LiveCareer-Resume

administrative assistant resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Diplomatic Administrative Assistant versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction.

Experienced in exceeding performance goals in fast-paced call center environments.

Trained in connecting with customers to build positive relationships and strengthen loyalty. Hardworking and knowledgeable. Well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities. Cheerful and upbeat with a history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues. Effective call center specialist with years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas. Compassionate Call Agent with documented strengths in building customer relationships. Caring and kind with focus on providing effective solutions to complex problems. Eager to provide superlative results for customers and employers alike.

Skills
  • Bilingual Spanish/English
  • Data entry documentation
  • Records management systems
  • Technologically savvy
  • Advanced MS Office Suite knowledge
  • Insurance eligibility verification
  • Mail management
  • PC proficient
  • Meeting planning
  • Cash deposit preparation
  • Memo preparation
  • Sensitive material handling
  • Business writing
  • Microsoft
  • Phone call answering
  • Multitasking and prioritization
  • Database entry
  • Conflict mediation
  • Understands grammar
  • Event coordination
  • Account reconciliation
  • Strong interpersonal skills
  • Data entry
  • Medical terminology
  • Resourceful
  • Invoicing and billing
Experience
Administrative Assistant, 09/2009 to 02/2021
The Kemtah GroupEast Hartford, CT,
  • Created and edited documents and business contracts for Ricky's Tire Services
  • Attended meetings and took meticulous notes to disseminate to all participants.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Proofed and edited letters and other correspondence to correct grammar and spelling errors.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Certified Medical Administrative Assistant, 04/2011 to 11/2015
Palmetto Primary Care PhysiciansCity, STATE,
  • Scheduled patient appointments to maintain workflows.
  • Maintained organized documentation and patient files.
  • Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
  • Updated group medical records and technical library to support smooth office operations.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Managed physician calendar, including scheduling patient appointments and procedures.
  • Directed patient flow during practice hours, minimizing patient wait time.
  • Arranged and assisted with hospital admissions.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Organized, distributed and replenished office supplies to keep department running efficiently.
  • Triaged incoming patients by assessing conditions and modified schedules to handle more severe concerns quickly.
  • Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
  • Employed online tracking systems to manage medical supply inventory, insurance records, patient charts and company files.
  • Reached out to patients day before scheduled appointments to confirm times and instructions.
  • Verified insurance coverage, obtained preauthorizations and updated charts in Medinformatix and ECW.
  • Reviewed, updated and produced financial documentation like invoices and reports.
  • Updated patient accounts and information daily.
  • Oversaw collection of admission, billing and processing documents to meet organizational expectations.
  • Spanish/English bilingual translator for the office.
Certified Medical Administrative Assistant, 09/2007 to 05/2010
Palmetto Primary Care PhysiciansCity, STATE,
  • Scheduled patient appointments to maintain workflows.
  • Maintained organized documentation and patient files.
  • Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
  • Updated group medical records and technical library to support smooth office operations.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Managed physician calendar, including scheduling patient appointments and procedures.
  • Directed patient flow during practice hours, minimizing patient wait time.
  • Arranged and assisted with hospital admissions.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Organized, distributed and replenished office supplies to keep department running efficiently.
  • Triaged incoming patients by assessing conditions and modified schedules to handle more severe concerns quickly.
  • Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
  • Employed online tracking systems to manage medical supply inventory, insurance records, patient charts and company files.
  • Reached out to patients day before scheduled appointments to confirm times and instructions.
  • Verified insurance coverage, obtained preauthorizations and updated charts in Medinformatix and ECW.
  • Reviewed, updated and produced financial documentation like invoices and reports.
  • Updated patient accounts and information daily.
  • Oversaw collection of admission, billing and processing documents to meet organizational expectations.
  • Spanish/English bilingual translator for the office.
Call Center Customer Service Specialist, 05/2004 to 06/2006
1800flowersCity, STATE,
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented conversations with customers to track requests, problems and solutions.
  • Handled escalated customer service concerns from 1800flowerss and 1800lasflores to preserve revenue streams from key customers.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Maintained high-volume workload within fast-paced environment by assisting clients and meeting performance benchmarks.
  • Help pioneer the 1800LasFlores section for Spanish customers with a printed translated prompt to follow until a version was added to the call center main data base and prompt screens.
Education and Training
Business Administration: Business Administration And Management, Expected in 10/2006 to New Mexico State University At Alamogordo - Alamogordo, NM
GPA:
High School Diploma: , Expected in 05/1998 to Goose Creek High School - Goose Creek, SC
GPA:

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Resume Overview

School Attended

  • New Mexico State University At Alamogordo
  • Goose Creek High School

Job Titles Held:

  • Administrative Assistant
  • Certified Medical Administrative Assistant
  • Certified Medical Administrative Assistant
  • Call Center Customer Service Specialist

Degrees

  • Business Administration
  • High School Diploma

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