Administrative Assistant Resume Example ARS Services LLC

ADMINISTRATIVE ASSISTANT

Summary

Organized Administrative Assistant with 18 years of experience in office and personnel wellness management. Friendly and communicative professional with expertise in payroll, budgeting and vendor communication. Talented coordinator of daily operations, human capital and company resources. Dedicated to supporting team goals and corporate missions.

Skills

Travel administration
IManage proficiency
CRM and office management software
Timeline Planning and Management
Technologically savvy
Employee training and development
Advanced MS Office Suite knowledge
Excel spreadsheets
Detailed meeting minutes
Executive presentation development
Strong problem solver
Medical terminology
Dedicated team player
Meticulous attention to detail
Senior leadership support
Data entry
Claims appeal procedures
Insurance eligibility verifications
Organization and efficiency

Multi-line phone systems
Administrative operations
Project Planning
Multitasking and prioritization
Payroll and benefits administration
Cash deposit preparation
Check processing
Transporting files
Document retrieval
Staff training and development
Social media management
Current Procedural Terminology (CPT)
Customer relations
Prioritizing patients
Flexible
Scheduling and calendar management
Training and coaching
Numerous certifications and credentials

Experience

ARS Services LLCAugust 2020 to October 2020Administrative Assistant
Albuquerque , NM

Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.

Collabera November 2019 to July 2020Customer Service Representative
Albuquerque, NM

Assistedapproximately 90 customers each day with Medicare, Medicaid, Snap and Cash assistance benefits questions.
Documented conversations with customers to track requests, problems and solutions.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Answered 90+ inbound calls per day and directed to designated individuals or departments.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Evaluated customer account information to assess current issues and determine potential solutions.
Upheld privacy and security requirements established by The State of New Mexico regulatory agencies.

S&P Data LLCApril 2019 to July 2019Customer Care Representative
Rio Rancho, NM

Kept customer and system account information accurate and current to support timely resolutions for all concerns.
Provided high level of quality control, eliminating downtime to maximize revenue.
Enhanced customer satisfaction ratings by effectively resolving issues.
Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
Documented conversations with customers to track requests, problems and solutions.
Promptly responded to customer inquiries and resolved complaints to promote loyalty.
Achieved high sales percentage with consultative, value-focused customer service approach.
Interacted with over 50 customers per shift to provide and process information in response to inquiries, concerns and requests about services and products.
Enhanced client retention by driving product benefits and features and preferred supplier information delivery around client needs.
Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Supervised and motivated customer service teams to maximize business performance.

Pueblo of Laguna Sports & Wellness DeptOctober 2002 to February 2019Wellness Coordinator
Laguna, NM

Structured specific training programs for competitive athletes.
Improved program participation numbers by using successful outreach strategies, member incentives and referral drives.
Installed new exercise equipment, performed initial testing and optimization procedures to ensure correct, safe and efficient operation.
Organized health fair to introduce members to health and wellness-related local businesses.
Negotiated contracts with service providers including group fitness instructors and maintenance contractors.
Created new programs focused on key groups and types of support.
Designed and implemented schedules, standards, processes and policies for comprehensive group fitness programs.
Trained staff on new fitness industry developments and updated practices or techniques aimed at providing comprehensive, current and broad-spectrum health and fitness solutions.
Gathered and analyzed data regarding program participation and individual outcomes.
Created educational materials on wellness related topics such as exercise, nutrition and stress management.
Achieved or exceeded financial and personal training goals consistently.
Showed members how to complete exercises and use machines properly and safely.
Developed and maintained excellent member relationships to promote facility offerings and assist with health or exercise questions.
Improved customer satisfaction by finding creative solutions to problems.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Recognized by management for providing exceptional customer service.
Created agendas and communication materials for team meetings.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Performed site evaluations, customer surveys and team audits.
Cultivated strong relationships with vendors and internal staff.
Led group wellness classes to instruct as many as 50 members on Group fitness and health related topics.
Handled all delegated tasks.
Improved operations by working with team members and customers to find workable solutions.

Education and Training

Colorado Technical UniversityExpected in August 2022Bachelor of Science: Criminal Justice Colorado Springs, CO

New Mexico State UniversityGrants, NM

New Mexico State University May 2004Associate of Social Services : Social WorkGrants, NM

Resume Overview

Companies Worked For:

ARS Services LLC
Collabera
S&P Data LLC
Pueblo of Laguna Sports & Wellness Dept

School Attended

Colorado Technical University
New Mexico State University

Job Titles Held:

Administrative Assistant
Customer Service Representative
Customer Care Representative
Wellness Coordinator

Degrees

Bachelor of Science : Criminal Justice

Associate of Social Services : Social Work

Administrative Assistant Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes