Diplomatic Administrative Assistant versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction.
Experienced in exceeding performance goals in fast-paced call center environments.
Trained in connecting with customers to build positive relationships and strengthen loyalty. Hardworking and knowledgeable. Well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities. Cheerful and upbeat with a history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues. Effective call center specialist with years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas. Compassionate Call Agent with documented strengths in building customer relationships. Caring and kind with focus on providing effective solutions to complex problems. Eager to provide superlative results for customers and employers alike.
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