Administrative Assistant resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Multi-talented and Experienced Service Leader consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

  • Relationship building and management
  • Human resources knowledge
  • Sales professional
  • Cash handling expertise
  • Strong Team Leadership and Team Builder
  • Cost and Budget Analysis
  • Goals and Performance
  • Revenue Generation
  • Project Management
  • Marketing
  • Approachable
  • Financial services
  • Employee Development
  • Collections
  • Proficient in MS Office
  • Resourceful nature
  • Documentation and control
  • Policy and Procedure Modification
  • Training and Development
  • Excellent multi-tasking ability
  • Organizational skills
  • Workflow planning
Work History
Administrative Assistant, 02/2020 to 04/2020
SavatreeMamaroneck, NY,
  • Printing & Organizing All Production Labels.
  • Preparing & Auditing Production Folders o Began Assisting with Digitizing.
  • Clerical Responsibilities to include Data Entry.
  • Began Maintaining & updating Production Schedule.
  • Training to Act as a Liaison with Production Supervisors and Administrative Offices.
  • Managed office inventory by restocking supplies and requesting purchase orders to maintain adequate stock levels.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Volunteer Office Manager, 10/2018 to 12/2019
Bevmo Holdings LlcFolsom, CA,
  • Receptionist Duties.
  • Booked & Dispatched for Towing & Transporting.
  • Scheduled Maintenance of 9 Truck Fleet.
  • Researched & ensured compliancy with FMCSA/DOT Regulations.
  • Orchestrated Grassroots Marketing & Community Involvement.
  • Acted as a Liaison for General Manager, Owner, Customers, Clients and, Employees.
  • Researched & Implemented Cost Reduction of Expenses.
  • Evaluated & replaced Company Applications and Software usage.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Interceded between General Manager and Drivers during arguments and diffused tense situations by employing Problem Solving and Effective Communication.
  • Assisted General Manager and Owner with interviewing potential employees, asking appropriate questions and providing feedback after interviews.
  • Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
  • Liaised with clients and Brokers addressed inquiries, appointment requests and billing questions.
  • Coordinated bookkeeping activities in QuickBooks including invoicing and accounts payable.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Completed bi-weekly payroll for 10 employees.
  • Handled all incoming business and client requests for information.
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
Center Sales Manager, 07/2011 to 08/2018
Advance AmericaCity, STATE,
  • Successfully collected default loans utilizing problem solving techniques while remaining in compliance with Federal Laws, State Laws and, Company Policies.
  • Implemented strategic Local Marketing via approved Company guidelines, partnering with local businesses and, participating/hosting Community events.
  • Conversationally sold products to current/Potential customers via cross selling & Up Selling
  • Conducted internal file audits.
  • Loan Originations.
  • Meeting/Exceeding Budgeted Revenue Line Items to include: Controlling Expenses and, exceeding/meeting.
  • Data Entry.
  • Operations.
  • Money Management to include: Cash & Point of Sale Payments.
  • Fostered/Created Team Environment utilizing Open & Effective Communication
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Set and updated Monthly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Assistant Store Manager, to
Citi Trends, IncCity, STATE,
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Rotated merchandise and displays to feature new products and promotions.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Maintained exceptionally clean, customer-friendly and well-run Children's Clothing & Accessory departments.
  • Maintained high levels of organization in store by directing customers and replenishing merchandise.
  • Drafted employee work schedules to fill coverage gaps.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Coached team on effective upselling and cross-selling methods.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Trained and managed associates in customer service and sales techniques.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Restructured company merchandising standards to increase customer traffic and product exposure.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Conducted weekly walk-throughs with Store Manager to discuss interior visual displays, including store window presentation.
  • Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
  • Updated pricing and signage to complete product displays and educate customers.
Bachelor's Degree: Business Administration, Expected in 05/2005
Austin Peay State University - ,

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Resume Overview

School Attended

  • Austin Peay State University

Job Titles Held:

  • Administrative Assistant
  • Volunteer Office Manager
  • Center Sales Manager
  • Assistant Store Manager


  • Bachelor's Degree

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