Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Diligent and detail-oriented Administrator with proven history of effective team management. Professionally coordinate files, correspondence and resources to boost productivity and facilitate efficient operations. Skilled in general office processes and optimization strategies. Highly-qualified business administration professional with 15 years of experience. Driven to oversee operations with an efficient and results-oriented mindset, offering demonstrated success in team leadership, organizational problem-solving and customer service. Successful at overseeing team performance and allocating resources to meet workflow and demand. Excellent conflict resolution skills with proven ability to defuse high-stress situations.

  • Network Administration
  • Financial oversight
  • Training and development
  • Project coordination
  • Excellent Verbal, written, and communication skills
  • Team player, never afraid of a challenge, a fan of constructive criticism, always thinking outside the box
  • Organized, thorough, strong attention to detail, innovative
  • Proficiencies: PC, Word, Excel, PowerPoint, 10 key, Typing, HIPPA, Multi-system PC, Multi-line phone, Email, Microsoft office
Administrative Assistant , 08/2020 - Current
Corteva, Inc. Wilmington, NC,
  • Organize office and assist with orders/stock and materials needed for re-order
  • Record notes and messages for the employer
  • Manage calendar organization and input new meetings & dates as needed
  • Act as the first point of contact for the employer as necessary
  • Re-organized office space to make employer more efficient while utilizing office space
  • Responding to customers requests
  • Accurately packaging and processing of orders from customers
  • Organizing files In regards to business and team building files
  • Proposing innovative ideas to help make employer feel more organized and efficient in her daily work
Benefits Center Administrator, 02/2020 - 01/2021
University Of Utah Murray, UT,
  • Administration of the assigned business administration platform (Workday) and development of related processes.
  • Administration functions include but are not limited to:
  • User management
  • Manage Operational request and troubleshoot issues, working with diverse user groups, partnering with IT or other areas as needed to find a successful conclusion
  • Configuration and limited customization of the business administration platform fields, page layouts, record types, searching, list views, queues, and reports
  • Report and metrics development
  • Management/review of assets stored within the assigned system platform
  • Support for associated Mobile applications
  • Maintain security such as user accounts, sharing rules, user roles, profiles, field level security, content folder rights, groups, list view rights
  • Assist in developing and maintaining documentation on processes, policies, application configuration, and training/help related materials for system users and admins
  • Manage instance to ensure data integrity
  • Strong attention to detail
  • Ability to handle multiple projects simultaneously and work in a rapidly changing an interrupt-driven environment
Medical Support Specialist, 03/2016 - 02/2020
  • Presenting and innovation of new ideas, workflow changes resulting in awards and recognition
  • Assisting internal customers and management, process escalated requests
  • Participated as part of the Facility Specific HIPPA authorization processing team
  • Successfully organized and delivered results for Community Involvement for Community Event "Compassion Kits"
  • Participated in AP Provider calls Pilot under the instruction of internal disability benefits specialist management and medical records management
  • Deliver clear and accurate results
  • Constantly thinking outside the box, to revolutionize our processing efforts; submitting multiple ideas to improve workflow and increase teamwork
  • Voluntarily worked multiple and long overtime hours to clear older processing system in order to launch release point
  • Successfully communicate with claim owners to obtain and explain information needed for their specific requests
  • Compose letters to obtain requested materials and records from medical offices
  • Accurate and efficient documentation skills
  • Helped multiple peers in my department, navigate, and understand escalated requests to bring them to success
District Training Store Manager , 06/2010 - 03/2016
The Cato Corporation City, STATE,
  • Managed & Operated high volume retail store
  • Exceeded operational and budgetary goals
  • Obtained and maintained low shrink percentage, accurate documentation, payroll and cash controls
  • Maintained high employee retention through hiring and training of staff, and scheduling adequate floor coverage as needed
  • Increased store profit, by adhering to company directives resulting in numerous promotions and awards
  • Promoted from original hired in position of Part Time Sales Associate to Full Time Assistant Store Manager to Store Manager to District Training Store Manger
Education and Training
High School Diploma: , Expected in 04/2006
David Brainerd Christian School - Chattanooga, TN ,

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School Attended

  • David Brainerd Christian School

Job Titles Held:

  • Administrative Assistant
  • Benefits Center Administrator
  • Medical Support Specialist
  • District Training Store Manager


  • High School Diploma

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