Administrative Assistant Resume Example
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ADMINISTRATIVE ASSISTANT
Professional Summary
Successful Human Resource Specialist with experience supporting program needs and managing projects with little oversight. Strong track record of reviewing and assessing processes and implementing continuous improvement initiatives to streamline office operations. Proficient in Microsoft Office 365.
Skills
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Work History
Administrative Assistant01/2016 to Current
Asrc Federal Holding Company – Hampton , VA
Asrc Federal Holding Company – Hampton , VA
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Managed mailroom data bases converting complex data into easy-to-interpret data.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Executed record filing system to improve document organization and management.
- Organized weekly staff meetings and logged minutes for corporate records.
- Coached new employees on administrative procedures, company policies and performance standards.
- Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
Lead Travel Voucher Examiner08/2012 to 01/2016
Atkore – Kokomo , IN
Atkore – Kokomo , IN
- Led travel examiner in auditing 1250 claims weekly with a 98 percent accuracy rate.
- Worked with Officers and Enlisted military customers to understand needs and provide excellent service.
- Resolved military pay problems, improved operations and provided exceptional client support.
- Handled 150 calls per week to address customer inquiries and concerns.
- Drove operational improvements which resulted in savings and improved profit margins.
- Maintained excellent attendance record, consistently arriving to work on time.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Saved $25,000 by implementing cost-saving initiatives that addressed long-standing problems.
Military Pay Technician04/2011 to 08/2012
Personnel Support Detachment Pensacola – City , STATE
Personnel Support Detachment Pensacola – City , STATE
- Resolved military pay problems, improved operations and provided exceptional client support.
- Increased customer satisfaction by resolving benefits and pay issues.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Maintained excellent attendance record, consistently arriving to work on time.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Personnel Specialist First Class Petty Officer09/1989 to 01/2011
United States Navy – City , STATE
United States Navy – City , STATE
- Drove operational improvements which resulted in savings and improved profit margins.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Increased customer satisfaction by resolving numerous military member pay issues.
- Led audit team in auditing 500 pays documents resulting in 98 percent accuracy rate.
- Processed and examined 200 monthly travel advance pay.
Education
Bachelor of Science: B.S.B.A. - Global Business - Human Resources Mgmt.Expected in 07/2020Troy University-
City,
State
Associate of Science: Business AdministrationCoastline Community College-
City,
State
Certifications
Office Manager/Administrative Services - USMAP (United Services Military Apprenticeship Program).
Certified Customer Service Specialist #CSS103982 ETA International
Networking Technology Certificate- United Education Institute Chula Vista California
Computer Support Specialist Certificate - New Horizon Computer Learning San Diego California
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Resume Overview
School Attended
- Troy University
- Coastline Community College
Job Titles Held:
- Administrative Assistant
- Lead Travel Voucher Examiner
- Military Pay Technician
- Personnel Specialist First Class Petty Officer
Degrees
- Bachelor of Science : B.S.B.A. - Global Business - Human Resources Mgmt. Expected in 07/2020
Associate of Science : Business Administration
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