Administrative Assistant resume example with 18+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Accomplished Administrative Support professional practiced at addressing all facets of business office needs, including file and document management, inventory allocation and technical training. Proficient in maintaining stringent financial controls and timelines. Offering diplomatic and professional communication, strong time management and multitasking expertise.

  • Program files maintenance
  • Filing and data archiving
  • Office administration
  • Multi-line phone proficiency
  • Meeting minutes
  • Writing reports
  • Paperwork drafting
  • Employee timesheet processing
  • Meeting arrangements
  • Document conversion
  • Customer and client relations
  • Spreadsheet management
  • Documentation and control
  • Workers' compensation
  • Business administration
  • 40 WPM typing speed
  • Supervising staff
  • Internal communications
  • Database Management
  • Report Development
  • Conflict resolution
  • Travel administration
  • Expense reporting
  • Information security
  • Mail distribution
  • Social media knowledge
  • Compensation and benefits
  • Records management
  • Scheduling
  • Purchase orders organization
  • Quality assurance
  • Appointment setting
  • Invoice Processing
  • Policy and procedure modification
  • Data Entry
  • OSHA compliance
  • Patient Scheduling
  • Documentation and reporting
  • Attendance record management
  • Records destruction
  • Recordkeeping
  • Time management
  • Process optimization
  • Travel coordination
  • Staff Management
  • Employee training and development
  • Team building
  • Credit and collections
Leon High School Jewett, TX Expected in High School Diploma : - GPA :
Work History
Bgc Partners - Administrative Assistant
Roseville, CA, 10/2015 - 04/2020
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Tracked inventory and ordered office supplies encouraging cost-effective solutions.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Maintained complex digital and paper filing system for personnel records.
  • Executed record filing system to improve document organization and management.
  • Routed incoming calls and faxes and drafted detailed messages to expedite response.
  • Performed research to collect and record medical, billing and personnel data.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Offered departmental administrative support.
  • Monitored Hospital Administrator's work calendar and scheduled appointments, meetings and travel.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Maintained staff directory and company policy handbook for human resources department.
  • Offered office-wide Epic software support and training, including troubleshooting issues and optimizing usage.
  • Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Created reports, correspondence and procedure manuals.
Cadia Healthcare - Office Manager
Annapolis, MD, 04/2014 - 06/2015
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Performed billing, collection and reporting functions for office.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Handled all incoming business and client requests for information.
  • Recruited, hired, trained and supervised staff of six and implemented mentoring program that offered positive employee engagement.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
  • Recruited and hired qualified candidates for vacant and new positions.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
U.S. Air Force - Medical Records Clerk/Unit Deployment Manager
City, STATE, 08/2001 - 02/2014
  • Adhered to all facility, company and legal guidelines.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Input data into computer programs and filing systems.
  • Interacted and communicated easily with department personnel and public.
  • Created new physical and computer-based files.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Obtained patient releases for dissemination of information.
  • Processed patient admission and discharge documentation.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Received and processed medical records requests.
  • Received and routed medical records.
  • Audited records for accuracy.
  • Evaluated department procedures and recommended improvements to maximize efficiency.
  • Sorted materials and filed according to guidelines.
  • Responded to requests for information from various individuals by providing only approved documents.
  • Managed system conversion and maintained minimal downtime during updates.
  • Responded to materials requests and retrieved necessary information.

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Resume Overview

School Attended

  • Leon High School

Job Titles Held:

  • Administrative Assistant
  • Office Manager
  • Medical Records Clerk/Unit Deployment Manager


  • High School Diploma

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