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Administrative Assistant Resume Example

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ADMINISTRATIVE ASSISTANT
Summary

A committed and reliable account manager and customer service representative with many years of experience providing exceptional customer service and client care. Now looking for a new and challenging managerial or customer service position, one which will make best use of my existing skills and experience and also further my personal and professional development.

Skills
  • Calendar Management
  • Billing and coding
  • Support services
  • Schedule and calendar management
  • Document control
  • Project Management
  • Skilled in Microsoft,Excel, Word, QB online, Sage 50 Accounting
  • Administrative duties
  • Business correspondence
  • Inventory replenishment
  • QuickBooks expert
  • Meeting planning
  • Excel spreadsheets
  • Mail management
  • AR/AP
  • Strong problem solver
  • Professional and mature
Experience
Greenway Lighting LLC | Cockeysville, MDAdministrative Assistant02/2020 - 02/2021
  • Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
  • Restocked office and break room supplies to maximize team productivity.
  • Tracked expenses and documented records using Sage Accounting,Zero, Quickbooks to improve financial flow.
  • Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Provided services to enhance CEO productivity and efficiency, including managing various support-related tasks.
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Liaised between internal and external stakeholders to provide updated project status and performance reports.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Key Supply | Owings Mills, MDCustomer Service Manager02/2016 - 09/2019
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Supervised 200 customer service calls per week to track support issues and improve operating procedures.
  • Supported organizational change in processes from paper billing to electronic invoicing systems to boost efficiency.
  • Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Grew sales floor employee team while expanding service delivery.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Created order management system for sales and customer service personnel to improve client experience and sales efficiencies.
  • Evaluated quality of representatives' phone calls and provided feedback to management.
  • Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
  • Assessed departmental operations to determine areas for customer service improvement and support.
  • Initiated development and implementation of customer service management training process.
Midway Industries LLC | Randallstown, MDCustomer Service Manager07/2012 - 07/2015
  • Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
  • Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
LION DISTRIBUTION | OWINGS MILLS, MDAccount Executive06/2009 - 06/2012
  • Monitoring customer accounts and detecting overdue payments Collecting and analyzing data for a selected payment/debt history Consulting and helping clients with in case of billing and credit problems.
  • Updated account plans based on changing markets, customer conditions and competitor activity.
  • Drove new business development and client acquisition through cold calling, lead generation and exceptional service.
  • Contacted customers about account or information issues, alerting clients of changes for excellent customer service.
  • Prepared quotes for potential clients, upselling special packages and maintaining high levels of accuracy.
  • Cultivated and developed customer relationships to enable sustained revenue growth.
Education and Training
Some College COMMUNITY COLLEGE OF BALTIMORE COUNTY, PERRY HALL HIGH SCHOOLDiploma
Certifications
  • Licensed Home Improvement Sales - 2019
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Resume Overview

Companies Worked For:

  • Greenway Lighting LLC
  • Key Supply
  • Midway Industries LLC
  • LION DISTRIBUTION

School Attended

  • Some College COMMUNITY COLLEGE OF BALTIMORE COUNTY, PERRY HALL HIGH SCHOOL

Job Titles Held:

  • Administrative Assistant
  • Customer Service Manager
  • Account Executive

Degrees

  • Diploma

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