Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Systematic Administrative Assistant with over 20 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

  • Spreadsheet management
  • Process optimization
  • Meeting minutes
  • Office administration
  • Report Development
  • Organizing Mail
  • Faxing Paperwork
  • Document Conversion
  • AR/AP
  • 90 WPM typing speed
  • Sorting and labeling
  • Office management
  • Transcription and dictation
  • Recordkeeping
  • Meeting arrangements
  • Multi-line phone proficiency
  • Mail handling
  • Travel coordination
  • Records management
  • Bookkeeping
  • Invoice Processing
  • Mail distribution
  • Social media knowledge
Work History
04/2010 to Current
Administrative Assistant Interim Home Healthcare Company Waynesville, OH,
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Managed accounts receivable.
  • Coached new employees on administrative procedures, company policies and performance standards.
04/2008 to 09/2008
Customer Service Extended Stay America Budd Lake, NJ,
  • Answered questions concerning prices and availability of Speedpress products.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Answered calls addressing customer inquiries, solving problems and providing product information.
  • Processed debit and credit card payments.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
03/2006 to 08/2006
Customer Service Representative Menasha Corporation Oconomowoc, WI,
  • Answered constant flow of customer calls.
  • Entered customer interaction details in Oracle to track requests, document problems and record solutions offered.
  • Responded to customer requests for products, services and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
10/2002 to 07/2006
Front Desk Staff Planet Fitness Inc. Sterling Heights, MI,
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Maintained current and accurate medical records.
  • Managed calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Enhanced office efficiency by fielding numerous phone calls.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Completed clerical duties and tasks for clinic administration.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Kept waiting room neat and organized at all times by stacking magazines, removing trash.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
Expected in
Associate of Science: Human Services
Del Mar College - Corpus Christi, TX,
Expected in
High School Diploma:
Gregory-Portland High School - Portland, TX,

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School Attended

  • Del Mar College
  • Gregory-Portland High School

Job Titles Held:

  • Administrative Assistant
  • Customer Service
  • Customer Service Representative
  • Front Desk Staff


  • Associate of Science
  • High School Diploma

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