administrative assistant resume example with 18+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

I would like to use my skills to seek a position as a dedicated and focused administrative professional, in either a corporate and or non-profit environment.

My skills are varied, I am highly organized, proficient in communicating both verbally and in written format. I excel at prioritizing, completing multiple assignments and tasks simultaneously. Seeking a role of increased responsibility and authority.


As400 Computer, Microsoft Office / Word / Excel friendly

Meticulous attention to details, results oriented, self directed, professional and mature. I have strong interpersonal skills,

  • Time management
  • Strong problem solver
  • Resourceful
  • Dedicated team player
Battle Creek Central High School Battle CreekHigh , mi Expected in 1983 High School Graduate : Criminal Justice - GPA :
  • Emphasis in Criminal Justice, Graduated with a diploma.
Kalamazoo Valley College Kalamazoo, Mi Expected in 1988 Emergency Dispatcher Certification Call taking techniques Certification : Criminal Justice - GPA :

Emergency dispatch certification

Law Enforcement Information Network (LEIN) certification

Emergency Medical Dispatching (EMD) certification

Emergency Fire Dispatching (EFD) certification

Emergency Telecommunication (ETC) certification

CPR certification

  • Stress Management Training Criminal Law and Crisis Intervention Emergency Personnel / Community Emergency Preparedness Training Administrative and Shift Supervisor duties Cultural Diversity Training Mandatory Workshops, seminars, meetings and networking opportunities provided throughout the years and course of employment.
Pnc Financial Services Group, Inc. - Administrative Assistant
Wexford, PA, 08/2010 - 03/2011
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency of students who enrolled in theTexas Standard Principal Certificate.
  • Standardized department filing system to increase efficiency.
  • Send and receive all corresponding letters, documents and files to and from students, program coordinators and organizations.
  • Deliver productive and engaging Professional Development Training & Consulting that empower all educators.
Core Care LLC - Administrative Coordinator and Assistant
City, STATE, 04/2010 - 08/2010
  • Responsibilities included cooperating with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Completed any and all secretarial assignments and duties.
  • Coordinated admission processes and prepared medical records and agreement packets.
  • Handled and processed confidential patient information.
  • Maintained and organized master Resident Index and information files in master database.
Black-Eyed Pea Restaurant - Customer Server
City, STATE, 2010 - 04/2010

Responsibilities included taking customer orders,

Assisted diners with seating as needed

providing a clean working environment and addressing customers needs. Resolve any disputed orders.

Delivered an exceptional dining experience with friendly, fast service.

City Of Battle Creek - Emergency Telecommunications Operator
City, STATE, 05/1991 - 01/2009
  • Calhoun County Central Emergency Dispatch Center Overview of Public Safety (Police - Fire - EMS) response Receive/Dispatch 911 emergency and non-emergency calls Telephone Techniques/ Data Entry CAD Computer Systems (Computer Aided state, federal and international databases, in a computer.
  • Disseminate to other agencies, pertinent documents and information received via telephone, radio, computer or other communication devises.
  • Monitor equipment/ alarms from outside sources, when applies.
  • Michigan LEIN (Law Enforcement Information Network) Systems.
As400, agency, audio, billing, CAD, Clerical, Network) Systems, Consulting, client, Customer Satisfaction, Data Entry, databases, dispatching, Equity, financial, Law Enforcement, Leadership, Legal, letters, Excel, Microsoft Office, Word, monitors, Network, personnel, Police, policies, speaking, quality, Radio, read, reception, Safety, secretarial, speech, Stress Management, Supervisor, teacher, Telecommunication, telephone, Telephone Techniques, type, warrants, written
Additional Information

I actively seek volunteer opportunities where I can utilize my public speaking skill to enhance the self esteem of women and victims of violence.

I also actively participate in my church and many other faith based activities that empower women and families.

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Resume Overview

School Attended

  • Battle Creek Central High School
  • Kalamazoo Valley College

Job Titles Held:

  • Administrative Assistant
  • Administrative Coordinator and Assistant
  • Customer Server
  • Emergency Telecommunications Operator


  • High School Graduate
  • Emergency Dispatcher Certification Call taking techniques Certification

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