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Administrative Assistant Resume Example

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ADMINISTRATIVE ASSISTANT
Professional Summary

Multi-talented and Experienced Service Leader consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Work History
BCForward Staffing- Administrative Assistant
Sparta, TN02/2020 - 04/2020
  • Printing & Organizing All Production Labels.
  • Preparing & Auditing Production Folders o Began Assisting with Digitizing.
  • Clerical Responsibilities to include Data Entry.
  • Began Maintaining & updating Production Schedule.
  • Training to Act as a Liaison with Production Supervisors and Administrative Offices.
  • Managed office inventory by restocking supplies and requesting purchase orders to maintain adequate stock levels.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
ADHD Towing & Repair LLC- Volunteer Office Manager
Crossville, TN10/2018 - 12/2019
  • Receptionist Duties.
  • Booked & Dispatched for Towing & Transporting.
  • Scheduled Maintenance of 9 Truck Fleet.
  • Researched & ensured compliancy with FMCSA/DOT Regulations.
  • Orchestrated Grassroots Marketing & Community Involvement.
  • Acted as a Liaison for General Manager, Owner, Customers, Clients and, Employees.
  • Researched & Implemented Cost Reduction of Expenses.
  • Evaluated & replaced Company Applications and Software usage.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Interceded between General Manager and Drivers during arguments and diffused tense situations by employing Problem Solving and Effective Communication.
  • Assisted General Manager and Owner with interviewing potential employees, asking appropriate questions and providing feedback after interviews.
  • Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
  • Liaised with clients and Brokers addressed inquiries, appointment requests and billing questions.
  • Coordinated bookkeeping activities in QuickBooks including invoicing and accounts payable.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Completed bi-weekly payroll for 10 employees.
  • Handled all incoming business and client requests for information.
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
Advance America- Center Sales Manager
Cookeville, TN07/2011 - 08/2018
  • Successfully collected default loans utilizing problem solving techniques while remaining in compliance with Federal Laws, State Laws and, Company Policies.
  • Implemented strategic Local Marketing via approved Company guidelines, partnering with local businesses and, participating/hosting Community events.
  • Conversationally sold products to current/Potential customers via cross selling & Up Selling
  • Conducted internal file audits.
  • Loan Originations.
  • Meeting/Exceeding Budgeted Revenue Line Items to include: Controlling Expenses and, exceeding/meeting.
  • Data Entry.
  • Operations.
  • Money Management to include: Cash & Point of Sale Payments.
  • Fostered/Created Team Environment utilizing Open & Effective Communication
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Set and updated Monthly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Citi Trends, Inc- Assistant Store Manager
Clarksville, Tennessee
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Rotated merchandise and displays to feature new products and promotions.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Maintained exceptionally clean, customer-friendly and well-run Children's Clothing & Accessory departments.
  • Maintained high levels of organization in store by directing customers and replenishing merchandise.
  • Drafted employee work schedules to fill coverage gaps.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Coached team on effective upselling and cross-selling methods.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Trained and managed associates in customer service and sales techniques.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Restructured company merchandising standards to increase customer traffic and product exposure.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Conducted weekly walk-throughs with Store Manager to discuss interior visual displays, including store window presentation.
  • Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
  • Updated pricing and signage to complete product displays and educate customers.
Skills
  • Relationship building and management
  • Human resources knowledge
  • Sales professional
  • Cash handling expertise
  • Strong Team Leadership and Team Builder
  • Cost and Budget Analysis
  • Goals and Performance
  • Revenue Generation
  • Project Management
  • Marketing
  • Approachable
  • Financial services
  • Employee Development
  • Collections
  • Proficient in MS Office
  • Resourceful nature
  • Documentation and control
  • Policy and Procedure Modification
  • Training and Development
  • Excellent multi-tasking ability
  • Organizational skills
  • Workflow planning
Education
Austin Peay State University05/2005Bachelor's Degree: Business Administration
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Resume Overview

Companies Worked For:

  • BCForward Staffing
  • ADHD Towing & Repair LLC
  • Advance America
  • Citi Trends, Inc

School Attended

  • Austin Peay State University

Job Titles Held:

  • Administrative Assistant
  • Volunteer Office Manager
  • Center Sales Manager
  • Assistant Store Manager

Degrees

  • Bachelor's Degree : Business Administration

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