administrative assistant resume example with 14 years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Skills
Ease with Computers and Technology
Multi-Line Telephone Systems
Research and Analytical Skills
Database and Client Management Systems
Multitasking and Time Management
Resource Coordination and Allocation
Computers and Technology
Office Equipment Operation
Confidentiality and Data Protection
Strong Organizational Skills
Appointment Coordination
Document and File Management
Supply Inventory Control
Check Processing
10-Key Proficiency
Data Entry Documentation
Employee Communications
Visitor Relations
Mail Management
Invoice Processing
Back Office Operations
Correspondence Writing
Cash Deposit Preparation
Transporting Files
Spreadsheet Management
Advanced MS Office Suite Knowledge
Document Sorting
Travel Administration
Meeting Minutes
Excel Spreadsheets
Detailed Meeting Minutes
Employee Training
Meeting Planning
Inventory System
Skilled in Microsoft Office
Administrative and Clerical Support
Administrative Procedures
Writing and Editing Skills
Remote Conferencing
Cash Drawer Management
Client Correspondence
Highly Efficient and Productive
PC Proficiency
Account Investigations
Visitor Support
Organizing and Categorizing Data
Website Updating
Reception Duties
Social Media Updating
Directing Callers
Calendar Preparation
Timeline Planning and Management
Executive Travel
Work History
Administrative Assistant, 09/2019 - Current Blackrock, Inc. – Wilmington, DE,
Answered multi-line phone system, routing calls, delivering messages to staff.
Scheduled office meetings and client appointments for staff teams.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
Handled client correspondence and tracked records to foster office efficiency.
Answered phone calls and answered questions from potential customers.
Handled complaints and questions, and re-directed calls to other team members.
Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Assisted office team by making phone calls, copies and appointments.
Addressed client inquiries and updated database information.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained office supplies by taking inventory and submitted orders for low-stock items.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
Greeted incoming visitors, verified credentials and purpose of visit in order to direct appropriate area or personnel.
Kept accounts in balance and ran daily reports to verify totals.
Entered customer data into room system and updated information whenever patrons changed rooms.
Promoted local entertainment and sporting events and offered details to assist patrons.
Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Collaborated with team members to handle guest requirements from check-in through check-out.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Collected room deposits, fees and payments.
Handled overflow administrative work for our multiple locations.
Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.
Trained all staff on front desk procedures and policies.
Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
Scheduled follow up and yearly appointments in computer system.
Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
Generated streamlined system of organized patient and client accounts through integrating computer and spreadsheet use.
Verified patient demographic information, copied documentation and directed to provided information.
Transcribed phone messages for entire office and relayed messages.
Receptionist Administrator, 09/2008 - 07/2020 Blue Star Group – City, STATE,
Answered incoming calls, directing clients to individuals addressing specific needs.
Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
Promoted maintenance of professional and courteous customer interactions across reception personnel.
Monitored visitor access and maintained situational awareness to promote on-site security and safety.
Oversaw office equipment maintenance to support continuous and uninterrupted operations.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Acted as first point of contact and set appointments for prospective clients.
Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Collected co payments from clients and updated account balances.
Scheduled office meetings and client appointments for staff teams.
Education
Diploma: , Expected in - John F Kennedy High School - Silver Spring, MD, GPA: Status -
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