Machine Operator versed in warehouse operations and logistics. Possesses exceptional organizational skills and attention to detail. Willing to go the extra mile to meet tight deadlines and reach company goals.
Highly motivated and results-driven professional bringing extensive experience in logistics and distribution. A team player and natural leader with excellent communication skills.
Answered and quickly redirected up to 40 calls per 1 hour Directed guests and routed deliveries and courier services.
Answered and managed incoming and outgoing calls while recording accurate messages.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Maintained a clean reception area, including lounge and associated areas.
Helped distribute employee notices and mail around the office.
Created inventory reports, material spread sheet and filing systems.
Located and attached appropriate files to incoming correspondence requiring replies.
Filed paperwork and organized computer-based information.
Maintained appropriate filing of personal and professional documentation.
Managed and reviewed filing and office systems.
Host/Server, 02/2010 - 08/2013 Kimpton Hotels – , VA,
Consistently provided professional, friendly and engaging service.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Set dining tables according to type of event and service standards.
Addressed diner complaints with kitchen staff and served replacement menu items promptly.
Developed and maintained positive working relationships with others to reach business goals.
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Spoke with patrons to ensure satisfaction with food and service Prepared food items Portioned, arranged, and garnished food, and served food to waiters or patrons Managed food delivery for 200+ guests for special events Routinely answered customer questions regarding merchandise and pricing.
Cashier, 10/2013 - 01/2016 – Dallas, TX,
Trained new cashiers on procedures, customer service and sales techniques.
Greeted customers promptly.
Directed customers to store locations.
Received customer payments.
Totaled bills and calculated taxes.
Monitored areas for security issues and safety hazards.
Assisted customers in selecting items based on needs.
Created attractive displays to promote items.
Processed customer returns.
Assisted on sales floor as needed to maintain service standards.
Collected and stored coupons.
Performed store opening, closing and shift change actions.
Resolved service issues in timely manner.
Developed promotional ideas to move overstocked merchandise.
Assisted management with developing employee improvement plans.
Increased customer loyalty and retention.
Worked extra shifts during busy periods to maintain service.
Analyzed purchases for signs of fraud.
Put out new stock and rotated existing products.
Encouraged development of new cashiers with positive reinforcement.
Oversaw team of 3 cashiers and service staff.
Lead Pawnbroker, 09/2016 - 04/2018 Wingstop Inc. – City, STATE,
Developed new process for employee evaluation which resulted in marked performance improvements.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Earned management trust by serving as key holder, responsibly opening and closing store.
Politely assisted customers in person and via telephone.
Communicated with vendors regarding back order availability, future inventory and special orders.
Answered product questions with up-to-date knowledge of sales and store promotions.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Managed work flow to exceed quality service goals.
Met with each associate to establish realistic sales goals for the month.
Supervised a weekly schedule of projects and anticipated the timelines for specific milestones and completion.
Engaged prospects and customers through various events, including tradeshows, seminars and workshops.
Met all customer call guidelines including service levels, handle time and productivity.
Adhered to all confidentiality requirements at all times.
Immediately addressed issues with customers so that they could be successfully resolved.
Solved unresolved customer issues.
Cross-trained and backed up other customer service managers.
Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.
Researched complex problems and resolved issues in a timely manner.
Completed documentation and logs each day and generated weekly reports detailing activities.
Coordinated department schedules to maximize coverage during peak hours.
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Scheduled appointments with service professionals.
Education
GED: , Expected in 2008 - Contemporary Learning Academy - Denver, GPA:
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