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Administrative Assistant Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dedicated Customer Service Representative talented at processing high volumes of error-free transactions and meeting departmental goals. Offers 10 years of experience in customer service, retention and problem resolution. Smoothly manages conversational flow and diffuses difficult customer situations.

Skills
  • Product and service knowledge
  • Sales monitoring
  • Microsoft Office expertise
  • Staff training and development
  • Staff development
  • Retail operations management
  • Project management abilities
  • Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
  • Customer rapport
  • Orientating and training
  • Strategic Planning
  • Time Management
  • Written and Verbal Communication skills
  • Dependable
  • Scheduling Experience
  • Exceptional Customer Service skills to include via the phone and in person
  • Ability to work under pressure
  • Ability to relate to and help solve customers problems.
  • Quickbooks
  • ServiceLine
Experience
07/2021 to Current Administrative Assistant Asrc Federal Holding Company | Atlanta, GA,
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Updated details in company database by keying in customer contacts and delivery dates.
  • Maintained inventory in supply closet to prevent shortages.
  • Directed customer communication to appropriate department personnel.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Collected, calculated and reported on expenditure and statistical data to inform senior management.
  • Verified data when processing incoming and outgoing checks and wire transfers to increase accuracy.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Processed payments and updated accounts to reflect balance changes.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed office paperwork, including scanning documents and routing business correspondence.
  • Pulled and organized requested documentation.
07/2021 to 09/2021 Administrative Assistant Asrc Federal Holding Company | Austin, TX,
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Updated details in company database by keying in customer contacts and delivery dates.
  • Directed customer communication to appropriate department personnel.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Collected, calculated and reported on expenditure and statistical data to inform senior management.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
03/2021 to 07/2021 Assistant Manager Smartstyle Hair Salons | Austin, TX,
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Maintained current understanding of company offerings to better serve customers and team members.
04/2016 to 02/2021 Trainer/Driver Van Pool/Hunters | City, STATE,
  • Offered informal tips and encouragement to new, nervous driver trainees to support driving confidence and success.
  • Updated and managed training classes and materials.
  • Organized and submitted company forms and regulatory documents.
  • Presented to students necessary documentation on driving practices, laws and safety to allow study and preparation outside of class.
  • Assisted in inspection, operation and care of all equipment required by special needs students.
  • Communicated effectively with dispatchers and other personnel regarding trip delays, medical emergencies and [Type] issues.
  • Displayed stellar customer service by warmly welcoming passengers and interacting in friendly, professional manner.
  • Inspected vehicle daily and personally handled routine upkeep such as adding gas and washer fluids.
  • Maintained strict compliance with safety rules for passenger and driver protection.
  • Kept bus orderly with strong control over passenger behaviors.
  • Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
  • Prepared detailed reports outlining trip, vehicle, and passenger details.
  • Responded to medical emergencies with calm mindset to smoothly render aid and determine need for advanced medical care.
Education and Training
Expected in 05/2012 Associate of Arts | Early Childhood Education Becker College, Worcester, MA, GPA:
Expected in 05/2006 High School Diploma | Blackstone Valley Regional Vocational Technical High School, Upton, MA GPA:

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Resume Strength

  • Formatting
  • Measurable Results
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Becker College
  • Blackstone Valley Regional Vocational Technical High School
Job Titles Held:
  • Administrative Assistant
  • Administrative Assistant
  • Assistant Manager
  • Trainer/Driver
Degrees
  • Associate of Arts
  • High School Diploma