LiveCareer-Resume

administrative assistant resume example with 9+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

High-performing Administrative Assistant offers extensive experience working with diverse client base and delivering exceptional results. Polished in managing client relations and liaising with internal stakeholders. Committed to maximizing company profits and meeting office objectives.

Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.

Skills
  • Inventory
  • Microsoft
  • Timeline Planning and Management
  • Recordkeeping and bookkeeping
  • Phone call answering
  • Employee training and development
Experience
04/2017 to Current Administrative Assistant Amazon.Com, Inc. | La Vergne, TN,
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Keyed in customer contacts and delivery dates to update details in company databases.
  • Directed customer communication to appropriate department personnel.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Prepared shipping packages by printing packing labels and verifying orders.
  • Routed contracts, agreements, and invoices through proper signature process.
  • Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
  • Answered phones to direct callers, schedule appointments and provide general office information.
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Answered and routed telephone calls and took messages.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Oversaw office inventory and timely reordering of supplies.
  • Met incoming guests and clients, offering immediate assistance.
  • Answered phone calls by [Number] ring and asked appropriate questions to determine which department or staff member could be of service.
08/2014 to 07/2018 Retail Sales Associate La-Z-Boy, Inc. | Phoenix, AZ,
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Responded to customer questions about products and services.
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
  • Welcomed customers, offered to help locate items, and suggested merchandise without being intrusive or pushy.
  • Greeted and assisted customers in locating items and completing purchases.
  • Greeted customers upon entrance and handled cash and credit transactions.
  • Removed expired and overripe items to provide freshest options and eliminate health risks.
  • Helped customers select products best fitting personal needs.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Received and processed cash and credit payments for in-store purchases.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Recommended merchandise to customers based on needs and preferences.
  • Assisted customers with product, promotion, and policy information.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
  • Operated cash registers, scanners and computers to itemize and total customer purchases.
  • Maintained and organized store displays to enhance product visibility and expedite product location activities.
  • Processed payments and bagged items for customer check out.
  • Replenished floor stock and processed efficient shipments to maintain optimal product availability for customer demands.
  • Managed deposits, financial transactions and business inventory.
01/2013 to 04/2015 Cashier Jysk | Duncan, OK,
  • Operated cash register, collected payments, and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts, and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Inspected store products for damage and obtained item replacements for customers.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Answered customer questions, provided store information, and directed customers to designated store areas.
  • Processed refunds for worn, damaged, and broken merchandise.
  • Tracked company inventories, moved excess stock, and arranged products to improve sales.
Education and Training
Expected in 06/2012 to to High School Diploma | William S. Hart High School, Newhall, CA GPA:

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Resume Overview

School Attended

  • William S. Hart High School

Job Titles Held:

  • Administrative Assistant
  • Retail Sales Associate
  • Cashier

Degrees

  • High School Diploma

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