Administrative Assistant resume example with 8+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Multi-talented and Experienced Service Leader consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Skills
Relationship building and management
Human resources knowledge
Sales professional
Cash handling expertise
Strong Team Leadership and Team Builder
Cost and Budget Analysis
Goals and Performance
Revenue Generation
Project Management
Marketing
Approachable
Financial services
Employee Development
Collections
Proficient in MS Office
Resourceful nature
Documentation and control
Policy and Procedure Modification
Training and Development
Excellent multi-tasking ability
Organizational skills
Workflow planning
Work History
Administrative Assistant, 02/2020 to 04/2020 Savatree – Mamaroneck, NY,
Printing & Organizing All Production Labels.
Preparing & Auditing Production Folders o Began Assisting with Digitizing.
Clerical Responsibilities to include Data Entry.
Began Maintaining & updating Production Schedule.
Training to Act as a Liaison with Production Supervisors and Administrative Offices.
Managed office inventory by restocking supplies and requesting purchase orders to maintain adequate stock levels.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Volunteer Office Manager, 10/2018 to 12/2019 Bevmo Holdings Llc – Folsom, CA,
Receptionist Duties.
Booked & Dispatched for Towing & Transporting.
Scheduled Maintenance of 9 Truck Fleet.
Researched & ensured compliancy with FMCSA/DOT Regulations.
Orchestrated Grassroots Marketing & Community Involvement.
Acted as a Liaison for General Manager, Owner, Customers, Clients and, Employees.
Researched & Implemented Cost Reduction of Expenses.
Evaluated & replaced Company Applications and Software usage.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Interceded between General Manager and Drivers during arguments and diffused tense situations by employing Problem Solving and Effective Communication.
Assisted General Manager and Owner with interviewing potential employees, asking appropriate questions and providing feedback after interviews.
Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
Liaised with clients and Brokers addressed inquiries, appointment requests and billing questions.
Coordinated bookkeeping activities in QuickBooks including invoicing and accounts payable.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Completed bi-weekly payroll for 10 employees.
Handled all incoming business and client requests for information.
Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
Center Sales Manager, 07/2011 to 08/2018 Advance America – City, STATE,
Successfully collected default loans utilizing problem solving techniques while remaining in compliance with Federal Laws, State Laws and, Company Policies.
Implemented strategic Local Marketing via approved Company guidelines, partnering with local businesses and, participating/hosting Community events.
Conversationally sold products to current/Potential customers via cross selling & Up Selling
Conducted internal file audits.
Loan Originations.
Meeting/Exceeding Budgeted Revenue Line Items to include: Controlling Expenses and, exceeding/meeting.
Data Entry.
Operations.
Money Management to include: Cash & Point of Sale Payments.
Fostered/Created Team Environment utilizing Open & Effective Communication
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Educated staff on strategies for handling difficult customers and challenging situations.
Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Set and updated Monthly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Assistant Store Manager, to Citi Trends, Inc – City, STATE,
Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Rotated merchandise and displays to feature new products and promotions.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
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