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Administrative Assistant Resume Example

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ADMINISTRATIVE ASSISTANT
Professional Summary

Motivated with understanding of processes, customer relations and multi-line telephone systems. Positive and upbeat team player with exceptional clerical knowledge and hardworking mentality. Attentive and personable administrator bringing 2 years of administrative support experience in dynamic office environments. Strong work history in document management, process improvement and regulatory compliance. Commended for cultivating positive work culture by cheerfully interacting with staff and customers.

Skills
  • Multi-line phone proficiency
  • Customer and client relations
  • Filing and data archiving
  • Meeting arrangements
  • Document conversion
  • Office administration
  • Spreadsheet management
  • Mail handling
  • Time management
  • Mail distribution
  • Appointment setting
  • Travel planning
  • Package routing
  • Project management
  • Multi-line telephone systems
  • Scheduling
  • Sorting and labeling
  • Administrative support
Work History
07/2018 - CurrentAdministrative Assistant | Company Name - City, State
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Scheduled office meetings and client appointments for team of 10 professional.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
07/2000 - 08/2018Home Daycare Provider | Company Name - City, State
  • Hired and mentored well-qualified job applicants for teaching and support staff roles, boosting program success.
  • Managed food inventory for 12-person center in accordance with nutritional guidelines.
  • Meticulously sanitized toys and play equipment.
  • Offered well-balanced and nutritious menu options.
  • 18 years daycare supervisory experience.
  • Implemented curriculum to enhance classes with learning-focused activities.
  • 18 years toddler care experience.
  • Managed, observed and evaluated 2 lead teachers, 2 teacher assistants and 1 kitchen staff.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Analyzed, constructed and calculated daily accounting records, including payroll and sales transactions.
  • Instructed children on proper health and personal habits.
  • Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
  • Instructed children in health and personal habits, such as eating, resting and toileting.
  • Interviewed 30 parents and children for enrollment.
  • Maintained accurate and detailed records, including staff and child files on enrollments, attendance, health and safety, emergency contact information and incident reports.
  • Brought center into full compliance with licensing and safety regulations including fire and disaster preparedness, texas Department of Public Health codes and USDA nutritional guidelines.
  • Administered medications and kept appropriate records.
  • Communicated openly with children's parents about daily activities and behaviors.
  • Managed in-home daycare with 3 infants, 3 toddlers and preschoolers and 3 school-aged children.
  • Designed monthly activity schedules to balance play, rest and learning time.
  • Prepared, served and cleaned up daily meals for 12 children.
  • Maintained child-friendly environment with access to outdoor activities.
  • Made nutritious breakfasts, lunches, dinners and snacks for children.
  • Established safe play environment for children.
06/2000 - 01/2008Cashier, Head Cashier | Company Name - City, State
  • Counted cash in register drawer at beginning and end of shift.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.
  • Reviewed weekly sales circulars and monitored price changes.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Assisted customers with special services, account updates and promotional options.
  • Educated employees on all job tasks, including register use, merchandising and customer service.
  • Assisted customers by answering questions and fulfilling requests.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Analyzed purchases for signs of fraud.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Increased customer loyalty and retention.
  • Received and processed customer payments.
05/1986 - 04/1999Deli Clerk | Company Name - City, State
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned surfaces and equipment, removed trash and verified kitchen tools were in working order.
  • Created appealing food arrangements for party trays and specialized orders.
  • Calculated total items needed to assemble party trays and placed orders for inventory.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Greeted customers at deli counter to fulfill requests and answer questions.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
  • Received payment via cash, check, card or mobile payment and processed promptly, resulting in 100% accuracy rate.
  • Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.
Education
01/2005El Centro College, City, StateAssociate of Arts: Child Development
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Resume Overview

School Attended

  • El Centro College

Job Titles Held:

  • Administrative Assistant
  • Home Daycare Provider
  • Cashier, Head Cashier
  • Deli Clerk

Degrees

  • Associate of Arts : Child Development

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