administrative assistant resume example with 7+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
A motivated, versatile medical administrative professional with over 10 years of experience. Offering solid skills in customer relations with the resilience to handle the stress and challenges of a fast-paced environment. Bringing detail-oriented and decisive nature with sound judgement, great multitasking abilities and highly self-motivated. Comfortable working alone or with teams to achieve the mission/goals in an efficient manner upholding standards and deadlines.
Skills
Recordkeeping and Bookkeeping
Mail Management
Sensitive Material Handling
Transporting Files
Technologically Savvy
Types 90 WPM
Records Management Systems
Advanced MS Office Suite Knowledge
Cash Deposit Preparation
Document Retrieval
Report Analysis
Excel Spreadsheets
Professional and Courteous
Strong Organizational Skills
Research and Analytical Skills
Task Prioritization
Document and File Management
Schedule Management
Multitasking and Time Management
Confidentiality and Data Protection
Experience
02/2019 to CurrentAdministrative AssistantNational Vision | Parker, CO,
Drove customer feedback to deliver information to management for corrective action.
Coordinated travel arrangements and completed expense reports for travel reimbursement.
Responded to customer issues to provide immediate resolution and improve retention.
Provided secretarial and office management support while building cooperative working relationships.
Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Responded effectively to sensitive inquiries or complaints.
Coordinated appointments, meetings and conferences.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
Determined and implemented techniques to improve medical records retrieval process.
Tracked and processed release of information requests.
Scanned and validated medical records for upload.
Pulled patient records and transferred information to appropriate parties.
Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
Maintained complete confidentiality in accordance with organization and legal requirements.
Purged outdated files.
09/2017 to 12/2018Healthcare SpecialistAlorica Inc. | Lake Mary, FL,
Responsible for all aspects of provider enrollment and licensure validation for the NYS Medicaid Program.
11/2016 to 09/2017Office ManagerJamestown Properties | Charleston, SC,
Assigned work and monitored performance of project personnel.
Managed, scheduled and coordinated office functions and activities for employees.
Monitored payments due from clients and promptly contacted clients with past due payments.
Implemented and maintained company protocols to facilitate smooth daily activities.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Used judgment and initiative in handling confidential matters and requests.
Reviewed completed work to verify consistency, quality and conformance.
Automated office operations for managing client correspondence, payment schedules and data communications.
Managed office inventory and placed new supply orders.
Managed office budget to handle inventory, postage and vendor services.
Handled scheduling and managed timely and effective allocation of resources and calendars.
01/2015 to 11/2016Executive AssistantCity National Bank Of Florida | Orlando, FL,
Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
Tackled and addressed top-level, high-priority issues with professional administrative discretion.
Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
Obtained signatures for financial documents and internal and external invoices.
Updated and implemented administrative and executive support policy changes and monitored effects.
Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
Facilitated communications by forwarding emails, transferring calls and filing documents.
Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
Managed daily invoices, reports and proposals.
Followed proper accounting and bookkeeping procedures to support audits.
Managed and tracked expenses to meet company budget requirements.
Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
Conducted research and collected and analyzed data to prepare reports and documents.
Education and Training
Expected in 08/2010 to to | Allied HealthMedical Assistant Certification, Lowell, MA, GPA:
4.0 GPA
Graduated summa cum laude
Expected in 12/2007 to to Associate of Science | Human ServicesCommunity College of VT, Brattleboro, VT, GPA:
3.89 GPA
Graduated summa cum laude
Additional Information
Although I only have an Associates degree, I in fact have enough credits for a Masters Degree. I was indecisive and decided to work and figure out exactly where I wanted to specialize in my career before continuing my education. I went from Psychology to Nursing after my last accredited program. I am finishing up a Photography class and plan to complete my BS in Business Administration.
I have been involved in many non-profit groups, food drives, toy drives and community based youth/at risk population events/groups/fundraisers. (Youth Services, St. Jude, Celebrating Recovery, soup kitchens, Bellows Falls/Albany/Troy toy drives...)
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