administrative assistant resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Dependable Administrative Assistant with experience supporting program needs and managing projects with little to no oversight or supervision. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Strong track record of reviewing and assessing processes while implementing continuous improvement initiatives to streamline office operations. Fast-learner, tech-savvy, proficient most other Microsoft Office and Google Suite programs.

  • Office administration
  • Computer literate
  • Administrative support
  • Customer and client relations
  • Social media knowledge
  • Spreadsheet management
  • Scheduling
  • Invoice processing
  • Process optimization
  • Records management
  • Multi-line phone proficiency
  • Problem resolution
  • Employee training and development
  • Payroll and budgeting familiarity
Work History
Administrative Assistant, 01/2021 to Current
First TransitRacine, WI,
  • Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
  • Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
  • Helped with intake of new clients and materials by setting up files and documenting important information.
  • Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight.
  • Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
  • Prepared drafts of forms, letters and agreements for legal staff use.
  • Scheduled and coordinated meetings between legal teams and clients.
  • Generated pleadings and other legal documents for review by attorneys and paralegals.
  • Scheduled appointments, court appearances and depositions for busy law firm.
Office Assistant, 10/2020 to 01/2021
SophosCarmel, IN,
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Processed payments and documented account changes for financial accuracy and transparency.
  • Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
  • Worked with upper management to complete complex projects on tight budgets within specific timelines.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
Administrative Assistant, 11/2018 to 10/2020
First TransitRantoul, IL,
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Developed and updated spreadsheets and databases to track, analyze, and report requested information.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Discreetly maintained new hire paperwork, confidential resident files, and other company forms for human resources department.
Front Desk/Sales Associate, 03/2018 to 11/2018
Capital Senior LivingAnderson, SC,
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Corresponded with clients through email, telephone or postal mail.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assisted in administrative duties for office team, including making phone calls, copies, invoicing, and billing.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Offered and encouraged clients to purchase memberships, upgrades, and add-ons to services.
Personal Care Assistant, 03/2016 to 03/2018
Sunrise Senior LivingHolbrook, NY,
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Memory Care Caregiver, 03/2014 to 03/2016
Murrieta Gardens Senior LivingCity, STATE,
  • Developed rapport to create safe and trusting environment for care.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
Certification of: Makeup Artistry, Expected in 05/2018 to Elegance International - Los Angeles, CA
  • One year vocational school program Professional Makeup Artistry school in Hollywood, CA
  • Awarded "Most Outstanding Artist" from graduating class
  • Extremely dedicated, including commuting to LA twice per week for a total of 6-7 hours round trip
High School Diploma: , Expected in 06/2013 to Paloma Valley High School - Menifee, CA
  • Graduated with 3.5 GPA
  • Teacher's Assistant for senior year
  • Vice President of after-school socio-political club

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Resume Overview

School Attended

  • Elegance International
  • Paloma Valley High School

Job Titles Held:

  • Administrative Assistant
  • Office Assistant
  • Administrative Assistant
  • Front Desk/Sales Associate
  • Personal Care Assistant
  • Memory Care Caregiver


  • Certification of
  • High School Diploma

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