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Professional Summary
Systematic Administrative Assistant with over 15 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. I am resourceful and experienced, offering expertise in customer service, travel coordination and file management. Dedicated team member with high attention to detail and strong organizational skills. Handles multiple projects simultaneously with high degree of accuracy.
Skills
Office administration
Meeting minutes
Process optimization
Spreadsheet management
Travel Administration
Organizing Mail
Project Management
Medical bill auditing
Multi-line Telephone Systems
Time management
Filing and data archiving
Social media knowledge
Office management
Meeting arrangements
Database administration
Customer and client relations
Administrative support
Patient Scheduling
Work History
01/2018 to CurrentAdministrative AssistantSouthwest Key Programs | San Antonio, TX,
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Monitored Owners work calendar and scheduled appointments, meetings and travel.
Consistently maintained 100% customer service satisfaction ratings through quality control and customer care.
Scheduled and confirmed appointments and projects.
03/2019 to 08/2019Executive Assistant to the Chief Executive OfficerUnicef | Atlanta, GA,
Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
Organized domestic travel arrangements for 3 Executives, including all transportation and hotel stays.
Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Worked closely with the President to coordinate and complete special projects for the team as a whole to increase productivity and customer retention.
Prepared meeting agendas and briefing papers for members of board of directors and executive team.
Supported future project development through drafting of marketing requirements materials.
Increased sales and brand exposure by developing new packaging, collateral, and sales materials and optimizing target audience reach.
09/2014 to 05/2017Medical Office ManagerWayne Lee Md Plastic Surgery & Med Spa | Brandon, FL,
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Prepared and administered medications to alleviate patient symptoms.
Developed policies and procedures for effective practice management.
Addressed and remedied all patient or team member issues.
Developed close working relationships with front office and back office staff.
Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
Created and implemented organizational policies and procedures.
Managed 12 employees with various personalities and from different cultures for large Chiropractic practice.
Built relationships with physicians to create steady referral pipeline.
Scheduled appointments for doctor visits and procedures using desktop calendar software.
Sanitized, restocked and organized exam rooms and medical equipment.
Scheduled, rescheduled and handled cancelled appointments for patients.
Contacted patients regarding unpaid and underpaid accounts to resolve issues.
Reviewed and sent medical records to other physicians upon request.
Maintained patient databases and updated information in alignment with HIPAA protocols.
Pulled charts and prepared for nurse and doctor assessment.
Received, recorded and filed medical payments by check, cash and credit card.
Audited customer files to verify medical necessity and satisfaction of coverage criteria.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
0101201 to 120120Church SecretaryChurch | City, STATE,
Handled church correspondence and general office duties, including mail, scheduling and church school registration.
Created and updated membership rosters, church documents and basic reports.
Maintained church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities.
Greeted visitors, callers and members of congregation courteously and promptly
Directed administrative and secretarial support for pastors, program directors and volunteers at [Type] church.
Education
Expected in 2009Bachelor of Science | Business AdministrationGolden State, Santa Clara, GPA:
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Job Titles Held:
Administrative Assistant
Executive Assistant to the Chief Executive Officer
