Administrative Assistant resume example with 18+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Accomplished Administrative Support professional practiced at addressing all facets of business office needs, including file and document management, inventory allocation and technical training. Proficient in maintaining stringent financial controls and timelines. Offering diplomatic and professional communication, strong time management and multitasking expertise.
Skills
Program files maintenance
Filing and data archiving
Office administration
Multi-line phone proficiency
Meeting minutes
Writing reports
Paperwork drafting
Employee timesheet processing
Meeting arrangements
Document conversion
Customer and client relations
Spreadsheet management
Documentation and control
Workers' compensation
Business administration
40 WPM typing speed
Supervising staff
Internal communications
Database Management
Report Development
Conflict resolution
Travel administration
Expense reporting
Information security
Mail distribution
Social media knowledge
Compensation and benefits
Records management
Scheduling
Purchase orders organization
Quality assurance
Appointment setting
Invoice Processing
Policy and procedure modification
Data Entry
OSHA compliance
Patient Scheduling
Documentation and reporting
Attendance record management
Records destruction
Recordkeeping
Time management
Process optimization
Travel coordination
Staff Management
Employee training and development
Team building
Credit and collections
Education
Leon High SchoolJewett, TXExpected in ā āHigh School Diploma: - GPA:
Work History
Bgc Partners - Administrative Assistant Roseville, CA, 10/2015 - 04/2020
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Organized weekly staff meetings and logged minutes for corporate records.
Tracked inventory and ordered office supplies encouraging cost-effective solutions.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Maintained complex digital and paper filing system for personnel records.
Executed record filing system to improve document organization and management.
Routed incoming calls and faxes and drafted detailed messages to expedite response.
Performed research to collect and record medical, billing and personnel data.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Offered departmental administrative support.
Monitored Hospital Administrator's work calendar and scheduled appointments, meetings and travel.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Maintained staff directory and company policy handbook for human resources department.
Offered office-wide Epic software support and training, including troubleshooting issues and optimizing usage.
Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
Handled client correspondence and tracked records to foster office efficiency.
Coached new employees on administrative procedures, company policies and performance standards.
Arranged rapid office equipment repair and maintenance with vendors.
Created reports, correspondence and procedure manuals.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Performed billing, collection and reporting functions for office.
Liaised with patients and addressed inquiries, appointment requests and billing questions.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Handled all incoming business and client requests for information.
Recruited, hired, trained and supervised staff of six and implemented mentoring program that offered positive employee engagement.
Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
Recruited and hired qualified candidates for vacant and new positions.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
U.S. Air Force - Medical Records Clerk/Unit Deployment Manager City, STATE, 08/2001 - 02/2014
Adhered to all facility, company and legal guidelines.
Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
Input data into computer programs and filing systems.
Interacted and communicated easily with department personnel and public.
Created new physical and computer-based files.
Reviewed medical records for completeness and filed records in alphabetic and numeric order.
Obtained patient releases for dissemination of information.
Processed patient admission and discharge documentation.
Reviewed charts and flagged incomplete or inaccurate information.
Received and processed medical records requests.
Received and routed medical records.
Audited records for accuracy.
Evaluated department procedures and recommended improvements to maximize efficiency.
Sorted materials and filed according to guidelines.
Responded to requests for information from various individuals by providing only approved documents.
Managed system conversion and maintained minimal downtime during updates.
Responded to materials requests and retrieved necessary information.
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