Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Systematic Administrative Assistant with over 20 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
- Spreadsheet management
- Process optimization
- Meeting minutes
- Office administration
- Report Development
- Organizing Mail
- Faxing Paperwork
- Document Conversion
- AR/AP
- 90 WPM typing speed
- Sorting and labeling
- Office management
| - Transcription and dictation
- Recordkeeping
- Meeting arrangements
- Multi-line phone proficiency
- Mail handling
- Travel coordination
- Records management
- Bookkeeping
- Invoice Processing
- Mail distribution
- Social media knowledge
|
04/2010 to Current Administrative Assistant Interim Home Healthcare Company – Waynesville, OH,
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Managed accounts receivable.
- Coached new employees on administrative procedures, company policies and performance standards.
04/2008 to 09/2008 Customer Service Extended Stay America – Budd Lake, NJ,
- Answered questions concerning prices and availability of Speedpress products.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Answered calls addressing customer inquiries, solving problems and providing product information.
- Processed debit and credit card payments.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
03/2006 to 08/2006 Customer Service Representative Menasha Corporation – Oconomowoc, WI,
- Answered constant flow of customer calls.
- Entered customer interaction details in Oracle to track requests, document problems and record solutions offered.
- Responded to customer requests for products, services and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
10/2002 to 07/2006 Front Desk Staff Planet Fitness Inc. – Sterling Heights, MI,
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Maintained current and accurate medical records.
- Managed calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Completed skilled administrative work to support all office staff and operational requirements.
- Enhanced office efficiency by fielding numerous phone calls.
- Organized paperwork such as charts and reports for office and patient needs.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Completed clerical duties and tasks for clinic administration.
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
- Kept waiting room neat and organized at all times by stacking magazines, removing trash.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
Expected in Associate of Science: Human Services
Del Mar College - Corpus Christi, TX,
GPA:
Expected in High School Diploma:
Gregory-Portland High School - Portland, TX,
GPA:
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