administrative assistant resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. A hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

  • Technical Troubleshooting: Proficient in identifying and resolving technical issues related to production systems, equipment, and software, ensuring minimal downtime.
  • Incident Management: Skilled in managing and resolving incidents within agreed-upon service level agreements (SLAs), tracking and documenting issues, and effectively communicating with stakeholders.
  • Documentation and Reporting: Strong ability to create and maintain detailed documentation, including incident reports, standard operating procedures (SOPs), and knowledge base articles, facilitating knowledge transfer and ensuring consistency in support processes.
  • Communication and Collaboration: Excellent interpersonal and communication skills, enabling effective collaboration with cross-functional teams, stakeholders, and end-users to understand requirements, provide timely updates, and deliver high-quality support.
  • Process Improvement: Proven track record of identifying opportunities for process optimization and implementing measures to enhance efficiency, reduce costs, and improve overall productivity.
  • Customer Service: Demonstrated commitment to delivering exceptional customer service, with ability to empathize with users, understand their needs, and provide prompt and accurate solutions, ensuring positive support experience.
  • Administrative Support
  • iManage Proficiency
  • Customer Relations
  • Calendar Management
  • Typing Proficiency
  • Accounting Support
  • Technical Support
  • Records Management Systems
University of Nairobi Nairobi , Expected in 07/2022 Certificate : Public Relations And Organizational Communication - GPA :
Government Training Institute Mombasa, Kenya, Expected in 12/1998 High School Diploma : - GPA :
St. Teresas Boys Secondary School Nairobi, Kenya, Expected in 11/1987 : Secondary Education - GPA :
  • Elected Captain of School Football Team
  • Elected Captain of Boys Scouts Club
  • Professional development completed in English and Maths
Work History
Brown & Brown, Inc. - Administrative Assistant
, , Mombasa, Kenya 07/2010 - Current

Constantly Increased production output by cutting, sealing and identifying ways to handle repetitive tasks managing to increase the sales by 10%

I am proficient in operating control room equipment and systems, monitoring processes, and ensuring smooth operations and adherence to safety protocols.

My experience in performing regular maintenance tasks on industrial equipment, including inspections, troubleshooting, and minor repairs, to ensure proper functioning and minimize downtime will be invaluable to by enabling me adjust seamlessly to the new role.

I have strong attention to detail in monitoring equipment performance, identifying abnormalities, and promptly addressing issues to maintain optimal production conditions.

My strengths are in commitment to upholding quality standards and meeting production specifications through thorough inspection, adherence to procedures, and accurate record-keeping.

I have solid technical aptitude to understand equipment operations, troubleshoot basic issues, and communicate effectively with industrial mechanics to address more complex problems.

In work experience I gained the ability to work efficiently in a fast-paced environment, prioritize tasks, and meet deadlines, ensuring continuous workflow and minimizing production interruptions.

Having been exposed to various standards my knowledge of safety regulations and protocols, ensuring adherence to safety standards and practices to protect personnel, equipment, and the overall production environment.

I am have gained experience over the years in strong teamwork skills to collaborate effectively with industrial mechanics and other team members, exchanging information, providing support, and contributing to a cohesive and productive work environment.

I further successfully achieved the following

  • Standardized production procedures, job roles, and quality assurance guidelines.
  • Managed continuous improvement initiatives to drive gains in quality, flow, and output.
  • Managed internal operational standards and productivity targets.
  • Estimated labor requirements to support anticipated workload.
  • Sourced materials to keep up with production goals and meet customer
  • Strengthened communication skills through regular interactions with others.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Provided professional services and support in dynamic work environment.
  • Demonstrated high level of initiative and creativity while tackling difficult tasks.
  • Proven ability to learn quickly and adapt to new situations.
  • Participated in team projects, demonstrating ability to work collaboratively and effectively.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Developed strong communication and organizational skills through working on group projects.
  • Passionate about learning and committed to continual improvement.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Assisted development and implementation of new administrative procedures.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
Boston Stoker - Computer Manager
, , Mombasa 01/2005 - 12/2009
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
  • Linked computers to network and peripheral equipment.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Set up and maintained user accounts and client access.
  • Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
  • Recovered critical information from data back ups to restore functionality.
  • Served as backup for staff members, responding to system failure and maintenance emergencies.
Atrium Health - Logistics Coordinator
, , Mombasa 05/1XXX - 12/2004
  • Tracked orders and notified customers of status or potential delays.
  • Generated documentation and information required for customer shipments.
  • Conducted investigations to resolve issues related to logistics and cargo movements.
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Liaised with internal and external stakeholders to facilitate smooth operations.
  • Coordinated shipments and tracked progress to facilitate timely delivery.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
  • Built and established relationships with staff and vendors.
Trade Bank Limited - Data Entry Operator
, , Kenya 01/1991 - 04/1XXX
  • Completed data entry tasks with accuracy and efficiency.
  • Maintained files, records and chronologies of entry activities.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Verified data files prior to entry to maintain high data accuracy.
  • Produced monthly reports with advanced Excel spreadsheet functions.
  • Sent completed entries for evaluation and final approval.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Compiled and verified accuracy and sorting information to prepare source data for computer entry.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • University of Nairobi
  • Government Training Institute
  • St. Teresas Boys Secondary School

Job Titles Held:

  • Administrative Assistant
  • Computer Manager
  • Logistics Coordinator
  • Data Entry Operator


  • Certificate
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: