Personable and skilled at using relationship-building to cultivate positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Skills
Program file distribution
Technologically savvy
Inventory systems
Sensitive material handling
Excel spreadsheets
Accounting support
Document retrieval
PC proficient
Sales plan implementation
Microsoft
Recordkeeping and bookkeeping
Back office operations
Data entry documentation
Schedule management
Inventory supplies
Product branding
Data analysis and research
Tech-savvy
Phone call answering
Scheduling and calendar management
Deadline-oriented
Proofreading
Resourceful
Cash handling accuracy
Inventory control procedures
Merchandising knowledge
Retail loss prevention
Dispute mediation
Relationship selling
Sales expertise
Money handling
Money Transfer Systems
Cash register operation
Sales development
Written and oral communication skills
POS system operation
Reliable and punctual
Outgoing personality
Experience
01/2021 to 04/2021
Administrative AssistantChenega Corporation – Sierra Vista, AZ,
I was working as an administrative assistant at a vaccine clinic.
I assisted patients with filling out their paperwork, taking them to get their vaccine, and then made appointments for them if they had a two dose vaccine.
I also spent a lot of time typing; I was trained on registering the patients into the CCHD database.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Directed customer communication to appropriate department personnel.
08/2020 to 01/2021
Sales AssociateDoordash – Newark, NJ,
I at first was working fitting rooms and cashiering, was then transferred to working on the floor and helping customers in search of products, and then was finally placed at the Amazon Returns department where I received and sorted products that customers returned.
This involved packing, loading, and transporting boxes.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sold various products by explaining unique features and educating customers on proper application.
Built and maintained relationships with peers and upper management to drive team success.
Answered incoming telephone calls to provide store, products and services information.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Offered product and service consultations and employed upselling techniques.
Built trusting relationships with customers by making personal connections.
Coordinated activities with other departments to ensure quality customer service.
Met merchandise processing standards and maintained organized and accessible work area.
Acted as initial contact in addressing customer concerns.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Helped average of 100 customers per day by responding to inquiries and locating products.
Negotiated and closed deals with minimal oversight.
06/2019 to 12/2019
Cashier/Customer Service RepresentativeVan Michael Salon – City, STATE,
My main job here was to check out customers and call the ones coming in for appointments to confirm that they were coming.
This involved heavy experience with customers and solving issues for them, as well as handling money and cleaning up.
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Processed all sales transactions promptly to prevent long customer wait times.
Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Assisted with purchases, locating items and signing up for rewards programs.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Assisted customers with account updates, new service additions and promotional offers.
Resolved customer complaints and escalated worsening concerns for remediation.
Promoted specific item options to drive sales and achieve add-on purchases.
Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Answered customer quests, provided store information and escorted to desired store areas.
Inspected items for damage and obtained replacements for customers.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Scanned customer purchases and supported transactions to streamline sales process.
Learned roles of other departments to provide coverage and keep store operational.
Education and Training
Expected in 05/2019
High School Diploma: Harrison High School - Kennesaw, GA, GPA:
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