Administrative Assistant Resume Example
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ADMINISTRATIVE ASSISTANT
Experience
Administrative Assistant, 10/2017 to Current
Accentcare – Loveland , CO
Accentcare – Loveland , CO
- Collaboration with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability Remain calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations Implementing new strategies for dealer commissions and marketing improving satisfaction rates by 32% Extend existing customer relationships through extensive communication and tried-and-true marketing strategies Inventory management Manage marketing programs and promotions Obtaining dealer paperwork and dealer file management Resolve billing discrepancies by completing detailed research and analysis and documented client rebate discounts and reserve fund records Coding accounts payable Bank deposits.
- Coached new employees on administrative procedures, company policies and performance standards.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Maintained staff directory and company policy handbook for human resources department.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Collaborated with product development team to effectively modernize and update promotions.
- Developed campaigns and specific marketing strategies for clients.
Registered Nurse, 01/2015 to 01/2017
Augustana Care Corporation – Capitol Heights , IA
Augustana Care Corporation – Capitol Heights , IA
- Administer medications, track dosages and document patient conditions Maintain composure and efficiency during rapid response situation and emergency codes Participate in hospital-wide initiatives and committees to improve patient care, satisfaction and safety Manage and provide leadership to help staff with direct and indirect patient care and telemetry monitoring.
- Train new RN hires and ancillary staff members to meet patient service goals, champion standards of care and improve patient overall satisfaction.
- Coordinated care with physicians and other clinical staff to prepare for treatment, carryout interventions and enhance continuum of care to deliver comprehensive services Oversight of patient admission and discharge processes to coordinate efficient movements and related paperwork Improving communication between registered nurses and certified nurse aids improving patient satisfaction by 6% Supervising and training clinical staff Administration of scheduled medications and therapies intravenously, rectally, orally, subcutaneously and via intramuscular injections while overseeing pain management plans.
- Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
- Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Gathered lab specimens, ordered testing and interpreted results to diagnose patients.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives .
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Motivated nursing staff to pursue advanced training and collaborated with unit leaders to identify skill needs.
- Performed triage on all incoming patients and determined severity of injuries and illnesses.
- Relieved external units such as outpatient IV therapy, pre- and post-operatives, PACU and recovery, dialysis, labor, delivery, recovery and postpartum with skilled nursing services.
- Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
- Implemented interventions, including medication and IV administration, catheter insertion and airway management.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Managed care for post-operative patients from initial recovery through discharge.
Controller, 08/2005 to 12/2012
Bit Sight – Los Angeles , CA
Bit Sight – Los Angeles , CA
- Implement new applicant tracking system improving quality employee applicant rates by 34% New employee onboarding and orientation Manage a team that handle, Cash Management, Receivables, Inventory, Payables & Regulatory Compliance Oversee and monitor preparation of daily bank deposits compiled and reconciled from accounting reports and point of sale cash drawer media for all methods of payment.
- Monitor and manage daily bank reporting and cash positions.
- Monitor, control and insure the timely collection of customer accounts receivable and contracts in transit.
- Manage all aspects of inventory accounting, including valuation, internal controls and reporting procedures.
- Review and finalize all vehicle sales transactions.
- Compile payroll information for submission to an external payroll service or process payrolls using accounting software functionality.
- Supervise compliance with motor vehicle regulations, the filing of all required reports, and the remittance of all payments on a timely basis.
- Comply with all taxing authority requirements.
- Make timely deposits of required sales taxes and file all sales tax returns as required.
- Adhere to the accounting policies, practices, standards and controls of the dealership and oversee the maintenance of all books and records recording dealership assets, liabilities, ownership investments and revenue and expense transactions.
- Resolve accounting issues as they arise in the daily processing of dealership transactions.
- Reconcile all subsidiary ledgers to general ledger control balances monthly, or more often if needed.
- In some cases, maintain spreadsheets or other auxiliary sub-ledgers to supplement standard accounting software capabilities.
- Recommend and implement changes to continuously improve systems and financial performance.
- Auditing, Reporting & Financial Analysis.
- Assisted in upper-level decision making by creating comprehensive financial reports and collaborating with finance and accounting departments.
- Managed budgets, assets, portfolios, accounts payable and receivable and general financial reporting procedures.
- Created and distributed reports on internal and external finances, audits and budgets.
- Increased flow of financial information throughout company by improving communication strategies.
- Accurately projected monthly cash expenditures through efficient budgeting and detailed document reviews.
- Accurately completed financial statement audits and thoroughly reviewed results.
- Reduced waste and boosted productivity by restructuring finance and accounting departments.
- Reviewed processes and procedures to guide program implementation and optimize auditing.
- Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing and sales tax returns.
- Prepared and filed tax returns and generated monthly reports in compliance with regulatory and organizational standards.
- Reconciled health care benefits, tax contributions and retirement accounts to facilitate large-scale account reconciliations.
- Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Processed employee W-9 and I-9 forms and managed benefits and leave time.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Structured compensation and benefits according to market conditions and budget demands.
- Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Supported market expansion initiatives while implementing process improvements to execute demand analysis and drive bottom-line growth.
- Monitored and handled all employee claims, including performance-based and harassment incidents.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Evaluated effectiveness of training programs and provided upper management strategic recommendations for improvements.
Education
Associate Degree in Nursing: Nursing Practice, 10/2014
Lincoln Technical Institute - City
Lincoln Technical Institute - City
High School Diploma : Academics , 11/2009
Lake Technical Center - City, State
Lake Technical Center - City, State
Summary
Accomplished operations management professional looking to maximize my skills and training, while making a significant contribution to the success of the company. Expanding my advanced abilities in team building and workflow improvements. Innovative and analytical with excellent project management skills.
Highlights
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Resume Overview
School Attended
- Lincoln Technical Institute
- Lake Technical Center
Job Titles Held:
- Administrative Assistant
- Registered Nurse
- Controller
Degrees
- Associate Degree in Nursing : Nursing Practice , 10/2014
High School Diploma : Academics , 11/2009
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