinated appointments, meetings and conferences.
  • Maintained accurate department and customer records.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Prepared and prioritized calendars and correspondence.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Directed customer communication to appropriate department personnel.
  • Composed correspondence, reports and meeting notes.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Utilized editing programs to proofread content for typo-free emails, memos and documentation.
  • Scheduled staff and monitored resource allocation to provide optimal coverage and service.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
  • Raised funds by organizing multiple events and diligently managed details to meet deadlines.
  • Used voice recorder or notepad to compose and transcribe meeting minutes.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
  • Drove customer feedback to deliver information to management for corrective action.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
Life Time Fitness - Front Desk Concierge
Fridley, MN, 03/2015 - 04/2019
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.
  • Supervised daily operations of hotel front desk in absence of manager.
  • Input customer data into reservation systems and updated to reflect room changes.
Securitas Inc. - Retail Security Officer
Milwaukee, WI, 03/2008 - 03/2015
  • Watched for customer and employee theft, identifying shoplifters and signs of dishonesty.
  • Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
  • Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
  • Patrolled perimeter of property to observe and identify potential security risks and undesirable conditions
  • Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
  • Responded to emergencies to mitigate safety hazards, fires and threats to life or property.
  • Used computers and software to generate concise reporting.
Hospice Buffalo - Home Health Aide
Cheektowaga, NY, 04/2003 - 03/2008
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Improved patient outlook and daily living through compassionate care.
  • Assisted with client personal care needs to foster independence and well-being.
  • Helped client with medication self-administration.
  • Assisted clients with bathing, dressing and incontinence care.
Marriott International - Front Desk Clerk
Tustin, CA, 04/2001 - 04/2005
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Maintained clean and presentable reception area to maintain professional business reputation.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Welcomed large volume of guests and improved overall customer service.
  • Made guest and group reservations, processing check-ins and check-outs for customers.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.

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Resume Overview

School Attended

  • University of Phoenix
  • Devereux Mapleton High School

Job Titles Held:

  • Administrative Assistant
  • Front Desk Concierge
  • Retail Security Officer
  • Home Health Aide
  • Front Desk Clerk

Degrees

  • Associate of Arts
  • High School Diploma

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