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Administrative Assistant Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

First-class front desk attendant with experience maintaining high level of hospitality, professionalism and business etiquette. Attentive when listening to guest requests or concerns and addressed with prompt responses. Dependable and punctual, consistently arriving to work prepared and on time. Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.

Focused socialite bringing 6 years of related experience, hardworking nature and strong attention to detail. High-energy team player with excellent communication and planning abilities. Proficient in coordinating support services for any operational or customer need. Enthusiastic front desk executive proudly offering 4 years of experience representing organizations professionally to guests. Completes multiple tasks and maintains calmness during stressful situations. Computer is proficient to type 80 wpm. Sound interpersonal skills with superb communication and tranquility.

Positive and upbeat administrative assistant successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.

Skills
  • Working collaboratively
  • Conflict resolution
  • Service prioritization
  • Positive Attitude and Energetic
  • Reliable and Punctual
  • Customer Service-Oriented
  • Courteous and Professional
  • Data Entry and Database Software
  • Multitasking and Prioritization
  • Menu memorization
  • Check payment processing
  • Seating assignment preparation
  • Point of Sale (POS) system operations
Education and Training
James C. Enochs High School Modesto, CA Expected in 03/2017 High School Diploma : - GPA :
Experience
Accentcare - Administrative Assistant
Round Rock, TX, 03/2019 - 07/2021
  • Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
  • Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
  • Scheduled meetings and meeting rooms for internal personnel, partners and clients.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Answered office phone and emails to schedule appointments, forward information and complete sales.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Managed office paperwork, including scanning documents and routing business correspondence.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Greeted visitors and directed them to appropriate areas, verifying reasons for visit and payment information.
  • Organized resources and staff necessary to handle requirements and maintain strong service levels.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Entered data in Envision software to keep records of client information.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Managed more than 30 incoming calls per day.
  • Sorted and distributed business correspondence to correct department or staff member.
  • Assisted current and prospective patients with navigating telephone and web-based support systems.
  • Updated front office phone protocols to increase productivity by 80% and decrease customer hold times.
  • Organized and updated 14 schedules and monthly calendar obligations for various levels of management and staff.
  • Addressed all information updates by making changes to records in Envision system.
  • Produced and distributed clear and error-free business correspondence, file documentation and internal team memoranda.
  • Prepared and communicated treatment plan instructions for patients to facilitate at-home and continuing care.
  • Assisted 10 visitors per 1-2 hours by directing to appropriate personnel and answering average of 35 calls and 60 emails daily.
  • Trained 14 employees on Envision Cloud and answered employee technological questions.
  • Drafted professional business communication, including online messaging and email correspondence
  • Prepared detailed 5-15 minute memos for 5-10 employees, consistently getting them out on time with high levels of accuracy.
  • Responded to inquiries and room requests made online, by phone or email.
  • Created and optimized employee schedules for shift coverage.
Hilton Worldwide - Bartender/Server
San Juan, PR, 08/2017 - 01/2021
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Made reservations for guests up to 1 year in advance.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Set 90 tables for 150 meals to prepare for over daily dinners and reset tables after customers left.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Neiman Marcus - Line Cook
Hillsborough, FL, 01/2016 - 07/2017
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
  • Maintained hygienic kitchen by guidelines, disinfecting workspace and washing all utensils and glassware.
  • Greeted customers, answered questions and recommended company product to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.

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93Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • James C. Enochs High School
Job Titles Held:
  • Administrative Assistant
  • Bartender/Server
  • Line Cook
Degrees
  • High School Diploma

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