Administrative Assistant Resume Example

•Welcomes and greets all patients and visitors, in person or over the phones.

•Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.

•Responsible for keeping the reception area clean and organized.

•Registers new patients and updates existing patient demographics by collecting patient detailed patient information including personal and financial information.

•Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff.

•Responds to patients', prospective patients, and visitor inquiries in a courteous manner.

•Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.

•Protects patient confidentiality.

• Planned meetings and prepared conference rooms.Made copies, sent faxes and handled all incoming and outgoing correspondence.
• Created PowerPoint presentations used for business development.Organized files, developed spreadsheets, faxed reports and scanned documents.
• Created weekly and monthly reports and presentations.Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

• Receive emergency and non-emergency calls and messages from the public and respond to them appropriately.
• Respond to these calls in the right manner and inform the concerned authorities immediately.
• Dispatch agencies or units who can provide assistance to the right address after highlighting the importance of the situation.
• Prioritize calls and dispatches based on their importance, and take the right decision.
• Operate on police radio frequencies to monitor and coordinate various police activities and assignments.
• Maintain knowledge of the location and the status of various security personnel.
• Create accurate logs of all public communications that have been undertaken for the purpose of general safety of the people.
• Provide information for investigative purposes by making use of data and information available in sensitive security databases.
• Maintain files and records for cases that require assistance in the future.
• Maintain confidentiality of all the information dealt with.
• Submit progress reports on trainees, provide on-the-job training for police dispatchers and stay informed of all departmental regulations and procedures.