Administrative Assistant Resume Example
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ADMINISTRATIVE ASSISTANT
Professional Summary
Committed Business Administration worker with proven history of performing successfully in fast-paced environments. Highly skilled in customer service with expertise in working with diverse client base and delivering exceptional results. Decisive and proactive with demonstrated success in supporting staff and customer needs.
Efficient, accuracy-driven administrator successful at delivering key clerical support to internal teams, customers, vendors and other stakeholders. Demonstrated success in analytical problem solving and boosting operational efficiency. Bringing six years of superior performance in related roles.
Work History
Wood Plc - Administrative AssistantRiverton , WY11/2019 - 04/2020
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service
- Organized weekly staff meetings and logged minutes for corporate records
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
- Managed databases converting complex data into easy-to-interpret data
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Processed invoices and expenses to facilitate one-time payments
- Scheduled office meetings and client appointments for Directors
- Managed accounts payable and receivable for office of Lifelong Professional Development
Smilebuilderz - Patient Care CoordinatorEphrata , PA09/2018 - 10/2019
- Pharmacy, Refill of specialty medications.
- Coordination of benefits, Insurance investigation.
- Coordination between patients and doctor offices.
- Conducting benefit issues.
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Sent and handled electronic requests for new medications and medication refills.
- Upheld confidentiality requirements and regulatory compliance guidelines in all areas.
- Worked with patients to schedule tests and procedures.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Managed prescriptions by sending electronic requests for new medications and refills.
- Maintained confidentiality of patient data and condition at all times to safeguard health information.
- Coordinated charitable, government and community resources for patients.
The20 - Account ManagerBroken Arrow , OK08/2014 - 04/2017
- Account manager of largest company account
- Preparation of appeals and prior authorizations
- Managing employees as well as assigning workloads
- Training, and developing new system to covert from paper to electronic
- Post appeal submission
- Subject Matter Expert for accounts
- Company Paid re-location from KY to CT to train throughout corporate location
- Also becoming the SME of the organization Systems/payer website experience:
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
- Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols
- Managed accounts by reviewing and mitigating discrepancies and collaborating with account holders
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction
Banfield Pet Hospital - OwnerApple Valley , CA02/2012 - 08/2014
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs
- Hired and supervised training of over employees
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Promoted business via social media to generate leads and maximize brand identity
- Maintained up-to-date administrative records to monitor operational conditions
- Coached and mentored team of employees through effective recruitment, hiring and goal setting methods
- Oversaw operational aspects of successful business, including long-term planning, staff hiring and training, and procedure development and implementation
Willing to relocate: Anywhere
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Skills
- Business operations
- Supervision
- Customer service
- Communications
- MS Office
- Budgets
Education
2020Ivy Tech Community College of IndianaCity, StateCertificate in Business Administration in Business: Buisness
06/2009Seneca High School Magnet Career AcademyCityHigh school
- Dean's List
Certifications
- First Aid/CPR Certified
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Resume Overview
School Attended
- Ivy Tech Community College of Indiana
- Seneca High School Magnet Career Academy
Job Titles Held:
- Administrative Assistant
- Patient Care Coordinator
- Account Manager
- Owner
Degrees
- Certificate in Business Administration in Business : Buisness
High school
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