administrative assistant resume example with 8+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Detail oriented and quality focused business professional trained in administrative support. Successful track record of handling complicated assignments and administrative requests. Offer solid foundation in software applications and data entry. Proven ability to readily master new technology. Able to work well under pressure and assist others in finding solutions. Gets along well with others and have good communication skills. Fluent in Spanish. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Excels in calendar management, scheduling, data-entry and database administration.
Skills
Healthcare Organization Management
Recruitment, Selection and Retention
Punctual
Balance
Charts
Financial
Forms
Insurance
Inventory
Meetings
Microsoft Office
Personnel
Reception
Scheduling
Phone
Filing
Insurance Knowledge
Sorting and labeling
Mail handling
Technical Support
Spanish fluency
Multi-line Telephone Systems
74 WPM typing speed
Customer and client relations
Process optimization
Work History
11/2017 to 06/2019Administrative AssistantTulip Cremation | Roseville, CA,
Audit patient charts
Check authorization for nurse, physical therapy, etc
Schedule nurse visits
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Offered office-wide software support and training, troubleshooting issues and optimizing usage.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Authored clear and professional business documents.
Maintained office supplies inventory by checking stock and ordering new supplies.
Kept reception area clean and neat to give visitors positive first impression.
Provided clerical support to company employees by copying, faxing and filing documents.
02/2015 to 02/2017Receptionist/Patient Referral CoordinatorCoastal Carolina University | Conway, SC,
Checked patient insurance, demographic and health history to keep information current.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Referred patients to Specialists
Spoke to insurance to get authorization for procedures and specialists
Create forms seen in clinics and meetings
Post payments to patient account, followed up with patients balance account
Managed multiple tasks and met time-sensitive deadlines.
Provided clerical support to company employees by copying, faxing and filing documents.
Resolved customer problems and complaints.
Sorted, received and distributed mail correspondence between departments and personnel.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Organized paperwork such as charts and reports for office and patient needs.
Responded to correspondence from insurance companies to verify patient's coverage.
Helped patients complete necessary medical forms and documentation.
Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Adhered to strict HIPAA guidelines to protect patient privacy.
Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
Minimized errors in medical paperwork by checking terminology and complying with insurance policies.
08/2008 to 05/2013Student AssistantTexas Tech University | City, STATE,
Assist students with inquiries regarding financial aid
Insert student paper files into students files using computer software program
Create forms dispersed through campus regarding financial aid information
Assist Financial Aid employees with technology problems
Update and train new employees on software required for daily functions
Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
Completed clerical tasks such as filing, copying and distributing mail.
Greeted incoming office visitors, answered questions and directed individuals to office locations.
Provided support to help students with special needs learn and grow.
Drafted common document templates for use by executives and employees.
Education
Expected in 08/2022 to to Bachelor of Arts | Spanish, EnglishTexas Tech University, Lubbock, TXGPA:
Expected in to to High School Diploma | Hale Center High School Hale Center, , TXGPA:
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