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Administrative Assistant Resume Example

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ADMINISTRATIVE ASSISTANT
Professional Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Skills
  • Employee timesheet processing
  • Multi-line phone proficiency
  • Customer and client relations
  • Meeting arrangements
  • Office administration
  • Program files maintenance
  • Documentation and control
  • Filing and data archiving
  • Spreadsheet management
  • Travel administration
  • Spanish and English fluency
  • Mail handling
  • Business administration
  • Data Entry
  • Travel planning
  • Scheduling
  • Time management
  • Mail distribution
  • Administrative support
  • Invoice Processing
  • Social media knowledge
  • Relationship building
  • Travel coordination
  • Letter preparation
Work History
09/2019 - CurrentAdministrative Assistant | Fairfax County Government - Fairfax, VA
  • Operates the Office for Children's lobby reception desk.
  • Respond to requests for information about Office for Children agency programs and services from customers, walk in and/or contact the office by phone.
  • Responsible for answering a multi-line phone and providing customers and staff with information or referring to other knowledgeable sources.
  • Handles all incoming and some outgoing Office for Children mail.
  • Welcome and assist visitors with registration, fee payments, documentation pertaining to a Fairfax County Provider Permit, and questions about the agency and acquiring said permit.
  • Overall office administration skills, such as typing, making copies and scanning using Konica machine as well as Fujitsu desktop scanner, sorting and organizing information and records digitally and physically, handling large amount of county mail/faxes including those with sensitive information, responding to emails, navigating/transferring/answering high volumes of telephone calls.
  • Enter permit applications, documents, and other files into the Open Text / ECMS system and assembles family childcare permit application packages.
  • Creation of profiles of accepted permit applicants into CCMS
  • Assist both new and current Providers, answering questions regarding permit, missing documentation, fees and credit classes available
  • Provide knowledge and easy registration to interested parties seeking to become a Fairfax County Permit holder
  • Review submissions of new Child Care Facility Application which then are forwarded to Director for approval
  • Assist providers with retrieval of FILE Provider ID and PIN for course registrations
  • Extensive knowledge of Microsoft Office 365 programs, including Word, Excel, Power Point, Outlook, and SharePoint.
  • Uses various computer systems to input, maintain, edit, retrieve, and track data. Systems include: Open Text/ECMS, CCMS (Child Care Management System), and Minute Menu/Kid Kare (USDA CACFP Food Program). As well as other desktop applications such as: Foxit Phantom PDF Reader, ScandAllPro, RightFax, Capture Center/Open Text Scanning application, Adobe Acrobat, and other automated systems and technology.
  • Perform basic calculations.
  • Communicate clearly and concisely with Office staff, families and the public in a helpful, positive manner, in both English and Spanish.
  • Meets with supervisors and team members regularly to maintain open lines of communication, update each other on important information, coordination of workload and job tasks, streamline procedures, and facilitate consistent delivery of service.
  • Assume administrative responsibility for assigned areas of program.
  • Establish warm and supportive relationships with a diverse group of children, families and staff, as well as understanding basic human behavior.
  • Bilingual: Use of Spanish and English to communicate effectively and precisely to better help Providers and clients with needs, both orally and written.
  • Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Offered departmental administrative support.
09/2014 - 09/2019Administrative Assistant/Travel Coordinator | 4 Seasons, LLC - Alexandria, VA
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Executed record filing system to improve document organization and management.
  • Tracked inventory and ordered office supplies encouraging cost-effective solutions.
  • Helped boost ticketing sales by 12% from 2017-2018 by using and managing social media platforms.
  • Provided time sensitive documents to managers for daily review.
02/2014 - 06/2018Marketing Assistant/Event Coordinator | Versatile Title & Escrow LLC - Vienna, VA
  • Created unique and engaging content for range of social media platforms including Pinterest, FaceBook and Instagram.
  • Contributed to mock-ups, email campaigns and social media content.
  • Collaborated with team members to help expand marketing channels.
  • Initiated marketing activities, calls, emails, online posting, one-on-one meetings
  • Participated in open houses and networking events
  • Coordinated advertising schedules and placement with local centralized marketing groups
  • Tracked and maintained inventory of marketing materials
  • Revision of created documents such as representation contracts, purchase agreements and closing statements
  • Assisted in both the design and content of marketing material to support event efforts
  • Created content for social media accounts and managing the accounts to increase awareness
  • Ensured all program recaps, results and updates in a timely manner
  • Distribution of marketing and sales materials
Education
05/2014The Catholic University of America, Washington, DCBachelor of Science: Business Administration
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Resume Overview

Companies Worked For:

  • Fairfax County Government
  • 4 Seasons, LLC
  • Versatile Title & Escrow LLC

School Attended

  • The Catholic University of America

Job Titles Held:

  • Administrative Assistant
  • Administrative Assistant/Travel Coordinator
  • Marketing Assistant/Event Coordinator

Degrees

  • Bachelor of Science : Business Administration

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