administrative assistant resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -

Versatile employee accomplished in mentoring new employees, coordinating trainings and leading Human Resource adjacent projects. Known to review and improve upon processes to reduce errors, waste and inefficiencies. Advanced skills in Adobe Photoshop and Lightroom for visual presentation.

  • PC proficient
  • Sensitive material handling
  • Inventory systems
  • Timeline Planning and Management
  • Accounting skills
  • Cash deposit preparation
  • Insurance eligibility verification
  • Strong problem solver
  • Training and development
  • Multitasking and prioritization
  • Time and Attendance tracking
09/2020 to Current
Administrative Assistant Intertek Fairfield, NJ,
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Assisted in developing administrative processes to achieve organizational objectives and improve office efficiency.
  • Handled management of communication to executives and directors by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Directed patient communication to appropriate department personnel.
  • Monitored attendance records by taking note of staff vacation time, sick days and personal days.
  • Arranged travel and hotel accommodations for domestic business meetings and trips.
  • Planned events and department activities by acquiring venues, developing provider invitations, and organizing catering services.
  • Conducted and initialized background checks for potential providers through OIG and SAMS.
  • Assisted with onboarding new medical, dental, and behavioral health employees.
11/2019 to 09/2020
Patient Access Representative San Antonio Regional Hospital Upland, CA,
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Responded to patient concerns and inquiries professionally and efficiently.
  • Called insurance companies and verified patient coverage.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Maintained knowledge of Community Action services and resources and referred patients to appropriate organizations.
  • Used sliding payment scale to assess fair charges for patient healthcare.
  • Explained policies, procedures and services to patients.
08/2017 to 11/2019
Training Coordinator Arizona Nutritional Supplements Chandler, AZ,
  • Managed training calendars to inform participants of upcoming training session topics and dates.
  • Supported onboarding of new employees by hosting orientation sessions.
  • Organized handbook and course documentation for participants.
  • Evaluated effectiveness of training programs and recommended improvements to upper management.
  • Researched and incorporated new training methods, tools and resources to offer updated, quality training content.
  • Prepared custom training course materials and presentations for corporate training.
  • Coordinated training session logistics by preparing equipment and securing facilities.
  • Trained and developed departmental employees on software systems, platforms, health and safety regulations, shipping protocols, inventory tracking system and database manager operations.
  • Implemented new training programs and curriculum scheduled for internal and external sales and support personnel.
  • Enrolled employees in off-site training opportunities by registering staff in training courses.
  • Created and offered additional materials to enhance training.
  • Explained goals and expectations required of trainees.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
  • Established, maintained and updated employee files.
  • Changed employee information such as address and alerted payroll staff.
  • Supported supervisors with employee performance management by recommending discipline and documenting in personnel files.
  • Administered benefits open enrollment by informing employees of enrollment period dates and answering questions.
  • Prepared job vacancy announcements for open positions to recruit and hire qualified staff.
  • Reviewed and investigated grievances and discrimination complaints to provide advice to supervisors and executive team until process is completed and resolved.
  • Facilitated employee termination process by conducting exit interviews and unemployment hearings.
  • Trained employees on HRIS software system and assisted with maintenance and updates.
Education and Training
Expected in 05/1999 to to
High School Diploma:
Waverly High School - Waverly, OH,

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Resume Overview

School Attended

  • Waverly High School

Job Titles Held:

  • Administrative Assistant
  • Patient Access Representative
  • Training Coordinator


  • High School Diploma

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