Administrative Assistant Resume Example Real State Colombia

ADMINISTRATIVE ASSISTANT

Summary

Bilingual Customer Service Representative with proven ability to quickly and effectively resolve complaints and issues. Well-trained and composed in busy call center settings. Proficient in [Software].

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives.

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Energetic and reliable [Job Title] well-trained and excelling in high-end merchandise environments. Proven performer able to leverage superior communication and relationship-building strengths to increase and retain long-term customers.

Skills

Mail management
Workers' compensation knowledge
Labor relations
Insurance eligibility verifications
Strong problem solver
Filing experience
Letter writing
Problem-solving
Prioritization and time management
Calendar management
Coordinating program activities
Records management systems
Customer relations
Public relations
Customer service orientation
Relationship management
Special dietary requirements
Menu knowledge
Food safety understanding
Liquor, wine and food service

Effective sales techniques
Safe food handling
In-depth food and wine knowledge
Wine pairings
Dining customer service
Sales techniques
Inbound and outbound calling
Conflict resolution
Customer service
Business development understanding
Direct sales
Call center experience
Organizational strengths
Project management abilities
Contract development
Excel spreadsheets
Medical terminology
Understands grammar
Microsoft Word expertise
Microsoft Office expertise

Experience

Administrative Assistant
Bogota,Colombia, ColombiaReal State Colombia /Oct 2018 to Feb 2019

Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
Monitored daily and weekly schedules and monthly calendar obligations.
Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.

Office Assistant
Bogota,Colombia, ColombiaComercializadora Los Huertos/Sep 2015 to Feb 2016

Kept reception area clean and organized to offer positive first impression to every visitor.
Received and routed incoming calls and correspondence to promote timely communication.
Kept office equipment functional and supplies well-stocked to promote efficient operations.
Maintained master calendar for client appointments and court appearances.
Established clear and consistent administrative procedures to minimize errors and avoidable delays.

Secretary
Cali,colombia, ColombiaIndependent /Feb 2011 to Sep 2015

Responded to telephone inquiries from clients and delivered information to inform and educate callers.
Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Received and routed incoming calls and correspondence to promote timely communication.
Created professional memoranda and letters. I organized meetings expected deadlines for distribution.
Maintained office supplies by checking stocks and placing orders.
Kept reception area clean and organized to offer positive first impression to every visitor.
Kept office equipment functional and supplies well-stocked to promote efficient operations.
Created agendas, took minutes and prepared documents for meetings.

Waitress
Bogota,Colombia, ColombiaNight Club/Jul 2008 to Jan 2011

Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Updated repeat customers on menu changes and updates to maintain quality service relationships.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Minimized customer wait times by efficiently taking and filling many orders each day.

Education and Training

Some College (No Degree): Health SciencesBroward CollegeFort Lauderdale, FL

Some College (No Degree): English-as-a-Second-Language EducationRice UniversityHouston, TX

Some College (No Degree): Administrative Assistance And Secretarial ScienceMeyer InstituteBogota,Colombia

Some College (No Degree): English-as-a-Second-Language EducationMeyer InstituteBogota,Colombia

Some College (No Degree): ItalianRice UniversityHouston, TX

High School DiplomaRomulo Romulo GallegosDec 2008

Resume Overview

Companies Worked For:

Real State Colombia
Comercializadora Los Huertos
Independent
Night Club

School Attended

Broward College
Rice University
Meyer Institute
Romulo Romulo Gallegos

Job Titles Held:

Administrative Assistant
Office Assistant
Secretary
Waitress

Degrees

Some College (No Degree) : Health Sciences
Some College (No Degree) : English-as-a-Second-Language Education
Some College (No Degree) : Administrative Assistance And Secretarial Science
Some College (No Degree) : English-as-a-Second-Language Education
Some College (No Degree) : Italian
High School Diploma

Administrative Assistant Resume Example

Resume Score: 80%

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