Administrative Assistant Resume Example Sullivan University College Of Pharmacy And Health Sciences

ADMINISTRATIVE ASSISTANT

Professional Summary

Committed Business Administration worker with proven history of performing successfully in fast-paced environments. Highly skilled in customer service with expertise in working with diverse client base and delivering exceptional results. Decisive and proactive with demonstrated success in supporting staff and customer needs.

Efficient, accuracy-driven administrator successful at delivering key clerical support to internal teams, customers, vendors and other stakeholders. Demonstrated success in analytical problem solving and boosting operational efficiency. Bringing six years of superior performance in related roles.

Work History

Sullivan University College of Pharmacy and Health Sciences - Administrative AssistantLouisville, KY11/2019 - 04/2020

Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
Sorted and distributed office mail and recorded incoming shipments for corporate records
Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service
Organized weekly staff meetings and logged minutes for corporate records
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
Managed databases converting complex data into easy-to-interpret data
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors
Processed invoices and expenses to facilitate one-time payments
Scheduled office meetings and client appointments for Directors
Managed accounts payable and receivable for office of Lifelong Professional Development

United Health Group - Patient Care CoordinatorJeffersonville, IN09/2018 - 10/2019

Pharmacy, Refill of specialty medications.
Coordination of benefits, Insurance investigation.
Coordination between patients and doctor offices.
Conducting benefit issues.
Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
Sent and handled electronic requests for new medications and medication refills.
Upheld confidentiality requirements and regulatory compliance guidelines in all areas.
Worked with patients to schedule tests and procedures.
Resolved problems with areas such as communication and billing that could negatively impact services.
Managed prescriptions by sending electronic requests for new medications and refills.
Maintained confidentiality of patient data and condition at all times to safeguard health information.
Coordinated charitable, government and community resources for patients.

Patient Advocate Firm - Account ManagerTorrington, CT08/2014 - 04/2017

Account manager of largest company account
Preparation of appeals and prior authorizations
Managing employees as well as assigning workloads
Training, and developing new system to covert from paper to electronic
Post appeal submission
Subject Matter Expert for accounts
Company Paid re-location from KY to CT to train throughout corporate location
Also becoming the SME of the organization Systems/payer website experience:
Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols
Managed accounts by reviewing and mitigating discrepancies and collaborating with account holders
Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction

Birdy's Cleaning L.L.C - OwnerLouisville, KY02/2012 - 08/2014

Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs
Hired and supervised training of over employees
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
Promoted business via social media to generate leads and maximize brand identity
Maintained up-to-date administrative records to monitor operational conditions
Coached and mentored team of employees through effective recruitment, hiring and goal setting methods
Oversaw operational aspects of successful business, including long-term planning, staff hiring and training, and procedure development and implementation

Willing to relocate: Anywhere

Additional Information

Willing to relocate: Anywhere, Authorized to work in the US for any employer

Skills

Business operations
Supervision
Customer service

Communications
MS Office
Budgets

Education

2020Ivy Tech Community College of IndianaIndianapolis, INCertificate in Business Administration in Business: Buisness

06/2009Seneca High School Magnet Career AcademyLouisville, KY High school

Dean's List

Certifications

First Aid/CPR Certified

Resume Overview

Companies Worked For:

Sullivan University College of Pharmacy and Health Sciences
United Health Group
Patient Advocate Firm
Birdy's Cleaning L.L.C

School Attended

Ivy Tech Community College of Indiana
Seneca High School Magnet Career Academy

Job Titles Held:

Administrative Assistant
Patient Care Coordinator
Account Manager
Owner

Degrees

Certificate in Business Administration in Business : Buisness
High school

Administrative Assistant Resume Example

Resume Score: 80%

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