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Administrative Assistant Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
ES
ADMINISTRATIVE ASSISTANT
Summary

To build and pursue a career I enjoy. As well as broaden my work experience, further my knowledge and be able to utilize my varied skills to best benefit the company I will work for.

Skills
  • Payment processing
  • Retail sales
  • Customer service
  • Quality control
  • Multi-line phone systems
  • Excel spreadsheets
  • QuickBooks
  • Faxing, scanning, printing documents
  • Sensitive material handling
  • Mail management
  • Invoicing and billing
  • Meticulous and organized
  • Organization skills
  • Open and clear communicator
  • Listening skills
  • Administrative skills
  • Email and telephone decorum
  • Fluent in English and Spanish
  • Office supply purchasing
  • Microsoft Office
  • Hospitality services
  • Recordkeeping
  • New hire orientation
Experience
02/2018 - CurrentAdministrative AssistantCue Industries LLC | Santa Ana, CA
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
  • Processed financial documents including contracts, expense reports and invoices.
  • Verify and review forms and reports for compliance with company regulations and procedures. Enter and track information into appropriate computer programs.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Set up and maintained physical and electronic filing systems.
  • Performed complex administrative management of sensitive and confidential issues.
  • Assisted with administrative tasks, including filing, answering phones.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Supported departmental operations, including filing, monthly report preparation and vendor requisitions.
  • Maintained attendance records, taking note of staff vacation time, sick days and personal days.
  • Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
02/2016 - 01/2018Quality Control InspectorCue Industries LLC | Santa Ana, CA
  • Trained newly hired employees by explaining company procedures, job duties and performance expectations.
  • Wrote detailed reports outlining performance, quality and defect rates.
  • Completed and signed off on daily bottle count documentation for submission to management.
  • Set up and operated production equipment according to daily work orders and safety procedures.
  • Monitored processes to avoid overloading and keep machinery functioning properly.
  • Recorded production data in daily logs.
  • Helped machine operators set up and tend equipment to complete runs.
  • Inspected orders for accuracy by carefully reviewing products, packaging and labeling.
  • Accomplished production goals by working with speed and accuracy.
  • Weighed and measured products and materials to check compliance with specifications and regulations.
  • Efficiently packaged bottled items, maintaining consistency to meet fulfillment deadlines.
  • Examined final products to check conformance with quality and design standards.
08/2013 - 07/2015Inspection TechnicianFull Circle Wireless | Foothill Ranch, CA
  • Performed complete phone and tablet erasures and factory resets, debugged problems and refurbished devices.
  • Removed damaged components, assessed faults and repaired or replaced with new parts.
  • Checked cell phones for signs of fraud and compatibility with refurbishment.
  • Kept full cell testing equipment calibrated to perform accurate service actions.
  • Maintained thorough and accurate incident reports, service logs and inventory maintenance documentation.
  • Utilize various tool: (MICROSCOPE,SCREW DRIVER,CHARGERS etc)
  • Unlocked, and removed IT POLICY from numerous devices.
  • Checked for quality on Cellphones , Tablets, and Laptops (up to 100 a day)
08/2009 - 07/2013Sales RepresentativeMetro PCS | Costa Mesa, CA
  • Created and implemented store displays, promoting sales and growth.
  • Provided customers with recommendations to promote brand effectiveness and product benefits.
  • Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
  • Built positive and productive customer connections to drive consistent sales.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Answered customer questions and addressed concerns, resulting in 80% reduction in complaint calls.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
Education and Training
06/2006High School Diploma
Estancia High School | Costa Mesa, CA
Some College (No Degree)
Santa Ana College | Santa Ana, CA
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Cue Industries LLC
  • Full Circle Wireless
  • Metro PCS

School Attended

  • Estancia High School
  • Santa Ana College

Job Titles Held:

  • Administrative Assistant
  • Quality Control Inspector
  • Inspection Technician
  • Sales Representative

Degrees

  • 06/2006 High School Diploma
    Some College (No Degree)

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