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administrative assistant resume example with 15+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Experienced Data Entry/ Customer Service Representative with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

Skills
  • Microsoft Office
  • Time management skills
  • Computer proficient
  • Change management
  • Excellent communication
  • Positive learning process
  • Client-focused
  • Training and development
  • Quick learner
  • Reports generation and analysis
  • Check processing
  • AR/AP
  • Purchasing
  • Data entry documentation
  • Types 65 WPM
  • 10-key proficiency
  • Accounting skills
  • Microsoft
  • Data entry
  • Dedicated team player
  • File and data retrieval systems
  • Medical terminology
  • Account reconciliation
  • Phone call answering
  • Medical terminology
Experience
02/2019 to Current Administrative Assistant Roivant | Philadelphia, PA,
  • Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies
  • Prepared correspondence, accounting and financial documents for analysis
  • Planned and executed Quality Control updated plans.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Directed customer communication to appropriate department personnel.
  • Responded effectively to sensitive inquiries or complaints.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Answered and routed telephone calls and took messages.
  • Obtained scanned records and uploaded to database.
  • Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
  • Met incoming guests and clients, offering immediate assistance.
  • Generated office correspondence and reports.
03/2018 to 05/2018 Customer Service Vpne Parking Solutions | Kissimmee, FL,
  • Inputted information from customer calls and onsite service visits into the company's system
  • Effectively controlled the release of proprietary and confidential information for general client lists
  • Prepared correspondence, accounting and financial documents for analysis.
05/2008 to 10/2016 Fiscal Analyst II DSS Child Support | City, STATE,
  • Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies
  • Reached out to customers to verify information and follow up on issues
  • Gathered information and entered data into computer system
  • Disseminated account information and various metric data by producing detailed reports
  • Analyzed financial statements and income statements to review the company's financial performance
  • Evaluated accounting requirements during discovery meetings with potential clients
  • Contacted customers in person at personal and business locations to collect payments directly
  • Updated customer accounts with interactions, payments and personal information
  • Updated and reconciled accounts payable with purchase orders for accuracy
  • Managed accounting operations, accounting close, account reporting and reconciliations.
08/2003 to 12/2005 Check in/out Clerk SC Internal Medicine Associates And Rehabilitation, LLC | City, STATE,
  • Coordinated between patients and healthcare professionals to meet patient needs
  • Scheduled and confirmed patient appointments with patients and healthcare professionals
  • Checked claims for errors, corrected issues and mailed out in a timely manner
  • Scheduled patient appointment and procedures with [medi manager]
  • Checked daily doctor schedules and verified insurance
  • Answered patient questions and fielded complaints
  • Ran credit card batches and balanced deposits on a daily basis
  • Educated patients about their treatments
  • Organized, updated and maintained over 200 patient charts.
Education and Training
Expected in 06/1985 to to High School Diploma | C.A. Johnson high school, Business College, Columbia SC, GPA:
Expected in to to | Pre-Health Certificate Midland's Technical College, West Columbia, SC, GPA:
Certifications
CPR certified through American Heart Association Current Pre-Health certification Midland's Technical , Microsoft Office Specialist: Certificate Skills Data Entry, Typing 60 wpm, Customer Service skills, Medi Manager, Olivetti IBM 80100, Lotus 1,2,3, Word Peefect, Word Excel, filing, Billing Specialist, etc.

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Resume Overview

School Attended

  • C.A. Johnson high school, Business College
  • Midland's Technical College

Job Titles Held:

  • Administrative Assistant
  • Customer Service
  • Fiscal Analyst II
  • Check in/out Clerk

Degrees

  • High School Diploma
  • Some College (No Degree)

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