Administrative Assistant Resume Example

As a Health Unit Coordinator at Valleywise Behavioral Health in Mesa, I consistently assist the nurses by receiving new patients, collecting medical records, ordering supplies, coordinating patient referral appointments, preparing for admissions, transfers & discharges of patients. My position enables the nursing staff to focus more on the medical needs of the patients, which in turn results in a higher quality of care in a demanding and fast paced environment.

• Assembles patient charts for new admissions and enters admission orders and demographic data as needed to provide for timely and complete patient record for efficient patient care and financial processes.
• Greets patients, families, visitors, and care team members to the unit; answers telephone and call lights as appropriate and responds to inquiries both in person and via telephone. Routes release of information requests to Health Information Management department.
• Maintains and updates orders to chart; transfers charts with patient and discharge charts to Health Information Management department. Updates chart locator database to ensure ongoing accurate information.
• Participates in a variety of unit and hospital educational programs to maintain current skill and competency levels.
• Performs a variety of patient chart maintenance activities to provide for ready availability and accessibility to data; requests signatures on incomplete charts as required.
• Receives, sorts, and delivers all unit mail, supplies, and inventory items; photocopies and files documents as requested to provide for efficient unit operations.
• Uses pre-determined criteria for patient bed assignment; consults with Clinical Supervisor or designated unit staff as necessary to provide for efficient unit flow.
• Handle all incoming calls, communicate with the dietary, social work, legal, housekeeping, IT, and facilities departments along with medical staff to ensure an organized work flow in a fast paced environment.
• Take messages from doctors and family members.
• Perform client intake procedures according to internal standards for all new admissions.
• Provide support to healthcare professionals and work with patients dealing with behavioral problems.
• Update patient files with current information about vitals, behaviors and other data relevant to psychiatric treatment planning.
• Assisted staff members during emergency situations while maintaining professionalism and observational skills.
• Conducted rounds every 15 minutes to check on patients.
• Searched resident belongings prior to and during stays.
• Built and maintained positive staff relationships to promote teamwork and better serve clients.
• Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
• Treated patients and families with respect and dignity.
• Updated and submitted daily census reports to management.
• Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
• Maintained operational organization by ensuring equipment functionality, inventory levels and employee medical training.
• Carried laboratory specimens, results and charts to appropriate departments.
• Supplied care instructions and educational materials to inform patients of care plan and next steps.
• Completed paperwork and evaluation forms to document patient interactions.
• Adhered to organization procedures and instructions to maintain safety.
• Provided support and companionship to patients in need of assistance.
• Reported patient requests, concerns, and other observations to staff.
• Adhered to policies and procedures to promote hospital mission and vision.
• Complied with HIPAA standards to confidentially maintain patient medical information.
• Restocked supplies and filed paperwork to satisfy department leadership requests.
• Maintained office supplies inventory by checking stock and ordering new supplies as needed.
• Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
• Coordinated front office duties, including customer service, patient scheduling and patient phone calls.
• Implemented Epic for digitizing and organizing medical records.
• Organized patient files and streamlined operations to improve efficiency.
• Located, checked in and pulled medical records for patient appointments and incomplete charts.
• Completed skilled administrative work to support all office staff and operational requirements.
• Organized paperwork such as charts and reports for office and patient needs.
• Carried out front office duties utilizing data entry skills in framework of medical database.
• Received, recorded and addressed incoming and outgoing communication via telephone and email.
• Coordinated patient scheduling and transportation for outpatient appointments.
• Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
• Oversaw and maintained patients' rooms, group living areas and nurse stations.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Performs miscellaneous job related duties as requested.