administrative assistant resume example with 20+ years of experience
Jessica Claire
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- :
Summary
Organized Administrative Assistant certified in PCQI with 23 years of experience in office and personnel management. Friendly and communicative professional with expertise in payroll, budgeting and vendor management. Talented coordinator of daily operations, human capital and company resources. Dedicated to supporting team goals and corporate missions.
Skills
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Experience
Administrative Assistant, 08/1997 - Current
Savatree – Buchanan, NY
Savatree – Buchanan, NY
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
- Tracked and submitted employee timesheets for payroll processing on daily basis.
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Maintained inventory in administrative building supply closet to prevent shortages of supplies.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
- Greeted visitors or callers per day to handle inquiries or direct to appropriate persons.
- Increased accuracy by verifying data while processing incoming and outgoing Bill of Ladings and Daily production reports.
- Monitored attendance records by taking note of staff vacation time, sick days and personal days.
- Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Collected, calculated and reported on expenditure and statistical data to inform senior management.
- Arranged travel and accommodations for domestic business meetings and trips for visitors to IIC.
- Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
Claims Adjuster, 03/1997 - 08/1997
Db Schenker – Browns Summit, NC
Db Schenker – Browns Summit, NC
- Reduced loss ratios through fair and prompt processing of claims.
- Obtained all necessary information to complete proper evaluation of injury claims.
- Conducted interviews, gathered detailed information and completed field investigations.
- Contacted injured parties and legal representatives to negotiate final settlements for claims.
- Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
- Analyzed first reports of loss and underlying file material to determine if claim was suspect.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Interviewed claimants, medical specialists and employers to determine pertinent claim information.
- Obtained relevant evidence and information regarding suspicious claims.
- Conducted claim and estimate re-inspections.
- Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.
- Completed required investigations on referred files in timely manner.
- Identified and collected evidence and determined value to specific claim to properly assess conditions.
- Investigated claims, conducted field audits, determined losses and reported findings.
- Reviewed data to verify validity of claims and determine case management actions.
- Recommended settlement offers and negotiated payment arrangements.
Customer Service Representative, 08/1996 - 03/1997
Sysco – Grand Forks, ND
Sysco – Grand Forks, ND
- Evaluated customer account information to assess current issues and determine potential solutions.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Set up and activated customer accounts.
Claims Adjuster, 12/1985 - 08/1996
Employers Holdings, Inc. – Remote, OR
Employers Holdings, Inc. – Remote, OR
- Reduced loss ratios through fair and prompt processing of claims.
- Obtained all necessary information to complete proper evaluation of injury claims.
- Conducted interviews, gathered detailed information and completed field investigations.
- Contacted injured parties and legal representatives to negotiate final settlements for claims.
- Worked with underwriting on loss reserves and risk assessment and coordinated field reviews.
- Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
- Analyzed first reports of loss and underlying file material to determine if claim was suspect.
- Developed connections with local fraud bureaus, district attorneys' offices and professional associations.
- Interviewed claimants, medical specialists and employers to determine pertinent claim information.
- Obtained relevant evidence and information regarding suspicious claims.
- Conducted claim and estimate re-inspections.
- Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.
- Completed required investigations on referred files in timely manner.
- Identified and collected evidence and determined value to specific claim to properly assess conditions.
- Investigated claims, conducted field audits, determined losses and reported findings.
- Reviewed data to verify validity of claims and determine case management actions.
- Recommended settlement offers and negotiated payment arrangements.
Education and Training
Accounting, Data Entry, And Insurance Expected in
Highland Community College - Freeport, IL
Highland Community College - Freeport, IL
High School Diploma: , Expected in 05/1981
Freeport High School - Freeport, IL
Freeport High School - Freeport, IL
Certifications
1/18 - Internal Auditor Training
5/17 - FSPCA Preventive Controls for Animal Food PCQI
Back up to Phil for all SF/SF audits, training requirments and qualifications
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Resume Overview
School Attended
- Highland Community College
- Freeport High School
Job Titles Held:
- Administrative Assistant
- Claims Adjuster
- Customer Service Representative
- Claims Adjuster
Degrees
- Some College (No Degree)
- High School Diploma
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