Qualified Customer Service Manager offering a record of successful job performance, proved problem solving ability and experience developing and implementing innovative solutions.
Microsoft Word, Excel, PowerPoint, Access, Outlook and Teller ExpressHigh customer service standards
Employee relations specialist
Call center management experience
Promoted to Call Center Manager in [year].Exceeded corporate target for customer satisfaction for [number] months in a row.Reduced staff turnover by [number]% in one year by implementing several well-received team and morale-building programs.
Created training manuals targeted at resolving even the most difficult customer issues. Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
Business Administration Human Resource Management Economics
Attended several sales and marketing seminars
Leadership Development workshop
Human and Organizational Dynamics workshop
Arbitration, automotive, Call Center, clerical, coach, coaching, Excellent communication, customer satisfaction, Customer Service, email, English, filing, financial, FUNCTIONAL, HR, Law, Legal, letters, Mentor, Access, Excel, Office, Outlook, PowerPoint, Microsoft Word, policies, problem solving skills, processes, project management, quality control, Express, reporting, sales, sound, Spanish, Spanish speaking, staffing, teacher, telephone, training materials, written
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